Experience

United Insurance Company

• Jordan
• Insurance
• 1 - 100 Employee

• Senior Underwriter Motor Production

  • Apr 2015 - Present

  o Contact customers via phone or letter to ensure timely cooperation with procedures o Answered inbound calls and assisted customers with insurance policies o Data entry, Filing, and maintaining an organized and clean work environment o Made changes to insurance policies and implement new coverage options o Distribute workload to department staff daily o Explain features of insurance policies, principles, and procedures o Follow up agents and brokers insurance o Receive customers and convince them to insure their vehicles



IKEA

• Netherlands
• Retail
• 700 & Above Employee

• Customer relation department

  • Jan 2014 - Mar 2015

  o Enabling development of sales and customer service, cash handling, and store display skills o Developing excellent customer service skills o Provided excellent customer service at all times o Gave customers the correct advice, and after understanding their needs, up-sold services and turned objections into sales opportunities o Took inbound calls, dealt with questions efficiently and effectively and input data into ICT systems o Enabling development of sales and customer service, cash handling, and store display skills o Developing excellent customer service skills o Provided excellent customer service at all times o Gave customers the correct advice, and after understanding their needs, up-sold services and turned objections into sales opportunities o Took inbound calls, dealt with questions efficiently and effectively and input data into ICT systems