Markering Manager

• Sep 2022 - Present

Junior SEO Specialist

• Mar 2022 - Aug 2022

• Analysis of internal and external SEO of the company's websites, preparation of monthly reports, and submission of proposals for the improvement of positions • Search for and implementation of opportunities for external SEO improvement in ten European markets • Development and implementation of an SEO strategy to improve the position of the company's websites in the Google search engine with managed tools • Keyword auditing, tracking, and analysis of available positions, development, and implementation of a continuous improvement strategy • Analysis of the competitive environment, preparation of periodic reports on competitors' activities, and presentation to management • Cooperation with copywriters, translators, and other third party representatives • Following the latest SEO trends and applying good practices in the workplace. Show less

SEO/Digital Marketing Specialist Assistant

• Dec 2021 - Jul 2022

• Content optimization, creation of internal links, meta titles, and descriptions • Website auditing using ScreamFrog and Seopowersuite WebSite Auditor • Creating infographics using Canva • Keyword research, analysis, tracking of available keyword positions, analysis of competitors. Other tools used: Ahrefs, Google Analytics, SemRush, WooCommerce, RankMath The content management system used: WordPress • Content optimization, creation of internal links, meta titles, and descriptions • Website auditing using ScreamFrog and Seopowersuite WebSite Auditor • Creating infographics using Canva • Keyword research, analysis, tracking of available keyword positions, analysis of competitors. Other tools used: Ahrefs, Google Analytics, SemRush, WooCommerce, RankMath The content management system used: WordPress

Customer Service Specialist

• Sep 2018 - Aug 2021

• Utilized extensive knowledge in the industry to uncover customer's needs, deliver top-quality service, and respond to all client inquiries, requests, and concerns in a timely and professional manner. • Delivered sustainable improvements to overall customer service levels, satisfaction, and retention by demonstrating a commitment to clients while handling potential incidents and complaints reduction. • Championed the complete spectrum of product knowledge in the industry to better educate customers on "Creme de la Creme" products and services, thus developing profitable relationships with current and prospective customers. • Engaged in continuous improvement programs, including company training related to brand and product specification, customer service enhancing courses, and sales abilities improving. • Blended sturdy attention to detail skills with administrative abilities to take advantage of POS Systems and cash registers to process sales accurately. Show less

Administrator

• Apr 2018 - Aug 2018

• Used discretion and tact when dealt with guest inquiries, problems, or complaints efficiently and professionally without detriment to the hotel or its reputation. • Collaborated with the hotel team members to establish and implement services that met and exceeded guest expectations, mentoring them in providing excellent customer service and focus on client retention. • Served as an example in punctuality, appearance, courtesy, attitude, and guest relations, ensuring a smooth and efficient running of the hotel operations, directly contributing to the brand awareness of our organization. • Monitored guest service personnel frequently, ensuring that at all times, maximum guest satisfaction is being achieved through guest recognition and prompt cordial attention. • Planned hotel’s occupancy, including filling and planning the reservation system, room occupancy distribution, and other administrative tasks to ensure quality standards of the accommodation services. Show less