Experience

Marshall White

• Australia
• Real Estate
• 200 - 300 Employee

• Campaign Advertising Manager

  • May 2022 - Present

• Campaign Advertising & Administration Coordinator

  • Apr 2021 - Jun 2022



The Agency Real Estate Australia

• Australia
• Real Estate
• 100 - 200 Employee

• Sales and Marketing Support Partner

  • Dec 2020 - Mar 2021



Co-Lab Residential

• Australia
• Real Estate
• 1 - 100 Employee

• Admin Lead

  • Oct 2020 - Dec 2020

  Lead administrative setup and operational governance for setup of new Real Estate agency. • Engagement with software vendors to ensure successful setup and integration of software packages • Setup and transition of existing client and project data into Salesforce CRM Database • Setup of online marketing campaigns in REA, Domain and Apartment & Developments platforms • Setup and distribution of e-marketing materials including EDM for current project campaigns Lead administrative setup and operational governance for setup of new Real Estate agency. • Engagement with software vendors to ensure successful setup and integration of software packages • Setup and transition of existing client and project data into Salesforce CRM Database • Setup of online marketing campaigns in REA, Domain and Apartment & Developments platforms • Setup and distribution of e-marketing materials including EDM for current project campaigns



Knight Frank Australia

• Australia
• Real Estate
• 700 & Above Employee

• Marketing & Department Coordinator (Project Marketing Residential, Victoria)

  • Oct 2018 - Mar 2020

  Managing both administration and marketing for the team, including contract documentation, team admin and submissions preparation. • Supporting the team with all facets of general administration and marketing activities • Ensuring all contract-related documents are executed correctly prior to submission to Vendors • Attendance in client meetings and provide Chinese translation where required and manage all communication with Chinese clients • Updating and maintaining CRM system, ensuring all relevant information are entered • Maintain online listings via KF Uploader, RealEstate.com.au & Domain agent portal • Assist with the preparation of submission and pitch documents using InDesign and Microsoft Offices • Liaising with national marketing team to develop and collate marketing materials • Management of client events and presentations • Preparation of accounts receivable invoices and expense claims • Coordinating with internal and external parties for meetings and agendas



Marshall White

• Australia
• Real Estate
• 200 - 300 Employee

• Campaign Advertising & Marketing Coordinator (Team Chiminello)

  • Oct 2015 - Aug 2018

  As a campaign advertising and marketing coordinator within Marshall White, working under Marcus Chiminello’s team – a record-breaking team that is widely recognized as one of Australia’s leading estate agents and successfully selling in excess of AUD $350mil worth of Melbourne’s finest real estate every year including several high-profile luxury family estates. • Managing marketing campaigns from start to end; liaising with suppliers and clients to ensure every campaign runs seamlessly • Liaising with Chinese clients on all email enquiries, meetings and deal negotiations • Conducting open for inspections when required and follow-up with Chinese buyers • Validation and processing of all contracts pertaining to sold properties • Preparing pre-list submissions and marketing collaterals (press ads, brochures, boards) for campaigns • Entering property details in Box+Dice CRM software and mange listings on Campaigntrack to ensure all online listings displaying the most updated content • Support the team in all kind of administrative work • Translating marketing materials, including EDMs (Electronic Direct Mail) and property info sheet in Chinese to distribute at property inspections



Ironfish

• Australia
• Real Estate
• 100 - 200 Employee

• Office Administrator

  • Oct 2014 - Oct 2015

  Administration support to the team, especially processing signed Contract of Sale of real estate, and reporting to Managing Director directly on various projects. • Managing reception, answering all incoming phone enquires • Reviewing all contract-related documents prior to submission to Vendors • Liaising with property investment strategists, purchasers and solicitors to resolve any related property issues • Maintaining and managing up to date and accurate record keeping on CRM system and file management • Meeting and greeting clients and general housekeeping of office area • Organizing preparation of seminars and responsible for participant registration at venue



BASLER Fashion GmbH

• Germany
• Apparel & Fashion
• 1 - 100 Employee

• Sales Consultant

  • Mar 2014 - Oct 2014

  Assisting store manager with daily store operations & housekeeping to meet and exceed monthly target set for the store. • Providing customer service and styling expertise • Hands-on experience in accepting payment from customers and give change and receipts • Highly skilled in using scanner, cash registers & EFTPOS machines • Stock taking at the beginning of the day • Completing close-up procedure during end of shift and filing in weekly reports Assisting store manager with daily store operations & housekeeping to meet and exceed monthly target set for the store. • Providing customer service and styling expertise • Hands-on experience in accepting payment from customers and give change and receipts • Highly skilled in using scanner, cash registers & EFTPOS machines • Stock taking at the beginning of the day • Completing close-up procedure during end of shift and filing in weekly reports



Museum of Chinese Australian History

• Australia
• Museums, Historical Sites, and Zoos
• 1 - 100 Employee

• Visitor Services Officer (4 Months Contract)

  • May 2014 - Aug 2014

  Supporting the Chinese Museum and providing initial professional impression, administrative support and retail operations at front desk.• Welcoming visitors to the museum• Answering all telephone calls and emails to the Museum and redirecting as necessary• Cashing handling and operation of the till• Answering visitor queries and providing information about the Museum and China town in general • Providing assistance to Operations coordinator and other Museum staff as required (e.g. English to Chinese translation)

