Experience

Controlled Environments Company (CEC)
• Ireland
• Manufacturing
• 1 - 100 Employee
• Strategic Sourcing Specialist

  • Oct 2021 - Present


SAP

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Commercial Operations Specialist

  • Jun 2020 - Oct 2021

• Digital Customer Success Manager

  • May 2018 - Jun 2020

  - Drive adoption of the low touch / no touch digital processes internally and externally- Create/deliver knowledge transfer sessions to promote digital sales channels- Support customers on their digital transformation journey and enhance CX- Nurture the customer's adoption of the digital channel - promote "Run Simple"- Assist customers through all phases of "Discover, Try and Buy"- Enhance the Trial experience through hands-on & pro-active customer support- Cross team collaboration to drive efficient monetization & growth of the direct sales channel- Manage and escalate feedback to key stakeholders- Champion & promote the Intelligent Enterprise Show less



Production Equipment Europe

• Ireland
• Business Supplies & Equipment
• 1 - 100 Employee

• Key Account Sales Team Lead

  • Mar 2015 - May 2018

  Team Leader overseeing account management for a multinational technology client in a procurement / sourcing / sales / customer service capacity. • Sourcing / Quoting / Procurement of goods & services for the client. • Front line cross functional client support across EMEA / USA spectrum • Building relationships with internal & external stakeholders • Sustaining quick response levels to both routine & unpredictable demands • Ensuring strict deadlines are met on client projects & other various tasks • Inventory management & reporting. • Monitoring company adherence to strict customer SLA’s • Order processing / Management / Domestic & International shipping • Monitoring of company adherence to strict client EHS protocols. • Client support & cross functional negotiation on new process implementations • Effective execution of internal company targets • Maintaining internal & external operational efficiencies. Show less