Experience

CD PROJEKT RED

• Poland
• Computer Games
• 700 & Above Employee

• Training Assistant

  • Feb 2020 - Present



TELUS International Bulgaria

• Bulgaria
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Player Support for League of Legends (Riot Games)

  • Jun 2016 - Nov 2019

  - Providing support for Polish players via tickets and chats (up to 120 tickets per day); - Handling escalated Account / Player Behaviour cases as an expert agent; - Providing training sessions in English for new joiners; - Shadowing new joiners; - Working on new procedures and improving current ones; - Creating articles in English with guidelines for agents; - Providing QC / feedback for agents; - Helping agents with difficult cases; - Using tools in everyday work such as Zendesk, Slack, Confluence; - Working in an international environment, with English as the main language of communication within the company; - Comfortably working with KPI's (both quality and quantity). Show less



_MIND

• Poland
• Advertising Services
• 1 - 100 Employee

• Junior Public Relations Specialist

  • Sep 2014 - Jun 2016

  - Providing PR services for Food Art Gallery (luxury restaurant combined with art gallery); - Creating and distributing press releases to the media (16 press releases in total, around 20 publications in media per month); - Researching, creating and regularly updating media databases related to cuisine, lifestyle, business, culture, art, and city of Wrocław; - Organizing two events - Marketing Progress Cafe (inviting 2 lecturers and 40 marketing specialists, contacting media, creating and distributing press releases); - Creating PR reports; - Keeping in touch with journalists and bloggers; - Writing articles on marketing trends for the company's magazine Marketing Progress (example topics: generation Z, brand journalism, sharing economy). Show less



Procter & Gamble

• United States
• Manufacturing
• 700 & Above Employee

• Ambassador of Procter & Gamble – Employer Branding

  • Oct 2013 - Jun 2014

  - Promoting company on Facebook; - Sending mails to students' groups; - Organizing and servicing promotional stand at the university; - Organizing workshops for students; - Promoting on job fairs; - Distributing posters and fliers. - Promoting company on Facebook; - Sending mails to students' groups; - Organizing and servicing promotional stand at the university; - Organizing workshops for students; - Promoting on job fairs; - Distributing posters and fliers.



AIESEC in Poland

• Poland
• Non-profit Organization Management
• 1 - 100 Employee

• Active member of AIESEC organization

  • Mar 2013 - Dec 2013

  - Organizing cultural event Global Village in the shopping mall; - Gaining partners and promoting the event; - Cooperating with foreign students; - Managing the team, that was organizing the promotion project for the foreign internship program Global Citizen; - Conducting review boards for foreign internship program Global Citizen. - Organizing cultural event Global Village in the shopping mall; - Gaining partners and promoting the event; - Cooperating with foreign students; - Managing the team, that was organizing the promotion project for the foreign internship program Global Citizen; - Conducting review boards for foreign internship program Global Citizen.



Szkola Inwestowania S.A.

• Poland
• Financial Services
• 1 - 100 Employee

• Stażysta

  • Sep 2013 - Sep 2013

  - Entering customer information into the database; - Creating reports in Microsoft Excel; - Drafting contracts; - Archiving documents; - Managing company's post and e-mail; - Greeting clients at the reception. - Entering customer information into the database; - Creating reports in Microsoft Excel; - Drafting contracts; - Archiving documents; - Managing company's post and e-mail; - Greeting clients at the reception.