Experience

YEN.com.gh

• Ghana
• Online Audio and Video Media
• 1 - 100 Employee

• Administrative Assistant/ Editorial Intern

  • May 2023 - Present

  Managing the front desk (answering phones and receiving visitors); • Scheduling appointments and maintaining calendars; • Scheduling and coordinating staff and other meetings; • Preparing communications, such as memos, emails, invoices, reports, and other correspondence; • Responding to incoming advertising requests; • Writing and editing documents from letters to reports and instructional documents; • Creating and maintaining filing systems, both electronic and physical; • Assisting with budget activities; • Preparing confidential documents and reports; • Maintaining meeting minutes; • Maintaining complete stock of all office supplies and accuracy of inventory; • Connecting with vendors to carry out fixes and improvements. • Assisting the SMM team prepare and publish posts • Writing and publishing articles on YEN.COM.GH website. Show less



Vien Health

• Ghana
• Wellness and Fitness Services
• 1 - 100 Employee

• B2B Sales

  • Oct 2022 - Jan 2023

  • Maintaining knowledge of competitor's pricing and products to be able to be ahead of competitors. • Meeting Sales weekly, monthly, quarterly and annual targets efficiently. ⚫ Calling Clients to follow up on leads or to answer questions about products or services. • Participating in meetings with Management, Clients or other Staff meetings to discuss Sales goals or Marketing strategies. • Arranging for display of company products at trade shows, conventions or other events. •Providing customers with information about products or services via email, phone or in person. ⚫ Organizing and maintaining records of clients accounts, making daily payments and processing refunds when necessary. • Submitting weekly Sales report to Team Lead. • Communicating with prospective Clients or Companies to arrange appointments for sales presentations. • Developing new business opportunities through networking and relationship building new Clients. • Selling products or services to prospective Clients. • Any other duties assigned to you by the Sales Team Lead. Show less



Promasidor

• Nigeria
• Food & Beverages
• 700 & Above Employee

• Sales And Marketing Specialist

  • Jan 2021 - Nov 2021

  Increasing brand awareness and delivering consistent leads and sales through specialism marketing campaigns. Maintaining up-to-date knowledge of products and services, including competitor offerings resolution. Providing friendly and professional customer service including after-sales care and complaint Consistently hitting sales and revenue targets. Increasing brand awareness and delivering consistent leads and sales through specialism marketing campaigns. Maintaining up-to-date knowledge of products and services, including competitor offerings resolution. Providing friendly and professional customer service including after-sales care and complaint Consistently hitting sales and revenue targets.



Shell

• Oil and Gas
• 1 - 100 Employee

• Customer Service Representative

  • Aug 2020 - Jan 2021

  Working within the customer service team, ensuring that all customers receive an excellent level of customer care at all times. Meeting and greeting customers, ensuring they feel welcome and comfortable. Keeping store clean, tidy and presentable for customers. Processing transactions for orders via cash credit card. Acting as the face of the company and upholding a positive brand image at all times Working within the customer service team, ensuring that all customers receive an excellent level of customer care at all times. Meeting and greeting customers, ensuring they feel welcome and comfortable. Keeping store clean, tidy and presentable for customers. Processing transactions for orders via cash credit card. Acting as the face of the company and upholding a positive brand image at all times



Melcom Group of Companies

• Ghana
• Retail
• 400 - 500 Employee

• Sales Assistant

  • May 2019 - Aug 2020

  Providing product/service demonstrations to customers, highlighting suitable benefits. Explaining features and benefits of products and services to customers, answering quenes Assisting customers with productiservices upgrades, renewals and downgrades. Retaining unhappy customers by listening to their issues and providing solutions to solve them. Working towards challenging service/sales targets. Making all customers aware of new offers and promotions. Providing product/service demonstrations to customers, highlighting suitable benefits. Explaining features and benefits of products and services to customers, answering quenes Assisting customers with productiservices upgrades, renewals and downgrades. Retaining unhappy customers by listening to their issues and providing solutions to solve them. Working towards challenging service/sales targets. Making all customers aware of new offers and promotions.