Experience

The Royal Marsden NHS Foundation Trust

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• Support Manager

  • Apr 2021 - Present



Systems Powering Healthcare Ltd.

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Support Manager

  • Jan 2015 - Apr 2021

  Lead a team of 30 Support staff delivering Service Desk and Desktop support services to 10000+ users in Chelsea and Westminster Hospital, West Middlesex University Hospital and Royal Marsden Hospital NHS Trusts.As a start up company have had to recruit and build team, design and implement processes, and provide input as part of the Senior Management Team. Lead a team of 30 Support staff delivering Service Desk and Desktop support services to 10000+ users in Chelsea and Westminster Hospital, West Middlesex University Hospital and Royal Marsden Hospital NHS Trusts.As a start up company have had to recruit and build team, design and implement processes, and provide input as part of the Senior Management Team.



Wipro

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Service Delivery Manager

  • Apr 2011 - Dec 2014

  UKPN Win7 Project Support Manager Oct 13Supporting Project to migrate and upgrade 5000+ Devices and 3000+ Users from Windows XP to Windows 7.Wipro Service Delivery Manager Jan 12Service Delivery Manager to Energy Saving Trust (EST) and line manager to small London based team.Spent first few months in role also covering EST Service Delivery role. After EST Head Office fire in March managed business continuity, provision of IT services to temporary accommodation and Project Managed work to repair damage and return services to the office, and the move back.EST Service Delivery Manager Aug 11Energy Saving Trust IT Service Delivery Manager. Managing Supplier services and relationships and enabling effective communications.Support Manager Apr 11 - Jun 11TUPE'd from Energy Saving Trust role, transitioning service from as is to final model.



Energy Saving Trust

• United Kingdom
• Environmental Services
• 300 - 400 Employee

• Support Manager

  • Feb 2002 - Apr 2011

  April 2005 to April 2011Various organisational reporting structures, responsible for managing the organisation's I.T. support including the Service Desk.Manages a geographically dispersed team of 7, which deal with day to day systems maintenance, backups and 1000 customer calls per month. Also responsible for maintaining relationships and contracts with 3rd party support service suppliers.2003 - 2005Systems Support EngineerReporting to the Systems Administrator, monitoring/maintaining the integrity of EST servers and client systemsProviding high quality first, second and third line support to all EST staff, resolving issues promptly and effectively2002 - 2003IT Technical support assistantReporting to the I.T. Manager and providing effective first and second line technical support to all EST staff



Deutsche Bank

• Germany
• Financial Services
• 700 & Above Employee

• Shift Manager

  • 1999 - 2000

  Reporting to the Datacenter Operations Manager, and working with a small team, project managing the integration of the LAN Operations and Natwest Market Operations environments with the ex-Bankers Trust Datacenter Operations department Reporting to the Datacenter Operations Manager, and working with a small team, project managing the integration of the LAN Operations and Natwest Market Operations environments with the ex-Bankers Trust Datacenter Operations department



Bankers Trust (now Deutsche Bank)

• Banking

• Shift Manager: Datacenter Operations & Other Roles

  • 1994 - 1999