Experience

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• Technical Sales Manager

  • Apr 2022 - Present



Calix

• United States
• Software Development
• 700 & Above Employee

• Consulting Solutions Engineer

  • Jul 2021 - Apr 2022

  Spearheaded sales and engineering activities in the UK, including strategic engagements with CityFibre, while evangelizing new hardware and software platforms to the Calix customer base. Successfully became their trusted advisor on their network modernization, resulting in significant business growth. Key Accomplishments: - Developed a very close working relationship with engineering and product management to drive architectures and features within existing and new product… Show more Spearheaded sales and engineering activities in the UK, including strategic engagements with CityFibre, while evangelizing new hardware and software platforms to the Calix customer base. Successfully became their trusted advisor on their network modernization, resulting in significant business growth. Key Accomplishments: - Developed a very close working relationship with engineering and product management to drive architectures and features within existing and new product ranges. - Established strategic customer and partner relationships for seamless integration of access portfolio onto customer networks. - Successfully ran several remote POC's during the COVID lockdown, resulting in key customer wins. - Drove business engagement to secure future £multi-million contracts, ensuring long-term growth. - Successfully drove introductions targeted at growing new business while managing and tracking performance. - Defined, executed, and owned an engagement plan for key C-level and engineering prospects. - Balanced a strategic view of long-term introductions with a fast-paced transactional approach.

• Senior Solutions Engineer

  • Sep 2014 - Jul 2021

  Spearheaded all sales and engineering activities in Russia, Mongolia, and CIS countries, as well as parts of Eastern Europe, with a focus on the UK. Supported key projects across the world, including Japan, Israel, France, and the UK, by engaging customers in all aspects of new architectures, from backend integration to aggregation network and system scale and evolution. Successfully enabled customers to exceed their requirements and expectations. Key Accomplishments: - Developed… Show more Spearheaded all sales and engineering activities in Russia, Mongolia, and CIS countries, as well as parts of Eastern Europe, with a focus on the UK. Supported key projects across the world, including Japan, Israel, France, and the UK, by engaging customers in all aspects of new architectures, from backend integration to aggregation network and system scale and evolution. Successfully enabled customers to exceed their requirements and expectations. Key Accomplishments: - Developed a very close working relationship with the R&D unit, driving European features within existing and new product ranges. - Became a trusted advisor to a number of ISPs in architectural design, leading to several wins for Calix. - Conducted customer, partner, and internal training on Calix products and PON standards. Managed and supported Calix new product introductions, beta trials, and field trials. - Tasks performed included putting together commercial quotes, preparing ROI calculations, giving presentations, running POCs, managing tender responses, and delivering product training.



Qtech

• Russian Federation
• Telecommunications
• 1 - 100 Employee

• Head Of Technical Support

  • Feb 2013 - Sep 2014

  Managed all post-sales services and support functions, including direct reports and team leads, for nationwide TAC operations. As the lead escalation manager for support for the largest named accounts, Rostelecom, MTS, Beeline, and Transtelecom sales teams, successfully resolved all post-sales service issues. Key Accomplishments: - Drove continuous improvement of core organizational processes by standardizing metrics-driven goal reviews across the TAC and implementing a TAC… Show more Managed all post-sales services and support functions, including direct reports and team leads, for nationwide TAC operations. As the lead escalation manager for support for the largest named accounts, Rostelecom, MTS, Beeline, and Transtelecom sales teams, successfully resolved all post-sales service issues. Key Accomplishments: - Drove continuous improvement of core organizational processes by standardizing metrics-driven goal reviews across the TAC and implementing a TAC mentorship program and accelerated training programs. - Retained strategic accounts within the company by effectively communicating priority issues into development and escalation teams, providing customer advocacy, and influencing cross-functionally. Conducted service reviews with priority accounts, both remotely and on-site. - Successfully executed project-based interoperability testing within multiple customer ecosystem environments, resulting in account and market share capture. Tasks performed included managing direct reports and team leads, driving continuous improvement of core organizational processes, retaining strategic accounts, performing service reviews with priority accounts, executing project-based interoperability testing, and resolving post-sales service issues for the largest named accounts.

• Product Line Leader

  • Sep 2012 - Feb 2013

  Led the response to major RFPs, collaborating with SW and HW architects, sales, and marketing teams. Successfully secured contracts by delivering exceptional proposals that exceeded customer expectations. Key Accomplishments: - Conducted market research, designed products, and defined architecture, leading to the development of a multi-year product roadmap based on thousands of Tier 1 market requirements. - Led agile development and delivery of SW features by collaborating with… Show more Led the response to major RFPs, collaborating with SW and HW architects, sales, and marketing teams. Successfully secured contracts by delivering exceptional proposals that exceeded customer expectations. Key Accomplishments: - Conducted market research, designed products, and defined architecture, leading to the development of a multi-year product roadmap based on thousands of Tier 1 market requirements. - Led agile development and delivery of SW features by collaborating with R&D engineers, resulting in timely and high-quality releases. Tasks performed included leading the response to major RFPs, collaborating with SW and HW architects, sales, and marketing teams, conducting market research, designing products, defining architecture, leading agile development, and collaborating with R&D engineers to deliver high-quality SW features.

• Technical Assistance Center Engineer

  • Apr 2012 - Aug 2012