Experience

IntellectoKids

• United Kingdom
• E-learning
• 1 - 100 Employee

• First Line Manager

  • Dec 2021 - Present

  - Calling all of the incoming leads within 5 minutes; - Offering leads registration for demo lessons following the Booking Script; - Answering incoming calls/emails/text messages/WhatsApp as soon as they come in; - ln case on unanswered call, sending emails and Whatsapp messages to each lead; - ln case of client asking to call back, calling back exactly at time agreed with client; - Setting tasks after each action in AmoCRM and completing them on time; - Making sure there are no overdue and unfinished tasks in AmoCRM; - Reminding clients about the lesson a day in advance and 2 hours before the lesson; - Making sure that client attends the demo lesson; - Fulfilling plan of registration leads for demo lessons; - Performing self-analysis and taking part in meetings with team leader



Afrikidz Club

• Client Services Officer

  • Jan 2020 - Nov 2021

  - Assist with online registrations - Booking classes for students - Online consultation - Rescheduling missed classes and consultations - Assist with online registrations - Booking classes for students - Online consultation - Rescheduling missed classes and consultations



Econet Group

• Mauritius
• Technology, Information and Internet
• 1 - 100 Employee

• Customer Service Representative

  • Feb 2019 - Dec 2019

  - Answering calls - Attending to customer enquiries - Providing helpful information - Answering questions and responding to complaints - Answering calls - Attending to customer enquiries - Providing helpful information - Answering questions and responding to complaints