Experience

Sojern

• United States
• Hospitality
• 400 - 500 Employee

• Client Success Manager

  • Jan 2023 - Present

• Customer Success Associate, Onboarding

  • Aug 2021 - Jan 2023


Pierson Wireless
• United States
• Wireless Services
• 1 - 100 Employee
• Business Analyst

  • Jun 2020 - Aug 2021
• Customer Success Associate, Adphorus

  • Feb 2020 - Apr 2020

• Campaign Coordinator / Campaign Specialist

  • Dec 2018 - Feb 2020

  • Ensured all criteria was completed in order for a campaign to launch and serve efficiently • Monitored and optimized Facebook and Display & Video 360 campaigns to ensure performance goals were met • Troubleshot technical issues that prevented a campaign to deliver • Collaborated insights with various departments in order to drive higher performance for clients



American Marketing Association

• Advertising Services

• Vice President of Advertising and Professional Development

  • Sep 2016 - Dec 2017

  • Prepared fall schedule for weekly meetings with external professional speakers • Researched, networked, and connected with marketing leadership professionals to present at meetings • Ensured brand consistency through communications to maintain organization’s values • Promoted the organization through informational stands on campus to gain student awareness • Prepared fall schedule for weekly meetings with external professional speakers • Researched, networked, and connected with marketing leadership professionals to present at meetings • Ensured brand consistency through communications to maintain organization’s values • Promoted the organization through informational stands on campus to gain student awareness



Oriental Trading Company, A Berkshire Hathaway Company

• United States
• Retail
• 500 - 600 Employee

• Content and Social Media Intern

  • May 2017 - Aug 2017

  • Migrated and edited content for new website, FUN365 • Wrote and published articles pertaining to different party and craft ideas; here are a couple examples: o http://www.fun365.orientaltrading.com/article/flower-box-ideas o http://www.fun365.orientaltrading.com/article/year-around-wreath-ideas • Prepared formal presentation, highlighting learning opportunities, challenges, and accomplishments to the marketing management team • Migrated and edited content for new website, FUN365 • Wrote and published articles pertaining to different party and craft ideas; here are a couple examples: o http://www.fun365.orientaltrading.com/article/flower-box-ideas o http://www.fun365.orientaltrading.com/article/year-around-wreath-ideas • Prepared formal presentation, highlighting learning opportunities, challenges, and accomplishments to the marketing management team



Contract Staffing Specialists (CSS)

• IT Services and IT Consulting

• Office Support Assistant

  • Jun 2013 - Jun 2015

  • Managed timesheet collection process by organizing clients’ time to input for payroll • Assisted with design of advertising campaign by using Microsoft word to promote the company • Implemented standard by naming online documents and folders for higher efficiency • Reorganized hundreds of files by reviewing and analyzing in order to follow new naming convention • Answered phones and transferred to requested individual to provide efficient customer service • Managed timesheet collection process by organizing clients’ time to input for payroll • Assisted with design of advertising campaign by using Microsoft word to promote the company • Implemented standard by naming online documents and folders for higher efficiency • Reorganized hundreds of files by reviewing and analyzing in order to follow new naming convention • Answered phones and transferred to requested individual to provide efficient customer service