Experience

Artyzen Singapore

• Singapore
• Hospitality
• 1 - 100 Employee

• Senior Sales Manager (Pre-Opening)

  • Sep 2023 - Present



Pan Pacific Singapore

• Singapore
• Hospitality
• 100 - 200 Employee

• Event Services Manager

  • May 2022 - Sep 2023

  • Act as liaison between hotel and meeting planner to ensure a successful event, which includes obtaining rooming lists, establishing billing, overseeing group room blocks, welcoming VIP's, overseeing amenity requests, handling on site event logistics, coordinating outside vendors, and enforcing the contract. • Write resumes for each group giving the hotel's departments an overview and schedule of the conference and its objective, details of the meeting agenda. • Plan group's food and beverage events, including assistance with menu and wine selection, decorations, entertainment, and audio visual. • Create and execute accurate banquet event orders that include detailed information on the agenda, menu items, room set up, and billing arrangements. • Communicate last minute changes in group functions to hotel staff and ensure accurate and satisfactory follow up. • Manage and maintain client information and reports accurately. • Maintain the professional standards of the hotel and participate in special projects as required. Show less



Dusit Thani Laguna Singapore

• Singapore
• Hospitality
• 1 - 100 Employee

• Outlet Manager, Dusit Thani Laguna Singapore

  • Sep 2021 - Apr 2022

  Overall In Charge: Greenhouse Restaurant (All Day Dining) In Room Dining (Room Service) Legends Bar (Hotel Bar) Dusit Gourmet (F&B retail shop) Banquet Operations (Interim Banquet Manager) Manage day to day operations of all Outlets Create profitable monthly promotions for all Outlets Manage associates, coach, motivate and promote teamwork, continuous improvement, and a passion for providing service. Provide guidance and direction to subordinates, including setting performance standards and monitoring performance. Plan and Manage Banquet team to execute event such as Golf events, Weddings, and Corporate events. Show less



Dallas Restaurant and Bars (Boat Quay and MBS)

• Singapore

• Sales Manager, Events and Marketing

  • Nov 2020 - Aug 2021

  • Manage all events and sales related inquiries for all the restaurants (Boat quay and MBS outlets). • Conceptualize, plan, design, and execute all the marketing campaigns for the company. • Handles social media/web-based accounts (Instagram, Facebook, Google mybusiness, and TripAdvisor) • Handles and coordinate reservations during Public Holiday events. (Christmas eve, CNY, New year’s eve, etc.) • Monitor competitor activities and assist in marketing intelligence • Determine growth forecast and develop strategic plans (i.e. marketing campaigns, customer engagements, and product bundling) that will deliver high value. • Execute end to end deal closure from initial engagement, negotiation, event planning and post event follow ups. • Assist in operations as needed. Show less



InterContinental Singapore Robertson Quay

• Singapore
• Hospitality
• 1 - 100 Employee

• Sales Manager, Corporate Events

  • Jan 2019 - Jul 2020

  • Manage relationships with C suite types of clients to deepen engagement and gain understanding of their company evolving travel and event’s needs.• Manage portfolio performance by monitoring sales volume, product proposition and selling price by keeping current with supply and demand, changing trends, economic indicators, to stay competitive against market. • Determine growth forecast and develop strategic plans (i.e. marketing campaigns, customer engagements, and product bundling) that will deliver high value.• Execute end to end deal closure from initial engagement, negotiation, event planning and post event follow ups. • Consistently Hitting individual budget for year 2019, Overall 2019: 238% Show less

• Manager, Bespoke Meetings and Event Services

  • Jul 2018 - Jan 2019

  • In charge of events and group booking from proposals to executions• Conduct Weekly Events operations meeting to make sure operations team are well updated and informed on upcoming events.• Plan and conduct familiarization tour and site inspections• Interfaces with operations on timely basis• Initiates and prepare tenders, business cases and RFP• Build strong relationship with Event’s Organizer based on trust, sincerity and reliability.• Handle any Event’s organizers and attendees’ requests or complaints.• Prepare Event orders for all the events on timely matter Show less



