Experience

Baptist Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Consumer Access Business Support Representative

  • Jun 2022 - Present

  I support the Consumer Access department as a Business Support Representative by ensuring the verification of patient benefits. I coordinate with my team to demonstrate service excellence through positive interpersonal skills in dealing with others including patients of all ages, families, employees, medical staff, and community members. I maintain knowledge of Insurance requirements, Baptist Health pricing, financial assistance options, and the overall BHSF Revenue Cycle to use within the department as well as throughout the hospital to address patient questions or concerns.



UNIVERSITY OF MIAMI HOSPITAL AND CLINICS

• United States
• Medical Practices
• 1 - 100 Employee

• Patient Access Representative

  • Oct 2021 - Jun 2022

  ● Supported the Patient Access team in the Admissions, Emergency, and Insurance Verification departments while working directly under executive directors, supervisors, and with physicians of their respective specialties. ● Registered patients for clinical services by obtaining and verifying pertinent information without compromising patient confidentiality, quality, service levels, and reimbursement. ● Identified and collect patients’ financial responsibility including co-pays, deductibles, co-insurances, and previous outstanding balances thereby playing a key role in reducing AR, Bad Debt, and Collection Costs. ● Added or updated financial status classifications using various systems in order to obtain authorizations for medical services. ● Completed time-sensitive assignments accurately and with attention to detail. ● Answered telephone calls and responded to questions and inquiries or transferred when appropriate. ● Made sure to provide favorable first impressions in order to meet or exceed expectations, and optimize the experience.



Target

• United States
• Retail
• 700 & Above Employee

• Guest Advocate

  • Oct 2020 - May 2021

  ● Supported the store environment by assisting fellow associates and providing exceptional customer service for customers. ● Operated the cash register, accepting cash, credit, or other forms of payment such as EBT and SNAP. ● Organized and straightened merchandise on shelves. ● Picked and processed orders for customer pick-up, drive-up, and shipping. ● Participated in sales functions for events such as Thanksgiving, Christmas, New Years, and Valentine’s Day. ● Supported the store environment by assisting fellow associates and providing exceptional customer service for customers. ● Operated the cash register, accepting cash, credit, or other forms of payment such as EBT and SNAP. ● Organized and straightened merchandise on shelves. ● Picked and processed orders for customer pick-up, drive-up, and shipping. ● Participated in sales functions for events such as Thanksgiving, Christmas, New Years, and Valentine’s Day.



Miami Dade College

• United States
• Higher Education
• 700 & Above Employee

• Student Assistant

  • Apr 2019 - Mar 2020

  ● Answered calls from students and scheduling appointments for them and their advisors. ● Coordinated with other departments within MDC to identify the resources available for inquiring students. ● Transferred mail, documents, and calls for the advisors and chairman. ● Kept the front office and Resource Center organized. ● Helped students with the software and office equipment provided in the Resource Center when necessary. ● Answered calls from students and scheduling appointments for them and their advisors. ● Coordinated with other departments within MDC to identify the resources available for inquiring students. ● Transferred mail, documents, and calls for the advisors and chairman. ● Kept the front office and Resource Center organized. ● Helped students with the software and office equipment provided in the Resource Center when necessary.