Evelyn Mateo Robayo
Bilingual Customer Service Representative at Breville | Sage- Claim this Profile
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Español Native or bilingual proficiency
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Inglés Full professional proficiency
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Francés Elementary proficiency
Topline Score
Bio
Nancy Heredia Almeida
It was a great experience working with Evelyn during our journey as green coffee traders. She is definitely an exceptional professional that works with passion, dedication and leadership. Fast execution and accuracy in reporting, high sense of responsability and work ethic, strong analytical skills, excellent communication, fantastic team member are just few qualities I can mention about her. I am sure Evelyn will excel at any professional adventure she embarks on.
Luis Alfredo Robles
Evelyn was a great professional to work with. We worked together in the coffee industry and she helped me to clearly understand how it behaves in the commodity markets. I was particularly impressed by Evelyn’s ability to handle multiple projects. She is very organized, transparent and responsible. Always willing to go the extra mile to help when is needed; I would definitely work with Evelyn again. I’m sure she will be an excellent addition to any team she joins!
Nancy Heredia Almeida
It was a great experience working with Evelyn during our journey as green coffee traders. She is definitely an exceptional professional that works with passion, dedication and leadership. Fast execution and accuracy in reporting, high sense of responsability and work ethic, strong analytical skills, excellent communication, fantastic team member are just few qualities I can mention about her. I am sure Evelyn will excel at any professional adventure she embarks on.
Luis Alfredo Robles
Evelyn was a great professional to work with. We worked together in the coffee industry and she helped me to clearly understand how it behaves in the commodity markets. I was particularly impressed by Evelyn’s ability to handle multiple projects. She is very organized, transparent and responsible. Always willing to go the extra mile to help when is needed; I would definitely work with Evelyn again. I’m sure she will be an excellent addition to any team she joins!
Nancy Heredia Almeida
It was a great experience working with Evelyn during our journey as green coffee traders. She is definitely an exceptional professional that works with passion, dedication and leadership. Fast execution and accuracy in reporting, high sense of responsability and work ethic, strong analytical skills, excellent communication, fantastic team member are just few qualities I can mention about her. I am sure Evelyn will excel at any professional adventure she embarks on.
Luis Alfredo Robles
Evelyn was a great professional to work with. We worked together in the coffee industry and she helped me to clearly understand how it behaves in the commodity markets. I was particularly impressed by Evelyn’s ability to handle multiple projects. She is very organized, transparent and responsible. Always willing to go the extra mile to help when is needed; I would definitely work with Evelyn again. I’m sure she will be an excellent addition to any team she joins!
Nancy Heredia Almeida
It was a great experience working with Evelyn during our journey as green coffee traders. She is definitely an exceptional professional that works with passion, dedication and leadership. Fast execution and accuracy in reporting, high sense of responsability and work ethic, strong analytical skills, excellent communication, fantastic team member are just few qualities I can mention about her. I am sure Evelyn will excel at any professional adventure she embarks on.
Luis Alfredo Robles
Evelyn was a great professional to work with. We worked together in the coffee industry and she helped me to clearly understand how it behaves in the commodity markets. I was particularly impressed by Evelyn’s ability to handle multiple projects. She is very organized, transparent and responsible. Always willing to go the extra mile to help when is needed; I would definitely work with Evelyn again. I’m sure she will be an excellent addition to any team she joins!
Credentials
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Foundations of Project Management
CourseraAug, 2022- Sep, 2024 -
Lean Six Sigma Foundations
Linkedin LearningMar, 2022- Sep, 2024
Experience
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Breville | Sage
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Australia
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Manufacturing
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500 - 600 Employee
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Bilingual Customer Service Representative
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Dec 2022 - Present
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Lakeshore Learning Materials
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United States
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Retail
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700 & Above Employee
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Customer Service Representative
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Oct 2022 - Nov 2022
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Crate and Barrel
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United States
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Retail
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700 & Above Employee
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Customer Experience Specialist
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Oct 2021 - Nov 2022
Upselling, customer service Upselling, customer service
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Peanut
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United Kingdom
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Movies, Videos, and Sound
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1 - 100 Employee
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Brand Ambassador
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Mar 2019 - Sep 2020
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The Mom Project
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United States
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Staffing and Recruiting
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400 - 500 Employee
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The Mom Project Career Pause
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Jul 2017 - Feb 2019
Life evolves. This section denotes an extended step away from the paid workforce to significantly contribute to one's familv Life evolves. This section denotes an extended step away from the paid workforce to significantly contribute to one's familv
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DP World
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United Arab Emirates
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Transportation, Logistics, Supply Chain and Storage
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700 & Above Employee
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Executive Assistant
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Jan 2017 - Jun 2017
Scheduling and preparing for meetings Managing executive's calendar Coordinating travel Managing other administrative staff Creating PowerPoint presentations Responding to emails and phone calls Presenting information in company meetings Expense reporting Overseeing events planned Special Projects, as needed Scheduling and preparing for meetings Managing executive's calendar Coordinating travel Managing other administrative staff Creating PowerPoint presentations Responding to emails and phone calls Presenting information in company meetings Expense reporting Overseeing events planned Special Projects, as needed
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ROBUSTEC S.A.
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Food and Beverage Services
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Green Coffee Trader
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Oct 2014 - Jan 2017
Handle negotiations with brokers to lock in cost-efficient and time-effective freight (local & exports) Coordinate the export Ecuadorian Premium washed Robusta coffee beans: from domestic movement of cargo to management and distribution of related documents and information. Control commercial documentation required for export or import declaration and other regulatory agencies or requirements. Project monthly sales and income for Finance Department. Monitor annual & monthly farm budgets and prepared weekly status reports. Show less
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Compañia de Elaborados de Café ELCAFÉ C.A.
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Ecuador
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Food & Beverages
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100 - 200 Employee
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Green Coffee Trader
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Aug 2010 - Sep 2014
Develop a coffee intelligence and analytics network around the global coffee trading market. Conduct Quality Assurance and Quality Control (QA/QC) by cupping coffee samples. Fix Green Coffee contracts. Reconcile US investment accounts. Fostered business relationship with suppliers. Work closely with the local and international logistics and operations team to ensure timely and accurate logistics of imported coffee beans. Project Suppliers' payments for Imp. & Exp. Department and Finance Department. Monitor green coffee differentials (Arabica & Robusta coffee beans). Show less
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Nettel Corp
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Ecuador
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Translation and Localization
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1 - 100 Employee
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Supply Chain Specialist
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Oct 2008 - Aug 2010
Ensure efficient supply chain performance from order of security seal for import/export containers to customer service and collection of payments. Ensure efficient supply chain performance from order of security seal for import/export containers to customer service and collection of payments.
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Education
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Universidad Particular de Especialides 'Espíritu Santo'
Bachelor of Science (BS), International Business -
E-Commerce day 2013 (Ecuador)
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Fundación ASES / Cía de Elaborados de café ELCAFE C.A.
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Universidad Particular de Especialides 'Espíritu Santo'
Talleres
Community
