Junior Digital Marketing Strategist

• Aug 2023 - Present

Marketer and Graphic Designer

• Jan 2023 - Aug 2023

At the start of 2023, I pursued freelance marketing and design opportunities in order to strengthen my portfolio. I provide services ranging from logo designs and social media posts to precise image retouching/editing with my lengthy experience as a professional photographer. I work one-on-one with clients and have significantly expanded my network. With a large variety of offerable services, I am gaining valuable learning experiences, professional communication skills, portfolio pieces, and hands-on marketing/design knowledge. Provided examples below primarily feature mockups, as client-related pieces are only available in my professional portfolio. The mockups are very similar to client work but with content excluded. Show less

Front of House Manager

• Aug 2022 - Jan 2023

• Designed new promotional signage, organizational methods, and introduced upselling methods. • Managed internal and external store front, 3-5 front of house employees, and stocking functions. • Responsible for reaching out to online customers, fulfilling shipment orders, and training employees on online/over-the-phone orders. • Designed new promotional signage, organizational methods, and introduced upselling methods. • Managed internal and external store front, 3-5 front of house employees, and stocking functions. • Responsible for reaching out to online customers, fulfilling shipment orders, and training employees on online/over-the-phone orders.

Lead Supervisor

• Apr 2021 - Mar 2022

• Trained employees on complex programs, customer service, customer relationships, professional etiquette, and upselling services. • Created schedules, managed 10-15 staff daily, handled day-to-day complications, and open/closed facility. • Daily tasks include answering up to 50 phone calls and emails, contacting corporate events for planning, and being knowledgeable on relevant timing/scoring software. • Interviewed, hired, and trained new employees. • Developed new onboarding documents, training presentations, and policies. Show less

Sales Manager

• Nov 2019 - Mar 2021

• Established and assigned individual goals to associates; coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings. • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service. • Monitored daily cash discrepancies, inventory shrinkage and drive-off. • Conferred with sales teams, team leaders, and district managers to communicate targets, boost revenue and improve promotional strategies. Show less