Marketing Communications Executive

• Dec 2022 - Present

Reservations Agent

• Jul 2022 - Nov 2022

● Processed 50 transactions daily, monitored, and analysed rooms inventory, boosting ADR up to 20%. ● Collaborated with the sales department, increasing 80% direct booking revenue by suggesting services such as dinner reservations, airport transfers and city tours. ● Processed customer inquiries and invoice payments and checked 100% of reservations entered daily to avoid errors. ● Collated reservations from faxes, telephone and emails and booking system, maintaining a 100% guest satisfaction rate. Show less

Social Media Executive

• Oct 2021 - Jun 2022

● Created and scheduled 24+ original social media posts weekly for 6 clients using Canva and Adobe Create Cloud Applications. ● Streamlined reporting of organic social media KPIs and metrics for 12 channels, saving 10 hours per week of manual reporting work. ● Liaised with influencers and key bloggers to extend public relations initiatives, yielding 22% ROI improvements. ● Created and scheduled 24+ original social media posts weekly for 6 clients using Canva and Adobe Create Cloud Applications. ● Streamlined reporting of organic social media KPIs and metrics for 12 channels, saving 10 hours per week of manual reporting work. ● Liaised with influencers and key bloggers to extend public relations initiatives, yielding 22% ROI improvements.

Digital Marketing Intern

• Jun 2021 - Sep 2021

● Accelerated guest bookings of the “Stay package” by 40% through the implementation of new marketing strategies focus on online advertising and improving the hotel’s web presence, social media, and search engine optimisation ● Curated and produced two original monthly email newsletters, including copy, design and calls-to- action, increasing website traffic by 12% in 3 months ● Accelerated guest bookings of the “Stay package” by 40% through the implementation of new marketing strategies focus on online advertising and improving the hotel’s web presence, social media, and search engine optimisation ● Curated and produced two original monthly email newsletters, including copy, design and calls-to- action, increasing website traffic by 12% in 3 months