Experience

IN-HOME ATTENDANT SERVICES, LTD.

• United States
• 1 - 100 Employee

• Home care

  • Feb 2019 - Present



Semi-Retired

• United States
• Human Resources Services
• 1 - 100 Employee

• Grandma

  • Jun 2018 - Present



ISS Facility Services

• Pharmaceutical Manufacturing
• 1 - 100 Employee

• Supervisor of Customer Service

  • Nov 2014 - Jun 2018

  ISS Facility Services International – Houston, TX 2014-PresentPassenger Service Supervisor, Air France / KLM AccountResponsible for daily management and organization of the passenger service operation. Complete daily reportsManage staff and delegate dutiesEdit and control flight activity in DCSSupervise the check-in process, BSO activity, and operations staff. Ensure delivery of company uniform regulations and appropriate customer service skillsEnsure delivery of customer local procedures and guidelines Follow and enforce security and hazardous material regulations to ensure safety of customers and company property.Identify and research and resolve customer issues. Provide specialized service to VIP passengers



Menzies Aviation

• Australia
• Airlines and Aviation
• 200 - 300 Employee

• Customer Service Agent

  • Nov 2002 - Oct 2014

  Passenger Service Agent, Qatar AirwaysCheck in passengers on the flight, issue boarding cards and luggage tags, and ensure that seat assignments are satisfactory. Scan boarding passes, check in tardy passengers, close ticket counters, close out flight on all computers. Greet business class and frequent flyers in lounge. Greet and escort passengers on arrival through immigration procedures.• Assist as needed at Emirates Airlines, Singapore and charter flights as Miami Air.• Serviced World Airways account (oil and gas charter to Angola) (2003-2011).• Provide assistance to passengers in need and direct pedestrian traffic• Follow and enforce security and hazardous material regulations to ensure safety of customers and company property.• Identify and research and resolve customer issues.



Air France

• France
• Airlines and Aviation
• 700 & Above Employee

• Executive Lounge Agent

  • Feb 2004 - Dec 2012

  As the lead lounge customer agent, managed the executive lounge with a capacity of 100 customers to provide a pleasant and relaxing stay for all passengers while waiting for departure of the plane. Ensured that the passengers’ individual needs were met. Responded and resolved stressful situations with outstanding customer skills. Escorted VIPs to the plane to introduce them to the crew. Trained new agents to perform lounge duties in accordance with company requirements. Ensured correct inventory of food, beverages and other needs for a mid-volume international air carrier in the capacity of the Business / First Class lounge.• Reviewed reservations and preferred seat assignments ahead of date of travel to ensure a smooth checking process.• Maintained records of the needs of each VIP to inform cabin crew.• Supervised maintenance of lounge.• Provided information assistance to passengers and directed pedestrian traffic.• Followed and enforced security and hazardous material regulations to ensure safety of customers and company property.• Identified, researched, and resolved customer issues.• Followed up on client inquiries not immediately resolved.