Experience

CompuSystems

• United States
• Events Services
• 100 - 200 Employee

• Lead Financial Operations Coordinator

  • Nov 2020 - Present

• Operations Manager

  • Jun 2014 - Nov 2020

  Act as front-line contact with others in the organization on all key subjects relating to the department, ensuring key competencies such as full issue resolution and communication are being addressed fully and to completion Respond to internal and external concerns with clear and concise feedbackProvide PayPal, Cybersource and Chase Paymentech support Ensure all reports on monies collected are balanced with 100% accuracyContinually identify ways to perform financial processing tasks more efficiently and cost effectivelyAdd/update quality control measures as neededImprove communication and collaboration within the department and between other show team members Show less

• Quality Assurance Tester

  • Dec 2013 - Jun 2014

  Perform testing of websites and applications, including but not limited to; registration websites, applications, android and iOS apps, Development of test result logs for all found functional, cosmetic, and documentation issues found during the testing phaseResponsible for management and resolution of all issues identified by engaging both business and development groupsAnalyze test results to identify key deficiencies in the development life cycle and communicate those deficiencies to the development teamAssist in developing and maintaining departmental documentationMaintain knowledge of current web standards and technologiesAttend client and internal meetings on development timelines, product questions, lessons learned, etc. Show less

• Financial Processing Supervisor

  • Jul 2011 - Dec 2013

  Supervise staff of three providing direction, guidance, and support while building a strong team environmentResponsible for the quality and timeliness of work being delivered by the departmentParticipate in the hiring process of new employees, including resume review and interviewing and responsible for new hire trainingResponsible for annual performance evaluations and progressive discipline write-ups, as necessaryCreate and maintain staff training curriculum based upon the changing needs of the businessAssign all work and determine when work needs to be reassigned or additional staff is neededInitiate and participate in client conference calls to discuss financial reports in detail and troubleshoot client concerns Show less

• Financial Processor

  • Aug 2008 - Jul 2011

  Processed payments and refunds directly into client’s account via PayPal, CyberSource or Chase Paymentech, prepared check deposits and submitted to bank and balanced financial and statistical reports daily, weekly and monthly for over 50 clients a year Followed and enforced PCI compliancy rules regarding credit card information Attended meetings to gather client expectations Detail and communicate financial discrepancies to Show Managers Contributed at weekly staff meetings regarding procedures and policiesEnsured that clients reports were delivered on a timely basisSupported field technicians in troubleshooting financial issues Researched and resolved credit card inquiries from internal Customer Service Worked closely with Financial Operations Manager on high profile shows Show less



Argonne Credit Union

• United States
• Financial Services

• Member Service Representative

  • Feb 2008 - Aug 2008

  Handled various customer transactions including: cash handling, withdrawals, loan payments, bond orders and redemptions, check cashing, official checks, money orders, Currency Transaction Reports (CTR), 3000 rule, closing accounts, travelers checks, processing of counter checks, general ledger debits/credits, logging and processing night depository bags and envelopes Greeted and assisted customers in professional and efficient manner and accurately responded to their requests Maintained proper audit trail information on source documents and adds tapes as necessary Trained new employees Show less



MidAmerica Bank

• Banking
• 1 - 100 Employee

• Loss Prevention Analyst

  • Jan 2007 - Feb 2008

  Initiated daily investigation of accounts for potential fraud including: kiting reports, new account deposit reports, large ATM deposit reports, return check deposits, watch list report and SARs (Suspicious Activity Reports)Reviewed and evaluated completed bank fraud affidavits for errors Daily contact with branches and customers regarding fraud issues

• Visa Representative

  • Apr 2004 - Jan 2007

  Independently and accurately completed application preparation for daily Visa Check Card ordering, closed and logged returned Visa Check Cards, changed PIN numbers, updated addresses and reordered cards and processed replacement Visa Check Card orders by debiting customer or branch accountResponsible for maintaining accurate records and reports of departmental activity