Experience

The Spencer Hotel

• Ireland
• Hospitality
• 1 - 100 Employee

• Front Office Supervisor

  • Dec 2021 - Present

  Supervising and delivering front office operationssmoothly and efficiently, respond to all guest requests, concerns or issues and ensure an optimal level ofservice and hospitality Other tasksin charge such asroom assignment, cash balance and training new staff Supervising and delivering front office operationssmoothly and efficiently, respond to all guest requests, concerns or issues and ensure an optimal level ofservice and hospitality Other tasksin charge such asroom assignment, cash balance and training new staff



Konecta Argentina

• Argentina
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Quality Assurance Specialist

  • Dec 2018 - Mar 2021

  As an analyst, my main actity was to manage the auditing of stored phone calls held betweencustomer care reps and customers to assess both; the hard skills and the soft skills. The applicability of processes, information given to the client and resolution of the problem. Active listening, expression and satisfaction.I organized training programs for service calibration and team building events, with representatives and supervisors. And also create the action plans for the sector.

• Staff Trainer

  • Dec 2013 - Nov 2018

  As a staff trainer my principal duties were to act as an exchange agent to facilitate learning of the technologies, products and processes of the company. As well, as mentoring future representatives to develop the soft skills required for the position.

• Front line customer service representative

  • May 2012 - Nov 2013

  As a call-centre customer care representative I provided assistance, replied to requests,solved service problems of the network and setting of devices. As well as attending tobilling conflicts and terms and conditions compliance.



Rosario Imagen y Eventos RIE

• Rosario, Santa Fe, Argentina

• Setting and Wedding Planning

  • Aug 2016 - Mar 2020

  My duties involved activities such as interviewing potential clients, customer engagement, theme and concept consulting and development. Negotiating vendor contracts, making payments as required and monitoring all wedding-day activities, as a maitre, to ensure that everything run smoothly My duties involved activities such as interviewing potential clients, customer engagement, theme and concept consulting and development. Negotiating vendor contracts, making payments as required and monitoring all wedding-day activities, as a maitre, to ensure that everything run smoothly



Hotel Pricea Yaiza Suite Hotel Resort

• Lanzarote, Islas Canarias, España

• Assistant Director for the Accommodation Area

  • Dec 2011 - Mar 2012

  As an assistant, I supervised activities in the Front desk, Public Relations and Housekeeping areas. These included performing tasks as a receptionist, attending the opening of breakfast areas and welcome guests. And in the Housekeeping area, I organized surprise supervisions where the cleaning process of the rooms was reviewed with the employee As an assistant, I supervised activities in the Front desk, Public Relations and Housekeeping areas. These included performing tasks as a receptionist, attending the opening of breakfast areas and welcome guests. And in the Housekeeping area, I organized surprise supervisions where the cleaning process of the rooms was reviewed with the employee



Hosteria - Lodge Cauquenes de Nimez

• Argentina
• Hospitality

• Front Desk Receptionist

  • Feb 2011 - Apr 2011

  As a receptionist my principal duties were to do the room assigment, check in / out process, advise and hiring of city tours. On occasion, I collaborated in breakfast and dinner service. As a receptionist my principal duties were to do the room assigment, check in / out process, advise and hiring of city tours. On occasion, I collaborated in breakfast and dinner service.