Global Delivery Project Manager

• Feb 2021 - Present

Senior Automation Architect/ RPA Project Manager

• Jul 2020 - Feb 2021

Automation Architect

• Jul 2018 - Jul 2020

RPA Business Analyst

• Oct 2017 - Jun 2018

• Automation opportunities scoping• Validate RPA feasibility from process, system and business perspective• Business analysis and automation solution design• Process transformation for improved efficiency and standardization• Drive projects to achieve overall objective of the organization and clients• Provide strategic insight related to process automation projects

O2C Operations Process Lead

• Jul 2016 - Sep 2017

• monitoring team’s performance• coordination of operational processes• accounts assignment of the tasks among the team members• preparation and implementation of the New Joiners training schedule• prioritization and division of the assignments• new scopes take over• Improvement- based initiatives : automation of receiving and sending the reports, standardization of ways of working across the billing entities, reducing the manual transactions in Medea and others

Finance and Accounting Specialist

• Mar 2015 - Jun 2016

• issuing invoices, credit memos and ad hoc adjustments• preparation of the invoicing calculations and accounts reconciliation• contracts revision and management• identification and resolution of billing issues• forecasting the accounts for the next month• preparing various reports and cooperation with different parties• implementation of various improvements: consolidation of the business units, best practices sharing program between Poland, UK and Netherlands, design and coordination of the of the new process and billing tool, automation of the billing control checks and others

Credit and Collections Analyst

• Mar 2013 - Feb 2015

• payments collections and maintaining low aged balances• query resolution• contacts with clients and other business units over the phone or email• customer account reconciliation• reporting status of outstanding positions