Executive Enterprise Coach

• Jul 2019 - Present

Principal Owner

• Jan 2019 - Present

Adaptive design advisor. Helping organizations thrive in VUCA world. Adaptive design advisor. Helping organizations thrive in VUCA world.

Organizational Excellence Director

• Sep 2020 - Mar 2023

System Vice President of Performance Management

• Sep 2015 - Nov 2018

• Established first system-wide Patient Safety knowledge sharing community. • Identified over $300M in improvement opportunities and realized over $50M in quick wins. Findings triggered creation of Franciscan Transformation Team. • Tactically engineered new operating model aligned with the system’s strategic and financial objectives of $200M bottom line impact. Performed Change Readiness Assessment. • Developed Balanced Scorecards for all areas of operations to ensure accountability… Show more • Established first system-wide Patient Safety knowledge sharing community. • Identified over $300M in improvement opportunities and realized over $50M in quick wins. Findings triggered creation of Franciscan Transformation Team. • Tactically engineered new operating model aligned with the system’s strategic and financial objectives of $200M bottom line impact. Performed Change Readiness Assessment. • Developed Balanced Scorecards for all areas of operations to ensure accountability and alignment of incentives. Established performance benchmarks. • Executed the transformation portfolio for Physician Enterprise, ensuring unseen before physician buy-in. Architected Service Line 2.0 strategy for ambulatory care. Developed strategy to address physician burnout and eliminate access issues. Leveraged consumer data and physician relationships to reduce controllable outmigration by $15M. • Served as Chief Finance Officer for the Information Services Division of Franciscan Alliance.

Chief Financial Officer

• Aug 2015 - Apr 2018

System Executive Operations

• Sep 2011 - Sep 2015

• Recruited and developed the System’s Performance Excellence Portfolio Management Office team of Project Managers, Lean/Six Sigma experts and Data Scientists/Statisticians. • Slashed $150M of operating expenses by aligning shared services; improving productivity; and optimizing clinical throughput, and span of control. Designed and implemented post-acute care strategy and system imaging strategy. • Teamed up with Physicians to promote Safety and Quality improvement efforts under the… Show more • Recruited and developed the System’s Performance Excellence Portfolio Management Office team of Project Managers, Lean/Six Sigma experts and Data Scientists/Statisticians. • Slashed $150M of operating expenses by aligning shared services; improving productivity; and optimizing clinical throughput, and span of control. Designed and implemented post-acute care strategy and system imaging strategy. • Teamed up with Physicians to promote Safety and Quality improvement efforts under the umbrella of ParentershipForPatients. Improved quality, safety and satisfaction resulted in over $22M of bottom line impact. • Managed $4M in Hospital Engagement Network grants (all 11 core areas), and contracts for Leading Edge Advance Practice Topics. Worked alongside Dr. Michael Leonard, Culture of Safety world expert, to develop and institutionalize Culture of Safety. • Performed a comprehensive risk assessment for transition to the new ERP platform resulting in a delay of go-live to allow for critical fixes and ensure continuity of operations.

System Director - Operations Support

• May 2008 - Sep 2011

• Led Integrated Program Management Office for financial performance improvement at 105 hospitals and established first system-wide knowledge exchange community promoting standardization, resulting in over $330M of bottom line improvement. Developed systems to identify organizational pain points crippling innovation. • Served as a program director for narrow network development and plan redesign for 113,000 associates and their dependents with annual savings of $54M. • Governed Operations… Show more • Led Integrated Program Management Office for financial performance improvement at 105 hospitals and established first system-wide knowledge exchange community promoting standardization, resulting in over $330M of bottom line improvement. Developed systems to identify organizational pain points crippling innovation. • Served as a program director for narrow network development and plan redesign for 113,000 associates and their dependents with annual savings of $54M. • Governed Operations Optimization Dashboard to ensure accuracy of Key Performance Indicators, and adherence to measures’ definitions and reporting standards. Operations Scorecard was used by senior leaders across Ascension as a business intelligence and decision support tool.

Senior Financial Analyst Project Manager

• Nov 2005 - May 2008

Responsible for implementation of the electronic medical records systems and oversight of $500M operating budget and $100M capital budget.

Consultant

• 2005 - 2005

Audit Associate

• 2002 - 2003