Excell Neri

Technology Services Coordinator at SureVision
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Contact Information
us****@****om
(386) 825-5501
Location
Metro Manila, PH
Skills

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Credentials

  • Communication Foundations
    LinkedIn
    Aug, 2022
    - Nov, 2024
  • CompTIA A+ (220-1001) Cert Prep 10: Printers
    LinkedIn
    Aug, 2022
    - Nov, 2024
  • CompTIA A+ (220-1001) Cert Prep 1: The Basics
    LinkedIn
    Aug, 2022
    - Nov, 2024
  • CompTIA A+ (220-1001) Cert Prep 2: Microprocessing and RAM
    LinkedIn
    Aug, 2022
    - Nov, 2024
  • CompTIA A+ (220-1001) Cert Prep 3: Core Hardware
    LinkedIn
    Aug, 2022
    - Nov, 2024
  • CompTIA A+ (220-1001) Cert Prep 4: Storage and Peripherals
    LinkedIn
    Aug, 2022
    - Nov, 2024
  • CompTIA A+ (220-1001) Cert Prep 5: Display Technologies
    LinkedIn
    Aug, 2022
    - Nov, 2024
  • CompTIA A+ (220-1001) Cert Prep 6: Physical Networking
    LinkedIn
    Aug, 2022
    - Nov, 2024
  • CompTIA A+ (220-1001) Cert Prep 7: Understanding Networking
    LinkedIn
    Aug, 2022
    - Nov, 2024
  • CompTIA A+ (220-1001) Cert Prep 8: Internet and the Cloud
    LinkedIn
    Aug, 2022
    - Nov, 2024
  • CompTIA A+ (220-1001) Cert Prep 9: Portable Computing
    LinkedIn
    Aug, 2022
    - Nov, 2024
  • Learning Python
    LinkedIn
    Aug, 2022
    - Nov, 2024
  • Microsoft Teams Essential Training (2019)
    LinkedIn
    Aug, 2022
    - Nov, 2024
  • Project Management Foundations: Communication
    LinkedIn
    Aug, 2022
    - Nov, 2024
  • Succeeding in Web Development: Full Stack and Front End
    LinkedIn
    Aug, 2022
    - Nov, 2024
  • Learning Excel: Data Analysis
    LinkedIn
    Jul, 2022
    - Nov, 2024
  • Developing Resourcefulness
    LinkedIn
    Oct, 2020
    - Nov, 2024
  • Time Management: Working from Home
    LinkedIn
    Oct, 2020
    - Nov, 2024

Experience

  • SureVision
    • Australia
    • Appliances, Electrical, and Electronics Manufacturing
    • 1 - 100 Employee
    • Technology Services Coordinator
      • Mar 2023 - Present

  • Tata Consultancy Services
    • India
    • IT Services and IT Consulting
    • 700 & Above Employee
    • System Engineer
      • Jul 2020 - Mar 2022

  • Werdermann eLearning Inc.
    • Canada
    • E-Learning Providers
    • 1 - 100 Employee
    • Technical Support Specialist
      • Feb 2016 - Sep 2021

  • Sitel Group
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Global Information Technology Service Desk
      • May 2018 - Feb 2020

      Supporting Sitel employees including working at home team • Filing tickets to all employees related to there issues. • Password reset using Active Directory. • Troubleshooting on the VPN account and sending MobilePass. • Email support to all IT related issues. • Incident Management for outages. • Troubleshooting on their basic Network issue. • Troubleshooting on Work at Home issues such as System Configuration, Networking, Applications and Etc. Supporting Sitel employees including working at home team • Filing tickets to all employees related to there issues. • Password reset using Active Directory. • Troubleshooting on the VPN account and sending MobilePass. • Email support to all IT related issues. • Incident Management for outages. • Troubleshooting on their basic Network issue. • Troubleshooting on Work at Home issues such as System Configuration, Networking, Applications and Etc.

  • Power Group
    • Appliances, Electrical, and Electronics Manufacturing
    • 1 - 100 Employee
    • Virtual Assistant
      • Aug 2017 - May 2018

  • Hobby Express LLC
    • United States
    • Computers and Electronics Manufacturing
    • 1 - 100 Employee
    • Virtual Assistant
      • May 2017 - Aug 2017

  • iPrimus
    • Australia
    • Telecommunications
    • 1 - 100 Employee
    • Technical Support Representative
      • May 2016 - Aug 2017

  • TELUS International Philippines
    • Philippines
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Customer Service Sales Support
      • Oct 2013 - Jan 2015

      * Subject Matter Expert * Subject Matter Expert

  • Dell Technologies
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Sales Customer Service Representative
      • May 2013 - Oct 2013

  • VXI Global Solutions, LLC
    • United States
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Sales Representative
      • Aug 2012 - Apr 2013

  • Western Union
    • United States
    • Financial Services
    • 700 & Above Employee
    • Online Support Specialist
      • Oct 2007 - Jul 2011

      * Inbound and Outbound call for customer * Email Support * Handling AROC, Australia & New Zealand customer * Validating Agents for authorized transaction * Credit Validation * Been part for Service Desk Lvl 3 (ticketing) * Inbound and Outbound call for customer * Email Support * Handling AROC, Australia & New Zealand customer * Validating Agents for authorized transaction * Credit Validation * Been part for Service Desk Lvl 3 (ticketing)

Education

  • New Era University
    Bachelor's degree, Computer Science
    2003 - 2007

Community

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