Experience

Atento Guatemala
• Guatemala
• Telecommunications
• 1 - 100 Employee
• Customer Service Representative

  • Oct 2020 - Present

Academia Europea Guatemala
• Higher Education
• 1 - 100 Employee
• English Teacher

  • Jun 2017 - Mar 2020


Allied Global Contact Center & BPO

• Skill's Development Manager

  • Oct 2013 - Sep 2016

  To determine in our center each skill's needs by developing knowledge quizzes to measure our staff's knowledge and areas of opportunity. To design training plans for our staff members whenever they're promoted, moved from one skill to another, coming back from vacation, any type of activity that might keep them away from any update about the skill they're currently handling.

• Training Manager

  • Jan 2013 - Sep 2013

  Coordinating Honduras Training Department, programming and forecasting new hire and specialty training, so as manage the training metrics to provided high quality of service and increase our clients experience.

• NH Trainer

  • Mar 2010 - Jan 2013

  NH Trainer being in charge of giving knowledge about our client's products so as teaching NH how to manage their tools in the best way possible to get high quality results.