• Volunteer

  • Mar 2014 - May 2014

  Contributing around 10-15 hours per week in different departments.Marketing department• Maintain the museum’s press clippings archive catalog• Contact lists data entry• Conducting visitor surveys • Researching corresponding resources to update on museum’s Facebook page Front Desk• Greeting customers• Answering incoming phone enquires• Stock taking (souvenir shop) Education department• Preparing workshop materials for school tours

• Tour Guide

  • Mar 2014 - May 2014

  Presenting tours to groups of 15-20 school students, enabling them to have a basic understanding of some highlights exhibition in the museum and china town.• Handling a crowd of students and giving museum tours • Providing China town tours• Assisting in different workshops, e.g. lantern workshops and bracelet workshops



Vodafone

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Sales Consultant

  • Sep 2013 - Nov 2013

  Promotion and sales of Vodafone telecommunication products and services to existing and potential customers in order to achieve maximum sales profitability for the Box Hill and Glen Waverley branches. • Sharing knowledge about Vodafone’s full product range and answering customer queries • Providing first-class customer service and exceeding customer expectations • Delivering on both personal and team targets • Identifying areas to improve the customer experience • Acting as ambassador for the brand and explaining the benefits of Vodafone • Utilize effective interpersonal skills to relate comfortably and build rapport with people in front-line sales • Participate in regular business and sales training for effective communication and greater knowledge in the workforce.



Pearson Australia Group Pty Ltd.

• Professional Marker

  • May 2013 - Jul 2013

  Performing academic examination marking for NAPLAN exam papers nationwide with high speed while maintaining accuracy with e-Pan software. • Subjects include Language Conventions and Numeracy • Working with approximately 50 people to achieve the number of daily target marked • Ability to work under direct supervision Performing academic examination marking for NAPLAN exam papers nationwide with high speed while maintaining accuracy with e-Pan software. • Subjects include Language Conventions and Numeracy • Working with approximately 50 people to achieve the number of daily target marked • Ability to work under direct supervision



Pictures Planes Limited

• Administrative Trainee

  • Dec 2011 - Feb 2012

  Played a key role in translating and organizing the company administrative and filing system from a manual to electronic process using Microsoft Sharepoint as the primary document management solution. • Providing extensive support to senior team members • Filing and organizing hardcopy files and translating them into electronic entries in database • Preparing generic administrative templates • Streamlining company process flow charts using Microsoft Visio • Taking minutes during team meetings • Receptionist duties during seminars and events. • Managing customer queries and liaising with clients



Christie's

• United Kingdom
• Retail Luxury Goods and Jewelry
• 700 & Above Employee

• Public Relations Assistant (Autumn Auction)

  • Nov 2011 - Nov 2011

  Managing the registration process of incoming media press attending the auction events and handling the distribution of related media kits and media release to relevant media personnel. • Setting up of the registration counter in the information area • Answering any media-related enquiries • Registration of all incoming reporters and directing them to the press room if necessary • Reporting to the HR Manager on major events Managing the registration process of incoming media press attending the auction events and handling the distribution of related media kits and media release to relevant media personnel. • Setting up of the registration counter in the information area • Answering any media-related enquiries • Registration of all incoming reporters and directing them to the press room if necessary • Reporting to the HR Manager on major events



Christie's

• United Kingdom
• Retail Luxury Goods and Jewelry
• 700 & Above Employee

• Chinese Painting Viewing Assistant & Information Assistant (Autumn Auction)

  • Nov 2010 - Nov 2010

  Responsible for the preservation and security of delicate Chinese Calligraphy and paintings; and providing necessary information to prospective clients • Preservation and protection of antique calligraphy and drawings on exhibit • Handling of delicate exhibited items for viewing to clients • Providing necessary background information to clients • Helping customers to preview items and answering their queries Responsible for the preservation and security of delicate Chinese Calligraphy and paintings; and providing necessary information to prospective clients • Preservation and protection of antique calligraphy and drawings on exhibit • Handling of delicate exhibited items for viewing to clients • Providing necessary background information to clients • Helping customers to preview items and answering their queries



Fossil Group, Inc.

• United States
• Retail
• 700 & Above Employee

• Sales Associate (Short term)

  • Jun 2010 - Jul 2010

  Providing customer services and handling of sales transactions for various designer watch brands • Sales and marketing of designer watches in store • Handling of sales transactions and issuing of invoices • Providing post-sales customer service (watch alterations, warranty inquiries etc) • Organizing store display and ensuring cleanliness of display items Providing customer services and handling of sales transactions for various designer watch brands • Sales and marketing of designer watches in store • Handling of sales transactions and issuing of invoices • Providing post-sales customer service (watch alterations, warranty inquiries etc) • Organizing store display and ensuring cleanliness of display items



G2000 (Apparel) Limited

• Retail Apparel and Fashion
• 200 - 300 Employee

• Sales Assistant (part time/causal role)

  • 2006 - 2010

  Providing customer services and handling of sales transactions in-store for leading clothes manufacturer • Assisting the store to achieve monthly selling target of HK 1 mil • Sales and promotions of items in store; • Managing cleanliness of store and storeroom • Stocktake and stock handling of merchandise Providing customer services and handling of sales transactions in-store for leading clothes manufacturer • Assisting the store to achieve monthly selling target of HK 1 mil • Sales and promotions of items in store; • Managing cleanliness of store and storeroom • Stocktake and stock handling of merchandise