Experience

Imperial College

• India
• Higher Education
• 100 - 200 Employee

• P2P Helpdesk Administrator

  • Jun 2018 - Present

  To provide a professional and measurable help desk service for Internal and External Customers with a focus on customer service and first-time issue resolution To assist with the resolution of queries and diagnosis of problems by acting as a first point of contact for P2P queries within agreed service levels To provide support to the Purchasing & Accounts Payable departments within the Financial Services & Procurement Department that has responsibility for leading and managing Purchasing & Payables activities across the College To provide first line support for Imperial staff using the College’s Oracle R12 Financials system (ICIS), including iExpenses and iProcurement To have knowledge of Accounts Payable processes including third party e-invoicing solutions to provide first line support for external customers with queries To add new suppliers on ICIS including verifying information in accordance with auditing requirements To support Internal and External Customers on all matters relating to purchase order and expenses issues To maintain a database of Oracle iProcurement and iExpenses users and authorities To amend cost centres and financial limits for staff and buyers on ICIS and maintain record of authorisation for audit purposes To operate and use the P2P help-desk software so that all internal and external enquiries are logged and tracked on the system until resolution To operate in accordance with helpdesk published service level agreements To work closely with ICT to test solutions to logged problems To liaise with College officers, Departmental Administrators and Finance Officers, on-line buyers and approvers and other support service staff as required To undertake relevant training to keep informed of current issues, policies, procedures and legislation and to keep current on system developments and customer service practices To engage in such other activities as are consistent with the key responsibilities of the post at Divisional or College level Show less



Imperial College London

• Research Services
• 700 & Above Employee

• Customer Service Agent

  • Aug 2015 - Jun 2018

  Responsible for the effective receipt, processing and dispatch of tasks covering a broad range of Estates Facilities activities according to assigned priority e.g. reactive/planned maintenance, cleaning, pest control, waste, space data, energy issues etc. To effectively communicate with users of the Services Centre, keeping them informed of progress and changes relating to their enquiry. To provide a high quality service to both internal and external customers by taking responsibility for tasks and seeing them through to their conclusion, taking appropriate action as required. To provide timely and accurate service/defect updates to staff and students. Keeping up-to-date records, including that of the status of jobs. To contribute to the development and implementation of robust work processes to ensure that a high quality service is provided to both internal and external customers. Assisting the Customer Services Centre Manager in the identification of areas for services improvement and facilitating the implementation of change. Data entry for a service re-charging system, facilitating the provision of monthly figures and regular reports to individual department representatives. To assist with the production of performance reports and performance measurement information, and to contribute to a feedback system to enhance the quality of support delivered by the Services Centre. To issue service updates and other relevant information to customers and to issue and receive customer surveys. To assist with the preparation of quotations for academic, residential, support service and tenanted departments when required. To actively support the professional development of the Customer Services Centre and to take responsibility for personal development in pursuit of agreed objectives and personal goals. To provide general administrative support e.g. with regard to display screens, meeting rooms bookings, poster production and marketing/publicity. Show less



UsVsTh3m

• London, United Kingdom

• Keyboard wrangler

  • Feb 2014 - May 2014



Waterstones

• United Kingdom
• Retail
• 700 & Above Employee

• Sci Fi, Fantasy & Horror Bookseller

  • Sep 2011 - Jan 2014



Pylones/Octopus

• Sales Assistant

  • Mar 2011 - Sep 2011

  Customer service: helped customers locate and choose products, answered queries, took orders, located stock in other sites Maintained stock on the shop floor and ensured the shop looked presentable at all times Customer service: helped customers locate and choose products, answered queries, took orders, located stock in other sites Maintained stock on the shop floor and ensured the shop looked presentable at all times



Lush Fresh Handmade Cosmetics North America

• Canada
• Personal Care Product Manufacturing
• 700 & Above Employee

• Supervisor, Covent Garden

  • Feb 2009 - Dec 2010



Lush Handmade Cosmetics

• Supervisor, Staff Trainer, Senior Sales

  • Feb 2009 - Dec 2010

  Responsible for the training of other members of staff with regard to customer service and product knowledge Organised and ran parties for children and teenagers within the shop tailored to their tastes and requirements Publicised in-store events via Twitter and Facebook, seeking to extend the appeal of the company, the shop and the products by reaching new target groups due to the non-advertising nature of the company Liaised with management, staff and the stock controller to maintain good internal communication at all times Show less



Crew Clothing Company

• Assistant Manager

  • Sep 2008 - Feb 2009

  Supervised the shop team to maintain a good general presentation of the shop on a daily basis Managed visual merchandising, stock control and maintained a well-kept shop Conducted cashing up and weekly paperwork Ensured communication at all times between head office, the manager and the staff Supervised the shop team to maintain a good general presentation of the shop on a daily basis Managed visual merchandising, stock control and maintained a well-kept shop Conducted cashing up and weekly paperwork Ensured communication at all times between head office, the manager and the staff



Lush Handmade Cosmetics

• Sales Assistant

  • Oct 2007 - Sep 2008

• Sales Assistant, Team Leader

  • Oct 2007 - Sep 2008

  Advised the shops' customers regarding the company's skincare, haircare and luxury productsEncouraged uptake of new lines, link-selling and repeat customEnsured basic running of the shop - stock levels, stock rotation, basic standards and so on - continued seamlesslyWas transferred to the company's flagship store



Q-Casting

• Human Resources Manager

  • Aug 2003 - Sep 2004

  Film casting company Administrative and front desk duties; sorting post, making phone calls, filing, organizing and presenting a good first impression Organised castings both large and small, ensuring that the auditioning process progressed smoothly Acquired video-editing skills and improved computer literacy Worked with actors, directors, producers, agents and managers to ensure good communication and the smooth running of projects Film casting company Administrative and front desk duties; sorting post, making phone calls, filing, organizing and presenting a good first impression Organised castings both large and small, ensuring that the auditioning process progressed smoothly Acquired video-editing skills and improved computer literacy Worked with actors, directors, producers, agents and managers to ensure good communication and the smooth running of projects