Experience

Klook

• Hong Kong
• Travel Arrangements
• 700 & Above Employee

• Training and Development Specialist

  • Feb 2022 - Present



Concentrix

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Microsoft Trainer

  • Nov 2020 - Dec 2021

  • Microsoft (Consumer) Surface & Microsoft Account support• Conduct Training for New Hire. • Plan, prepare and deliver training as per schedule.• Handle training report and report to the management.• Provide flexible learning and assessment strategies to meet the learning needs of the target group.• Answers questions, and resolves problems, deliver the training required from analysts• Evaluate training needs for the department and determine the training management programme for the department.• Prepare various training plans according to the training target• Attend and contribute to validation meetings for course content, processes and tools. Show less

• Trainer Apprentice

  • Jul 2019 - Nov 2020

  - Microsoft Surface & Account support- Conduct Training for New Hire. - Development, delivery, and assessment of in-house programs.- Report and tracking on the quality improvement. • Update the training quality, new process, and workflow

• Customer Service Representative

  • Feb 2018 - Jul 2019

  - Microsoft Account support- Handling Email, Forum support.- Provides a high-level of professional, competent service assistance.- Handles, answers, and escalates customer complaints.- Assists customers in Microsoft Account issue and Outlook.com issue.- Activate and engage with customer whilst providing accurate information of customer’s issue at hand.- Ensure customer issues and/or complaints are either addressed or escalated to the appropriate level



Daythree

• Malaysia
• Outsourcing and Offshoring Consulting
• 300 - 400 Employee

• Customer Service Travel & Sales Support

  • Mar 2017 - Feb 2018

  - IGT - Wordventure (Dreamtrips) Support - Handling Inbound Call, Outbound Call, Live Chat and Email based for numerous countries. - Assist member in Travel Package Support. - Deal with supplier, Hotel or Travel Host for the emergency issue. - Accurately record and update customers’ cases into CRM and trackers following appropriate processes. - IGT - Wordventure (Dreamtrips) Support - Handling Inbound Call, Outbound Call, Live Chat and Email based for numerous countries. - Assist member in Travel Package Support. - Deal with supplier, Hotel or Travel Host for the emergency issue. - Accurately record and update customers’ cases into CRM and trackers following appropriate processes.



Kelly

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Customer Service Technician Support

  • Jun 2016 - Mar 2017

  - TM Net Technician Support - Handling Mandarin Inbound Call for Malaysia Customer. - Assist customer resolve phone and internet issue and open report to technician department. - TM Net Technician Support - Handling Mandarin Inbound Call for Malaysia Customer. - Assist customer resolve phone and internet issue and open report to technician department.



Preventive Health Care Inc

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Telemarketer

  • Oct 2014 - Dec 2014

  - Outbound to customers invite them to join free medical check up - Attend some event to assist customers for simple body check. - Outbound to customers invite them to join free medical check up - Attend some event to assist customers for simple body check.