Experience

Яндекс Лавка

• IT Services and IT Consulting
• 1 - 100 Employee

• Head of courier delivery

  • 2023 - Present

  - CTE improvement - CPO improvement - CTE improvement - CPO improvement



Alibaba Group

• China
• Software Development
• 700 & Above Employee

• Head of operations growth

  • Oct 2021 - Apr 2023

  • Launching and development of logistics infrastructure • Local logistics network development • Costs optimisation • OPS efficiency performance • New services and projects development • Launching and development of logistics infrastructure • Local logistics network development • Costs optimisation • OPS efficiency performance • New services and projects development



Delivery Club

• Russian Federation
• Technology, Information and Internet
• 100 - 200 Employee

• Head of Courier delivery

  • Oct 2020 - Oct 2021

  - Reduce delivery costs for 10% - Improve delivery time for 23% - Improve fail rate for 17% - Launch 20 new cities with own courier delivery - Form and control OPS team with 150+ employees - Implement clear KPI system for OPS team - Reduce delivery costs for 10% - Improve delivery time for 23% - Improve fail rate for 17% - Launch 20 new cities with own courier delivery - Form and control OPS team with 150+ employees - Implement clear KPI system for OPS team



Gett

• United Kingdom
• Technology, Information and Internet
• 500 - 600 Employee

• Head of Supply (Delivery)

  • Dec 2019 - Oct 2020

  - Reduce operations costs for 35% - Implement clear SLA and motivation system for fleets - Launch own couriers acquisition processes - Launch full online onboarding for couriers - Launch new 10 cities with courier delivery - Implement new types of supply: Scooters and Trikes - Reduce operations costs for 35% - Implement clear SLA and motivation system for fleets - Launch own couriers acquisition processes - Launch full online onboarding for couriers - Launch new 10 cities with courier delivery - Implement new types of supply: Scooters and Trikes



Yandex.Market

• Russian Federation
• Retail
• 700 & Above Employee

• Operations manager

  • Sep 2018 - Dec 2019

  - Reduce operations costs for 44% - Improve delivery on time level for 21% - Implement SLA for delivery and CS quality with suppliers - Implement OPS dashboards - Implement shipment and packaging requirements - Reduce operations costs for 44% - Improve delivery on time level for 21% - Implement SLA for delivery and CS quality with suppliers - Implement OPS dashboards - Implement shipment and packaging requirements



Почта России

• Transportation, Logistics, Supply Chain and Storage
• 200 - 300 Employee

• Operations and Quality manager

  • Sep 2016 - Sep 2018

  - Implement functional for delivery quality control - Improve delivery quality from 25% up to 85% - Implement new motivation system for postmen - Implement functional for delivery quality control - Improve delivery quality from 25% up to 85% - Implement new motivation system for postmen



DHL eCommerce Solutions

• Germany
• Transportation, Logistics and Storage
• 700 & Above Employee

• Customer Operations Manager

  • Aug 2013 - Sep 2016

  - Implement customer service KPI - Implement SLA for logistics suppliers - Launch new delivery services (next day and same day delivery) - Implement customer service KPI - Implement SLA for logistics suppliers - Launch new delivery services (next day and same day delivery)



Tumlare Corporation

• Denmark
• Leisure, Travel & Tourism
• 100 - 200 Employee

• Project Manager

  • Mar 2012 - Aug 2013

  • Support main clients for all issues • Participation in tenders for business events • Quotation of offers • Presentation and defense of projects • Events support onsite • Support main clients for all issues • Participation in tenders for business events • Quotation of offers • Presentation and defense of projects • Events support onsite