Project Assistant

• Sep 2023 - Present

iGaming Customer Service Team Leader Turkey

• Jun 2023 - Aug 2023

-Responsible for direct, supervisor of Monitoring and Reporting team members -Conduct Performance appraisals, coaching, training, and objective settings -Provide direction to cuild process focused, cross functional team. -Manage all the traffics from the customers -Responsible for direct, supervisor of Monitoring and Reporting team members -Conduct Performance appraisals, coaching, training, and objective settings -Provide direction to cuild process focused, cross functional team. -Manage all the traffics from the customers

Contact Center Associate

• Oct 2022 - May 2023

-Driving reliable and quality customer support. -Handling and analyzing customer queries. -Handling and analyzing customer queries. -Driving reliable and quality customer support. -Handling and analyzing customer queries. -Handling and analyzing customer queries.

Social Media Manager

• Aug 2021 - Dec 2022

-Planning, implementing. -Managing and monitoring company's Social Media strategy in order to increase brand awareness. -Improve Marketing efforts and increase sales. -Planning, implementing. -Managing and monitoring company's Social Media strategy in order to increase brand awareness. -Improve Marketing efforts and increase sales.

Ccsm

• Dec 2021 - Sep 2022

-Driving reliable and quality customer support. -Handling and analyzing customer queries. -Handling and analyzing customer queries. -Driving reliable and quality customer support. -Handling and analyzing customer queries. -Handling and analyzing customer queries.

Interpreter Team Lider (Türkçe-İngilizce tercüman ve Takim Lideri)

• Apr 2019 - Oct 2020

- Team Leader April 2019 - October 2019 - Recruiter October 2019 - April 2020 - Trainer - April 2020 - October 2020 - Team Leader April 2019 - October 2019 - Recruiter October 2019 - April 2020 - Trainer - April 2020 - October 2020

Recruitment Specialist

• Jan 2015 - Apr 2019

- Recruiter - Finding new companies to work with - Getting Incoming Orders Out of Warehouses Without Problem - Making sure that orders coming from the Internet are prepared smoothly - Making Sure Shifts Are Running Smoothly - Recruiter - Finding new companies to work with - Getting Incoming Orders Out of Warehouses Without Problem - Making sure that orders coming from the Internet are prepared smoothly - Making Sure Shifts Are Running Smoothly

Customer service Representative (Müşteri temsilcisi)

• Feb 2012 - Jan 2015

- Customer Service representative - Evaluating Customer Complaints and Finding Solutions - Customer Service representative - Evaluating Customer Complaints and Finding Solutions

Export Region Director (Ihracat Bolge Direktoru)

• Jan 2009 - Dec 2011

- Team Lider - Hiring and Traning - Shift Coordinator - Overseas Trading Manager - Team Lider - Hiring and Traning - Shift Coordinator - Overseas Trading Manager

Store manager (Magaza Muduru)

• Mar 2005 - Aug 2009

~Controlling Entry and Exit to the Vault ~Taking orders, making sure it goes smoothly ~Hiring and tarining ~Setting up shifts and making sure it runs smoothly ~Controlling Entry and Exit to the Vault ~Taking orders, making sure it goes smoothly ~Hiring and tarining ~Setting up shifts and making sure it runs smoothly