Wireless Coordinator

• Aug 2021 - Present

In-Home Expert

• Aug 2018 - Aug 2019

Utility Account Representative

• Aug 2017 - Jul 2018

Administrative Specialist

• Aug 2016 - Aug 2017

Provide administrative support to liason nurses and physicians. Prepare correspondence, spreadsheets, reports, and presentation material. Maintain staff and physician calendars and department files. Review and handle mail, answer telephones, help in preparing budgets, ordering supplies, and handle confidential information. Provide administrative support to liason nurses and physicians. Prepare correspondence, spreadsheets, reports, and presentation material. Maintain staff and physician calendars and department files. Review and handle mail, answer telephones, help in preparing budgets, ordering supplies, and handle confidential information.

Receptionist/Scheduler

• Apr 2016 - Nov 2016

Duties include various receptionist tasks such as greeting patients, answering and directing phone calls, scheduling procedures, communication with physicians, patients, and nursing staff. Maintaining a pleasant and professional manner and appearance, operating several types of office equipment, and using electronic medical records system, Epic. Duties include various receptionist tasks such as greeting patients, answering and directing phone calls, scheduling procedures, communication with physicians, patients, and nursing staff. Maintaining a pleasant and professional manner and appearance, operating several types of office equipment, and using electronic medical records system, Epic.

Retail Sales Associate

• Jun 2015 - Nov 2015

With a rich understanding of T-Mobile technology and services, leverage this knowledge and expertise to: Analyze customer needs and present value-added solutions. Deliver the best product set-up and coaching experience possible. Provide customers with a basic understanding of the functionality of the products and accessories they purchase so that they can immediately enjoy their new solutions. Attend both formal and informal training to better understand our retail store operations and keep up with company, market, and industry trends. Support daily business operations, including processing customer transactions and auditing cash receipts daily. Use outstanding sales expertise, passion for T-Mobile technology and customer interaction skills to create the ultimate in-store experience. As the driving force in building customer loyalty and growing our existing customer base. Deliver superior customer service and proactively contact existing customers to ensure they're getting the most out of our products and services. Meet challenging sales quotas monthly. Show less

Customer Account Executive

• Aug 2013 - Jun 2015

Responsible for promoting and selling Comcast products and services that are both current and emerging. Interact with customers via telephone in a high volume call center. Elicited and recorded customer information and inquiries using a computerized system. Recognized, conveyed, promoted, and sold products and service value. Articulated Comcast’s competitive advantage. Maintained excellent oral and written communication skills, with demonstrated ability to articulate relevant information and directions in an organized and concise manner. Promoted and recommended Comcast products and services based on a logical relationship to the customer's needs and interests. Achieved overall performance goals of the organization. Attended training as required. Show less

Retail Sales Representative

• Nov 2007 - Aug 2013

With a rich understanding of Verizon technology and services, leverage this knowledge and expertise to: Analyze customer needs and present value-added solutions. Deliver the best product set-up and coaching experience possible. Provide customers with a basic understanding of the functionality of the products and accessories they purchase so that they can immediately enjoy their new solutions. Attend both formal and informal training to better understand our retail store operations and keep up with company, market, and industry trends. Support daily business operations, including processing customer transactions and auditing cash receipts daily. Use outstanding sales expertise, passion for Verizon technology and customer interaction skills to create the ultimate in-store experience. As the driving force in building customer loyalty and growing our existing customer base. Deliver superior customer service and proactively contact existing customers to ensure they're getting the most out of our products and services. Meet challenging sales quotas monthly. Call Center duties included providing excellent customer service in an extremely high volume call center. Educate and recommend products and services, take payments on customer accounts, as well as setting up payment agreements for financial services department. All while maintaining performance metrics and call center adherence. Show less

Medical Receptionist

• Apr 2005 - Nov 2007

Duties included variations of, receptionist duties—greeting patients, answering phones and directing calls, assisting patients/families; scheduling, registration, charge entry, payment posting, batch balancing, cash reconciliation/balancing, operating several types of basic office equipment, etc. Excellent customer service skills. Highly visible, requiring discretion, good judgment, a pleasant and professional manner and articulate phone voice. Internal and external contacts included patients, families, co-workers, physicians and the general public. Proficiency using Epic. Show less