Experience

Edenred Payment Solutions

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Project Manager AML

  • May 2022 - Present

  - Continuous exchange with customers on outsourced activities. - Monitoring of outsourced activities. - Regular audits. - Team management: internal and external resources. - Handling customer or authorities’ escalations. - Due diligence on customers, suppliers or other third parties. - Regular Risk Assessment. - Creation of compliance frameworks and trainings. - Responsible for reports for regulators. - Continuous exchange with customers on outsourced activities. - Monitoring of outsourced activities. - Regular audits. - Team management: internal and external resources. - Handling customer or authorities’ escalations. - Due diligence on customers, suppliers or other third parties. - Regular Risk Assessment. - Creation of compliance frameworks and trainings. - Responsible for reports for regulators.



Mastercard

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Compliance & Sanctions Analyst

  • Jul 2020 - May 2022

  - KYT - Investigating sanctions escalated more complex alerts - Level 2; - SME - Team leader, subject matter expert for Level 1; - AML / CFT - Detection and reporting of completed unusual transactions; - KYC / CDD / EDD - Analyzing daily sanctions alerts on existing customers; - Fraud - Managing and Investigating fraud alerts; - Documenting clear audit trail of investigation; - GDPR - Ensuring highly sensitive information of customers and end-users is handled in line with relevant regulations; - Supporting ad-hoc requests related to sanctions; - Periodic testing, monitoring activities around AML and sanctions. Show less



OneSpan

• United States
• Software Development
• 500 - 600 Employee

• Compliance Assistant | Paralegal

  • Feb 2019 - Jul 2020

  - Supporting Trade Compliance processes in Sales, Purchasing and Distribution / Logistic activities worldwide; - KYC - Conducting Sanction Checks, reviewing customer and vendor information for international compliance purposes; - UBO - Effectuating background checks on flagged corporations and individuals; - EDD / CDD - Conducting enhanced due diligence on corporations and individuals from sensitive countries: ownership / shareholders verifications; - Taking decisions on blocked or cleared corporations or individuals in line with existing decision parameters; - SME - Answering a variety of questions from internal stakeholders related to trade compliance matters; - Defining and improving Compliance working procedures, keeping them up to date with new regulations; - GDPR - Providing support with the implementation of GDPR compliant processes; - Administrative and paralegal support to internal stakeholders. Show less



BNP Paribas

• France
• Banking
• 700 & Above Employee

• Compliance Officer B2 Level FR

  • Feb 2018 - Aug 2018

  - Handling alerts investigated by the level B1 in accordance with policies and procedures (FR language); - CDD - conducting enhanced due diligence on real-time transactions to verify the economic purpose and all parties involved; - Decision making (release, reject / block or escalate alerts); - Inter department interaction (up to date on sanctions, embargoes and related KYC / AML / CFT / Sanctions laws and regulations). - Handling alerts investigated by the level B1 in accordance with policies and procedures (FR language); - CDD - conducting enhanced due diligence on real-time transactions to verify the economic purpose and all parties involved; - Decision making (release, reject / block or escalate alerts); - Inter department interaction (up to date on sanctions, embargoes and related KYC / AML / CFT / Sanctions laws and regulations).



GoodBarber

• France
• Software Development
• 1 - 100 Employee

• Customer Support Assistant

  • Mar 2017 - Feb 2018

  - Compilation and submission of iOS and Android apps to the stores; - Providing the clients with product and service related answers; - Managing product and service reports, passing important feedbacks onto the other teams involved; - Creating written online helps, video tutorial or webinars; - Translation of online help articles (FR-ENG languages). - Compilation and submission of iOS and Android apps to the stores; - Providing the clients with product and service related answers; - Managing product and service reports, passing important feedbacks onto the other teams involved; - Creating written online helps, video tutorial or webinars; - Translation of online help articles (FR-ENG languages).



Teleperformance

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Relocation Counselor - EXPEDIA

  • Jun 2016 - Feb 2017

  - Resolving clients' pre-stay unforeseen situations.

• Customer Resolution Department - EXPEDIA

  • Oct 2015 - May 2016

  - Handling clients' post-stay complaints.

• Customer Service Representative - EXPEDIA

  • Mar 2015 - Sep 2015

  - Help customers book hotels;- Provide helpful and effective service for both "in travel" and "post travel" concerns;- Adjust bookings according to travelers' wishes, including cost/ refund calculation.



Vina's Place

• Nazaré, Leiria, Portugal

• Hotel Manager

  • Jul 2012 - Feb 2015

  - Staff management; - Reservations management (administrative level); - Responsible for all site management (extranet); - Responsible for all clients' pre-stay and post-stay communications; - Handling clients complaints on social media. - Staff management; - Reservations management (administrative level); - Responsible for all site management (extranet); - Responsible for all clients' pre-stay and post-stay communications; - Handling clients complaints on social media.



Apart-Hotel Kronverk

• St Petersburg City, Russia

• Hotel Receptionist

  • Aug 2008 - Mar 2012

  - Senior receptionist - administrative work; - Reservations management; - Staff management; - Invoicing individual customers and partners; - Training of new employees; - Handling customer complaints on social media. - Senior receptionist - administrative work; - Reservations management; - Staff management; - Invoicing individual customers and partners; - Training of new employees; - Handling customer complaints on social media.