Experience

Conrad Bali

• Indonesia
• Hospitality
• 1 - 100 Employee

• Operations Manager

  • Nov 2018 - Present



Waldorf Astoria Hotels & Resorts

• Dubai, United Arab Emirates

• Director of Rooms

  • Sep 2013 - Jun 2018

  Director of Rooms – promoted 2016 under organizational restructuring Executive Housekeeper – promoted 2015 Assistant Executive Housekeeper – pre-opening -Accountable for the complete operations of the departments within the Rooms Division including: -Front Office, Reception and VIP Check In Lounge -Executive Lounge -Personal Concierge -Concierge -Bell and Valet -Housekeeping, Floral and Decor, Laundry and Uniforms -Analyze Guest… Show more Director of Rooms – promoted 2016 under organizational restructuring Executive Housekeeper – promoted 2015 Assistant Executive Housekeeper – pre-opening -Accountable for the complete operations of the departments within the Rooms Division including: -Front Office, Reception and VIP Check In Lounge -Executive Lounge -Personal Concierge -Concierge -Bell and Valet -Housekeeping, Floral and Decor, Laundry and Uniforms -Analyze Guest Satisfaction Scores to create/implement action plans for improvement -Analyze Employee Satisfaction Scores to create/implement action plans for improvement -Develop and implement budget for annual payroll and operational expenses -Analyzed P&L to regulate expenses to stay aligned with monthly/annual budget -Spearheaded recruitment -Develop, coach and council employees as necessary -Mentor in Management Development Program 3 -Guide professional development of employees -Reviewed/ Trained/ Implemented Quality Assurance Standards -Create SOPs for department -Sourced suppliers for 3rd party annual contractual agreements -Develop and manage FF&E/OPEC CAPEX -Sourced suppliers for OS&E -Uniform design and implementation -Restructure VIP Amenity program, Employee Empowerment program, Hilton Honors Upgrade and Recognition programs -Certified Training in Forbes Rating System program Show less Director of Rooms – promoted 2016 under organizational restructuring Executive Housekeeper – promoted 2015 Assistant Executive Housekeeper – pre-opening -Accountable for the complete operations of the departments within the Rooms Division including: -Front Office, Reception and VIP Check In Lounge -Executive Lounge -Personal Concierge -Concierge -Bell and Valet -Housekeeping, Floral and Decor, Laundry and Uniforms -Analyze Guest… Show more Director of Rooms – promoted 2016 under organizational restructuring Executive Housekeeper – promoted 2015 Assistant Executive Housekeeper – pre-opening -Accountable for the complete operations of the departments within the Rooms Division including: -Front Office, Reception and VIP Check In Lounge -Executive Lounge -Personal Concierge -Concierge -Bell and Valet -Housekeeping, Floral and Decor, Laundry and Uniforms -Analyze Guest Satisfaction Scores to create/implement action plans for improvement -Analyze Employee Satisfaction Scores to create/implement action plans for improvement -Develop and implement budget for annual payroll and operational expenses -Analyzed P&L to regulate expenses to stay aligned with monthly/annual budget -Spearheaded recruitment -Develop, coach and council employees as necessary -Mentor in Management Development Program 3 -Guide professional development of employees -Reviewed/ Trained/ Implemented Quality Assurance Standards -Create SOPs for department -Sourced suppliers for 3rd party annual contractual agreements -Develop and manage FF&E/OPEC CAPEX -Sourced suppliers for OS&E -Uniform design and implementation -Restructure VIP Amenity program, Employee Empowerment program, Hilton Honors Upgrade and Recognition programs -Certified Training in Forbes Rating System program Show less



The New York Palace Hotel

• Housekeeping Operations Manager

  • Feb 2011 - Aug 2013

  -Managing a staff of three hundred and fifty employees -Responsible for daily operations of Housekeeping, including: Laundry, Uniform, Public Areas, FOH and BOH -Coaching and counseling employees -Review schedules daily to ensure proper staffing for the AM/PM shift and assign overtime if needed -Quality Assurance Audits -Prepare grids and workloads for housekeeping staff ensuring special requests and areas of concentration are allocated properly to ensure maximum… Show more -Managing a staff of three hundred and fifty employees -Responsible for daily operations of Housekeeping, including: Laundry, Uniform, Public Areas, FOH and BOH -Coaching and counseling employees -Review schedules daily to ensure proper staffing for the AM/PM shift and assign overtime if needed -Quality Assurance Audits -Prepare grids and workloads for housekeeping staff ensuring special requests and areas of concentration are allocated properly to ensure maximum efficiency

• Assistant Manager Front Office

  • Dec 2009 - Feb 2011

  -Managing a staff of three hundred and fifty employees -Responsible for daily operations of Housekeeping, including: Laundry, Uniform, Public Areas, FOH and BOH -Coaching and counseling employees -Review schedules daily to ensure proper staffing for the AM/PM shift and assign overtime if needed -Quality Assurance Audits -Prepare grids and workloads for housekeeping staff ensuring special requests and areas of concentration are allocated properly to ensure maximum efficiency



The Pierre Hotel

• New York, NY

• Assistant Front Office Manager

  • Mar 2009 - Dec 2009

  -Administrative duties -Scheduling the four departments within the Front Office -Directly supervise and delegate work to the agent employees at the Front Desk -Payroll responsibilities -Checking guests in/out and handling all guest discrepancies/employee issues that require management mediation -Administrative duties -Scheduling the four departments within the Front Office -Directly supervise and delegate work to the agent employees at the Front Desk -Payroll responsibilities -Checking guests in/out and handling all guest discrepancies/employee issues that require management mediation



The Pierre Hotel

• Assistant Banquets Manager

  • Jan 2008 - Mar 2009

  -Supervise the set-up and breakdown for each event/function -Assist with the coordination of all food and beverage -Ensure the proper operational status of all necessary equipment and reports any deficiencies to the proper department for remedial action -Payroll responsibilities -Responsible for coordinating with the appropriate departments to ensure the maintenance of all Banquet areas

• Guest Relations Coordinator

  • Sep 2007 - Jan 2008

  -Review all arrivals and focus on the preparation of amenities and special notices for V.I.P. and Special attention guests -Handle all inquiries and complaints to ensure guest’s satisfaction -Ensure room accommodation requests are met -Coordinate with other departments to ensure a pleasant visit