Evgeniia Talbot (Lopukhova)
Customer Success Manager at Osimis- Claim this Profile
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Russian Native or bilingual proficiency
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French Full professional proficiency
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English Full professional proficiency
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Japanese Elementary proficiency
Topline Score
Bio
Jonas Pierre
It's been a pleasure to work with Evgeniia. Her organisation and time management skills really allowed the team to move forward. Even under pressure, she stays solution-oriented and is able to think rationnally and take appropriate decisions. Apart from her work-related skills, she is curious and always in a positive mindset. Evgeniia is a real asset to any team working with her !
Kaveh ERSHADI
Evgeniia and I worked together for several years, and I was lucky to call her my coworker. She consistently gave 100 percent effort to the team and played a significant role in ensuring that we completed assignments on time. She had excellent time management skills and had a knack for keeping everyone calm and productive during intense crunch periods of Covid .Any team would be lucky to have Evgeniia, and I couldn’t recommend her more for any business looking for new talent. Evgeniia always went beyond her responsibilities to make sure that the clients and colleagues are happy in a friendly and professional way.
Jonas Pierre
It's been a pleasure to work with Evgeniia. Her organisation and time management skills really allowed the team to move forward. Even under pressure, she stays solution-oriented and is able to think rationnally and take appropriate decisions. Apart from her work-related skills, she is curious and always in a positive mindset. Evgeniia is a real asset to any team working with her !
Kaveh ERSHADI
Evgeniia and I worked together for several years, and I was lucky to call her my coworker. She consistently gave 100 percent effort to the team and played a significant role in ensuring that we completed assignments on time. She had excellent time management skills and had a knack for keeping everyone calm and productive during intense crunch periods of Covid .Any team would be lucky to have Evgeniia, and I couldn’t recommend her more for any business looking for new talent. Evgeniia always went beyond her responsibilities to make sure that the clients and colleagues are happy in a friendly and professional way.
Jonas Pierre
It's been a pleasure to work with Evgeniia. Her organisation and time management skills really allowed the team to move forward. Even under pressure, she stays solution-oriented and is able to think rationnally and take appropriate decisions. Apart from her work-related skills, she is curious and always in a positive mindset. Evgeniia is a real asset to any team working with her !
Kaveh ERSHADI
Evgeniia and I worked together for several years, and I was lucky to call her my coworker. She consistently gave 100 percent effort to the team and played a significant role in ensuring that we completed assignments on time. She had excellent time management skills and had a knack for keeping everyone calm and productive during intense crunch periods of Covid .Any team would be lucky to have Evgeniia, and I couldn’t recommend her more for any business looking for new talent. Evgeniia always went beyond her responsibilities to make sure that the clients and colleagues are happy in a friendly and professional way.
Jonas Pierre
It's been a pleasure to work with Evgeniia. Her organisation and time management skills really allowed the team to move forward. Even under pressure, she stays solution-oriented and is able to think rationnally and take appropriate decisions. Apart from her work-related skills, she is curious and always in a positive mindset. Evgeniia is a real asset to any team working with her !
Kaveh ERSHADI
Evgeniia and I worked together for several years, and I was lucky to call her my coworker. She consistently gave 100 percent effort to the team and played a significant role in ensuring that we completed assignments on time. She had excellent time management skills and had a knack for keeping everyone calm and productive during intense crunch periods of Covid .Any team would be lucky to have Evgeniia, and I couldn’t recommend her more for any business looking for new talent. Evgeniia always went beyond her responsibilities to make sure that the clients and colleagues are happy in a friendly and professional way.
Credentials
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Driving licence B
AutosécuritéSep, 2023- Nov, 2024 -
DALF C1
Ministère de l'Éducation nationale et de la JeunesseJul, 2015- Nov, 2024
Experience
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Osimis
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Belgium
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Software Development
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1 - 100 Employee
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Customer Success Manager
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Feb 2023 - Present
The OSIMIS AI platform reinvents the radiologist's workplace and the hospital's workflow, by helping radiologists to excel and enabling hospitals to be more efficient. In my role as Customer Success Manager, I'm dedicated to driving exceptional client experience: • I contribute to product demos, expertly lead diverse customer onboarding efforts, and create engaging learning materials • Orchestrating customer satisfaction objectives, I focus on boosting retention rates through a proactive approach • Mapping customer journeys, addressing concerns, and transforming feedback into actionable strategies, I continuously elevate our services • I assist clients on navigating our portfolio, ensuring they benefit from upsell opportunities • Nurturing a cross-team environment centered on our customer's success, I foster a collective commitment to excellence Show less
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Trasis
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Belgium
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Medical Equipment Manufacturing
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100 - 200 Employee
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Customer Support Planning Officer
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Sep 2020 - Jan 2023
In 2 years I have organized 150+ installations, 250+ service visits and over 40 training sessions. Project facilitation with multiple stakeholders was definitely my strong suit. I have worked on a review and the establishment of process flow of the after sales department and related documentation, this in line with ISO 9001. I've been trained to become internal process auditor. Collaboration with the IT team was a part of my job, too. I was involved in the review and implementation of new IT tools facilitating business support and KPI measurement. My true love lied in client approach. I enjoyed conducting onboarding of the new clients to the company's functioning and the onboarding of the current clients to the new tools and services the company has to offer. Show less
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John Cockerill
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Belgium
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Industrial Machinery Manufacturing
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700 & Above Employee
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Sales Assistant
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Mar 2020 - Mar 2020
During this short experience I have started my Initiation to proposal development: starting point of long-term (>5 years) manufacturing projects. I have created clients profiles and project description cards During this short experience I have started my Initiation to proposal development: starting point of long-term (>5 years) manufacturing projects. I have created clients profiles and project description cards
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STADA Group
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Germany
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Pharmaceutical Manufacturing
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700 & Above Employee
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Executive Management Assistant
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Aug 2018 - Dec 2019
During this first job experience as an assistant to the HR director I have acquired an understanding of different organizational structures and HR business functions. I have learned SMART goal setting and received initiation to KPI performance measures and tracking. I have provided continuous support to the HRD as well as Middle management both on-site and in remote offices During the onboarding session I have won 🏆 the contest of social projects, received funding and implemented it. That was an environmentally friendly initiative raising the awareness of fhe consumer footprint among Russian-speaking audience Show less
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Education
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2016 - 2018
Нижегородский Государственный Лингвистический Университет им. Н.А. Добролюбова (НГЛУ)
Master's degree, Language Interpretation and Translation -
2011 - 2015
Нижегородский Государственный Лингвистический Университет им. Н.А. Добролюбова (НГЛУ)
Bachelor's degree, Linguistics
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