EVELYN TORDA
Duty Manager at Citic Hotel Boracay- Claim this Profile
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English -
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Tagalog -
Topline Score
Bio
Credentials
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Certification of Aprreciation
-Jul, 2015- Oct, 2024
Experience
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Citic Hotel Boracay
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Philippines
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Hospitality
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1 - 100 Employee
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Duty Manager
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Sep 2019 - Present
Job Description •Participates in the development and implementation of corrective action plans to improve guestsatisfaction. •Doing Trainings for Front Office about operations and daily briefing. •Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.•Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behavior. •Sends copy of MOD report to all departments on a daily basis. •Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. •Responds to and handles guest problems and complaints. •Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction. •Send 1 month advance forecast.
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Front Office Supervisor / Duty Manager
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Jan 2018 - Sep 2019
4 Properties Crown Regency Beach ResortCrown Regency Courtyard ResortCrown Regency Prince ResortCrown Regency Resort & Convention CenterJob Description •Participates in the development and implementation of corrective action plans to improve guestsatisfaction. •Doing Trainings for Front Office about operations and daily briefing. •Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.•Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behavior. •Sends copy of MOD report to all departments on a daily basis. •Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. •Responds to and handles guest problems and complaints. •Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction. •Sends 1 month advance forecast.
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Front Office Supervisor
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Apr 2017 - Dec 2017
Job Description•Address customer concerns and complaints promptly and professionally.•Handles all external and internal guests concerns and inquiries in a courteous and efficient manner. Making follow ups to ensure concerns and resolved satisfactorily •Verifies and updates the following: Billing instruction of upcoming bookings, Current room status, expected VIP or Group arrivals & all transportation requests. •Allocate rooms to expected arrivals after checking the guest’s preferences and special requests. •Doing 3 days advance forecast.
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Front Office Associate
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Apr 2015 - Apr 2017
Description Responsible for guest registration, guest check-out, cashiering and foreign exchange. Answers telephone calls and direct the line to their respective departments. Giving out accurate information to inquiries and accepts phone-in or over-the-counter room reservation. Coordinate with room reservation section for any additional arrivals for the day. Coordinate to Housekeeping Department regarding to newly check-in rooms . Control of Front Desk computer system; prepares, maintain records and reports pertinent to guest stay in the hotel. Address customer concerns and complaints promptly and professionally.
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Jamalu Traiding
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Kuwait
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Food and Beverage Services
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1 - 100 Employee
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Encoder
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Apr 2014 - Jun 2014
• Encode the number of stocks, outgoing and incoming• Secure the money and do the cashiering• Giving accurate information about the products and uses• Answering telephone calls promptly • Encode the number of stocks, outgoing and incoming• Secure the money and do the cashiering• Giving accurate information about the products and uses• Answering telephone calls promptly
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Education
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2011 - 2015
Aklan State University
Bachelor of Science in Computer Science, Computer Science
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