Experience

OWNR Deutschland GmbH

• Germany
• Real Estate
• 1 - 100 Employee

• Customer Success Manager

  • Mar 2021 - Present

  Responsible for customer onboarding Promoting the value of the product Analysing customer data and feedback to improve customer experience Managing and sustaining relationships with customers Constantly working on CRM processes to improve work flow Responsible for customer onboarding Promoting the value of the product Analysing customer data and feedback to improve customer experience Managing and sustaining relationships with customers Constantly working on CRM processes to improve work flow



Statista

• Germany
• Technology, Information and Media
• 700 & Above Employee

• Key Account Manager France/ DACH

  • Sep 2018 - Feb 2021

  - First contact with award-winning companies in France and DACH region and sales of logo licenses - Direct responibility for the entire sales funnel, from initial contact to closing - Building business relationships with decision-makers at all levels of management - Preparing commercial offers, following-up until the closing of the contract - Collaborating closely with media partners as Le Point, Financial Times; Axel Springer; etc.) - Project management (coordination with media partners, creation of sales documents, and products) Show less



Expedia Group

• United States
• Software Development
• 700 & Above Employee

• Quality Analyst

  • Oct 2017 - Aug 2018

  - Ensure and optimize quality standards and procedures for US and EMEA vendors - Assess customer service performance and conformity to company policies and procedures - Lead vendors in process mapping and data​- driven analyses to identify and quantify opportunities to improve quality​ (voice of customer) - Responsible for liaising with partners regarding quality and operational issues - Team leader for Test& Learn - Ensure and optimize quality standards and procedures for US and EMEA vendors - Assess customer service performance and conformity to company policies and procedures - Lead vendors in process mapping and data​- driven analyses to identify and quantify opportunities to improve quality​ (voice of customer) - Responsible for liaising with partners regarding quality and operational issues - Team leader for Test& Learn



EF English First

• Switzerland
• Education Administration Programs
• 700 & Above Employee

• Senior Study Consultant B2B

  • May 2016 - May 2017

  -Advising students regarding their online courses and study goals -Deliver customised product product usage training - Account management and constant client communication -Troubleshoot technical issues -Advising students regarding their online courses and study goals -Deliver customised product product usage training - Account management and constant client communication -Troubleshoot technical issues



EF Educational Tours

• United States
• Travel Arrangements
• 700 & Above Employee

• Customer Service Representative/ Regional Account Coordinator

  • Nov 2013 - Mar 2016

  Duties • Managing student travel by coordinating upcoming trips (phone/email) • Promotion of company services and destinations to clients • Enrolling students on tours - phone/ email/ paper • Answering tour and payment- related questions • Daily accounting • Assessing and handling escalations and complaints Duties • Managing student travel by coordinating upcoming trips (phone/email) • Promotion of company services and destinations to clients • Enrolling students on tours - phone/ email/ paper • Answering tour and payment- related questions • Daily accounting • Assessing and handling escalations and complaints



Royal British Hotel

• United Kingdom
• Hospitality

• Receptionist, Reservation Agent

  • Mar 2012 - Oct 2012

  Duties • Providing arrival and departure services • Promotion and sale of hotel services and city tours • Control of room accounts and reservations • Taking reservations (phone, email) • Providing information for hotel guests Duties • Providing arrival and departure services • Promotion and sale of hotel services and city tours • Control of room accounts and reservations • Taking reservations (phone, email) • Providing information for hotel guests



Hotel Chalet Royal

• Front of House Manager/ Event Coordinator

  • Dec 2010 - Jul 2011

  Duties • Supervising reception and reservations • Responsible for staff training and shift scheduling • Closing daily accounts • Dealing with tour operators and management of online reservation sites • Event Management (Weddings, Meetings): Preparation of contracts, communication and coordination between all concerned departments Duties • Supervising reception and reservations • Responsible for staff training and shift scheduling • Closing daily accounts • Dealing with tour operators and management of online reservation sites • Event Management (Weddings, Meetings): Preparation of contracts, communication and coordination between all concerned departments



Hôtel La Roya

• France
• 1 - 100 Employee

• Front Desk Agent

  • Mar 2010 - Oct 2010

  Duties • Providing arrival and departure services • Handling daily cash balance • Taking reservations by phone or email • Control of room accounts Duties • Providing arrival and departure services • Handling daily cash balance • Taking reservations by phone or email • Control of room accounts



Holiday Inn Paris Gare de l'Est

• France
• Hospitality

• Shift Leader, Duty Manager

  • Jan 2009 - Feb 2010

  Duties • Supervising reception team, Shift scheduling • Establishing daily financial reports • Attending to guest complaints, inquiries and requests • Guest information, promotion and sale of Hotel services and city tours Duties • Supervising reception team, Shift scheduling • Establishing daily financial reports • Attending to guest complaints, inquiries and requests • Guest information, promotion and sale of Hotel services and city tours