Experience

Culture Shift

• United Kingdom
• Information Technology & Services
• 1 - 100 Employee

• Business Development Manager

  • Oct 2022 - Present

  Our software is being used by over 1.8 Million People. We help over 90 of our partners make their workplace or place of education safe, happy, and supportive for everyone with our reporting, support, case management, and analytics on one platform. LISTEN: Know when unacceptable behaviour has taken place in your organisation by giving people a simple and secure way to speak out confidentially, with the option for anonymity. SUPPORT: Give people the support they need when they need it by signposting them to relevant articles, tracking case outcomes, and providing direct support to those who give their name. ANALYSE: Gain actionable insights, learn more about your culture and identify patterns of behaviour through real-time reporting contained in a customisable dashboard. ACTIVATE: Activate positive and lasting cultural change by implementing proactive and preventative measures, targeted campaigns and training initiatives – all informed by the data you collect.



Medallia

• United States
• Software Development
• 700 & Above Employee

• Enterprise Sales Director

  • Feb 2022 - Oct 2022

• Commercial Account Executive

  • Jan 2020 - Feb 2022

  Medallia is the pioneer and market leader in Experience Management. Medallia’s award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, both employees and citizens. Medallia captures experience signals created on daily journeys in person, digital, and IoT interactions and applies proprietary AI technology to reveal personalised and predictive insights that can drive action with tremendous business results. Using Medallia Experience Cloud, customers can reduce churn, turn detractors into promoters and buyers, and create in-the-moment cross-sell and up-sell opportunities, providing clear and potent returns on investment.



Crowdicity, a Medallia Company

• United Kingdom
• Internet Publishing
• 1 - 100 Employee

• Sales Development Representative

  • Sep 2019 - Jan 2020

  Crowdicity is a cloud-based platform making it easy to harness ideas and insights from your employees, partners, customers or anyone whose experience can help your organisation do things better. See more at: www.crowdicity.com Crowdicity is a cloud-based platform making it easy to harness ideas and insights from your employees, partners, customers or anyone whose experience can help your organisation do things better. See more at: www.crowdicity.com



SAP

• Germany
• Software Development
• 700 & Above Employee

• HANA Enterprise Cloud & SAP Ariba Sales Associate | SAP Ariba Field Marketing & CVO Events Intern

  • Jul 2017 - Aug 2018

  Industry placement year Roles and responsibilities: • Preparation of content for Sales Directors including forecasts, business reviews and ad-hoc sales analysis. • Creation and maintenance of various reports used by the HANA Enterprise Cloud and SAP Ariba teams, that automatically track any pipeline movement, giving greater visibility into their pipelines. • Support both sales teams by providing accurate pipeline analysis and maintenance through analysing CRM, ADRM, C4C and BOBJ systems. • Deliver analysis used for creation of Deep Dive presentations and Quarterly Business Reviews. • Support the UKI and N/EMEA head of SAP Ariba, and UKI head of HEC, with preparation and running of weekly forecast calls with Account Executives and Sales Managers/Directors. • General support of all sales processes. • Interact with other various business functions within SAP. I also took part in the 70/30% split scheme offered by SAP, spending 30% of my time in another area of the business. I chose to do this in the SAP Ariba Field Marketing team, also working in Customer Marketing, with the N/EMEA SAP Ariba Customer Value Organisation. Responsibilities: • Helping to manage all Customer Engagement post sales, by supporting the SAP Ariba N/EMEA CVO team. • Leading the Social Media platform for UKI SAP Ariba • Assisting with the organisation of Customer events, such as SAP Ariba Live. • Leading the organisation of a Chief Procurement Officer breakfast (this event successfully generated 5 leads for the SAP Ariba sales team) • Working daily with the CVO team to plan, organise and lead Customer Success Days, Customer User Groups and webinars. • Filling in as the interim position for the N/EMEA Customer Marketing role, until a permanent replacement was found.