Experience

ERTH Corporation

• Canada
• Utilities
• 1 - 100 Employee

• Supervisor, Client Services

  • Jan 2020 - Present

  • Effectively managing daily operations of all production systems across Ontario and multiple US states:- Maintaining and monitoring status of all our systems- Designing checklists using SQL queries and operational procedures to manage system shortcomings and components that are not fully automated- Investigating & resolving issues using SQL queries• Deploy releases for billing and settlement systems• Onboard new clients while ensuring a smooth transition onto our platform• Managing team members and ensuring their growth & success• Maintain high degree of client satisfaction through communication on a regular basis and escalating bugs and suggestions for product improvement• Identified system and process changes to improve department efficiencies by 1/5 of a Full Time Equivalent (FTE)• Responsible for hiring new members for the team

• Business Analyst

  • Mar 2015 - Jan 2020

  • Defined requirements to meet regulatory compliance as the business expanded its offerings- Through improvements we were able to offer billing and settlement systems in additional US states- Collaborated with sales to understand client needs- Improved and maintained regulatory compliance of billing and settlement system through change requests• Facilitated workshops with Operations team to include their input for new system functionalities or improvements• Participated in monthly Electronic Data Interchange working group meetings across multiple US states to maintain current knowledge of regulatory compliance• Collaborated with Quality Assurance team to perform system testing when needed

• Software Systems Analyst Team Lead

  • Feb 2013 - Mar 2015

  • Lead and mentored the Operations team• Developed new web based productivity tools and online support for use by the Operations team• Continued to troubleshoot & resolve production issues using SQL queries when necessary• Provided consulting services for utility clients as required• Performed business analysis tasks for internal projects as required • Helped to train new employees

• Intermediate Software Systems Analyst

  • Apr 2010 - Feb 2013

  • Was responsible for day to day operations of Ontario electricity retailer clients’ billing and systems, including troubleshooting and resolving utility trading partner transaction issues as required- Investigated & resolved issues using SQL queries when necessary• Offered electronic transactions, retail settlement knowledge and technical expertise to retailers and utilities to resolve transaction issues• Provided services to retailer and utility clients; addressing requests and inquiries • Provided consulting services for utility clients as required• Helped to train new employees



Infobase Solutions

• Consultant / Business Analyst

  • 2008 - Apr 2010

  • Provided consulting services to one of North America’s leading financial institutions• Gathered and delivered requirement specifications for enhancements of a commercial banking web application in a timely manner, while maintaining quality• Managed and supervised quality assurance analyst for User Acceptance Testing phase of a commercial banking web application project• Created test cases for a commercial banking web application project• Assisted in ensuring quality assurance of an international commercial banking web application