Experience

AVID Center

• United States
• Education Management
• 300 - 400 Employee

• AVID Care Customer Service Specialist

  • Apr 2023 - Present

  - Provide daily information support and technical assistance to internal and external clients via phone, email and other support channels using Salesforce Service & Sales Cloud and other tools - Deliver assistance to external users of web-based and business applications as needed - Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services - Manage queries on program implementation, eStore, media, avid.org, web-based applications, research, training, and general inquiries from the public - Gather customer information and determine issues by evaluating and analyzing symptoms - Troubleshoot hardware, website, web-based and business application components as needed - Create and maintain customer accounts by updating account information - Create, assemble, and distribute help documents that assist others (FAQs, SOPs, Knowledge base) - Work with the IT escalation team to ensure accuracy of information and efficient support on related to intranet, business application systems, desktop, hardware, software, printers, etc. - Work with colleagues and teams on automating, streamlining & optimizing business processes Show less



Hyatt Place

• Hospitality
• 700 & Above Employee

• Front Desk Assistant

  • May 2022 - Apr 2023

  - Handle office tasks, such as filing, generating reports, and presentations. - Set up meetings, and reorder supplies. - Provide real-time scheduling support by booking appointments and preventing conflicts. - Make travel arrangements, such as booking flights, and cars, and making hotel and restaurant reservations. - Screen phone calls and route callers to the appropriate party. - Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner. - Report guestroom issues and coordinate activities with other departments such as Housekeeping, Maintenance, etc. - Perform all other duties as assigned by Management. Show less



Right At School

• United States
• Education Administration Programs
• 700 & Above Employee

• Teacher Assistant

  • Aug 2021 - Aug 2022

  - Set up a schedule for appointments. - Wrote and distributed emails, notes, letters, and forms for correspondence. - Helped with the creation of reports that were due on a regular basis. - Built relationships and communicated with parents to provide the best child care for their children. - Developed and led events for parents and kids. - Set up a schedule for appointments. - Wrote and distributed emails, notes, letters, and forms for correspondence. - Helped with the creation of reports that were due on a regular basis. - Built relationships and communicated with parents to provide the best child care for their children. - Developed and led events for parents and kids.



Benefit Transportation LLC

• Carlsbad, California, United States

• Administrative Assistant

  • Feb 2019 - Aug 2022

  - Answered and directed phone calls. - Organized and scheduled appointments. - Planned meetings and took detailed minutes. - Wrote and distributed emails, correspondence memos, letters, faxes, and forms. - Assisted in the preparation of regularly scheduled reports. - Developed and maintained a filing system. - Answered and directed phone calls. - Organized and scheduled appointments. - Planned meetings and took detailed minutes. - Wrote and distributed emails, correspondence memos, letters, faxes, and forms. - Assisted in the preparation of regularly scheduled reports. - Developed and maintained a filing system.



ENCINITAS UNION SCHOOL DISTRICT EDUCATIONAL FACILITIES CORPORATION

• United States
• Primary and Secondary Education
• 1 - 100 Employee

• Teacher Assistant

  • Oct 2020 - Jun 2021

  - Created and supported age-appropriate training to help children learn basic skills and ideas such as communication, manners, and sharing by making predictable routines. - Set up a schedule for appointments. - Wrote and distributed emails, notes, letters, and faxes. - Helped with the creation of reports that were due on a regular basis. - Created and supported age-appropriate training to help children learn basic skills and ideas such as communication, manners, and sharing by making predictable routines. - Set up a schedule for appointments. - Wrote and distributed emails, notes, letters, and faxes. - Helped with the creation of reports that were due on a regular basis.



Subway

• Restaurants
• 700 & Above Employee

• Food Service Worker

  • Aug 2020 - Oct 2020

  - Greeted customers and provided excellent customer service. - Pleasantly and courteously interacted with customers. - Maintained high standards of customer service during high-volume, fast-paced operations. - Greeted customers and provided excellent customer service. - Pleasantly and courteously interacted with customers. - Maintained high standards of customer service during high-volume, fast-paced operations.