Grand Hyatt Singapore

• Singapore
• Hospitality
• 100 - 200 Employee

• Event Concierge Manager

  • Dec 2017 - Jul 2018

  • Manage team to ensure efficient and effective handling of Events Organizers and VIP/Clients from their arrival to their departure from the hotel.• Work with events sales team and clients to accurately identify their needs and ensure customer satisfaction.• Meet and liaise with the various internal departments such as Culinary, Food & Beverage Department, Front Desk, and Engineering before the event and go through the final details to ensure a smooth operation.• Manage the event concierge department (i.e. all Event Concierge associates, Inventory, standards, trainings, SOP’s) Training & Achievements• Successfully launch Event concierge Department, December 2017• First Event Concierge Manager in Grand Hyatt Singapore• Created the SOP’s for Event Concierge team (Event Concierge Executive and Event Concierge Coordinator)• Event Concierge Workshop, Andaz Singapore, April 2-4, 2018 Show less

• Assistant Manager - Event Service

  • Aug 2016 - Dec 2017

  Assistant Manager - Event Service August 2016 – Dec 2017• Manage the Event service Department in absence of Event service Manager• Settling departmental strategies and goals to achieve operational targets.• Designing innovative floor plans and creative buffet line presentation• Provide customer service training to all associates.• Prepare profit and loss reports of the departmentTraining & Achievements• Mentor ELP Program, Republic Polytechnic Singapore, October 2016 - December 2016• Mentored Skillfuture Trainee for 18 months and successfully graduated and hired in the same company• Created a Curriculum for the Trainee, 18 months plan Show less

• Captain to Team leader - Event Service

  • Dec 2010 - Jul 2016

  • Supervise and handles operations for large-scale events such as weddings, exhibitions, and government seminars.• Ensures customers are provided with the best service possible and to address any gaps on the groundTraining & Achievements• 2014 Opening Team for new concept of Event services• Service Coach/Departmental trainer• Service Coach, Grand Hyatt Singapore, April 2013• HYSTAR Service Award, Gold Award, 4th Quarter 2011• HYSTAR Service Award, Diamond Award, 2nd Quarter 2011• HYSTAR Service Award, Gold Award, 1st Quarter 2011 Show less



Furama riverfront

• Singapore

• Banquet operations executive

  • Mar 2008 - Dec 2010

  Manages and handles operations for large scale events such as weddings, professional seminars and government seminars. Leads a team of junior staff to ensure smooth operation and excellent delivery of service Ensures customers are provided with the best service possible and to address any gaps on the ground Manages and handles operations for large scale events such as weddings, professional seminars and government seminars. Leads a team of junior staff to ensure smooth operation and excellent delivery of service Ensures customers are provided with the best service possible and to address any gaps on the ground



Golden ABC, Inc

• Philippines

• Store Sales Manager

  • Apr 2007 - Feb 2008

  Led a team of staff to provide best service to customers and to ensure that company operation standards and sales targets are met. Overall manager of store, where responsibilities include analyzing and strategizing profitability of store, as well as operations budgeting. Led a team of staff to provide best service to customers and to ensure that company operation standards and sales targets are met. Overall manager of store, where responsibilities include analyzing and strategizing profitability of store, as well as operations budgeting.



Tokyo tokyo Restaurant

• Philippines

• Assistant Manager

  • Feb 2006 - May 2007

  Led a team of staff to provide best service to customers and to ensure that company operation standards of fast, friendly, accurate and efficient are met. Ensured product served are of excellent quality and prepared as per company operation standards Led a team of staff to provide best service to customers and to ensure that company operation standards of fast, friendly, accurate and efficient are met. Ensured product served are of excellent quality and prepared as per company operation standards



Swissotel merchant court

• Singapore

• Trainee

  • Dec 2004 - Jun 2005

  Food and beverage trainee. Food and beverage trainee.