Experience

W Series
• United Kingdom
• Spectator Sports
• 1 - 100 Employee
• Driver & Operations Coordinator

  • Aug 2021 - Present


IMG

• United States
• Information Technology & Services
• 1 - 100 Employee

• Event Operations Coordinator, BSI Speedway

  • Apr 2019 - Aug 2021

  • Managing the operational requirements of 22 Speedway World Championship events across 14 different venues worldwide, including all pre-event preparation as well as on-site execution. • Key point of contact for Promoters/Venue Managers and rider liaison. • Designing and ordering event collateral such as branding, team clothing, race jackets, trophies etc. and coordinating the delivery of all items throughout the series. • Managing onsite event operations including promoter management, crew catering and briefing security. • Coordinating the opening and closing ceremonies for live TV which involves organising and directing the riders, DJ, Announcer, Big Screen Operator, any entertainment and VIPs giving speeches and trophies. • Booking all travel and accommodation for over 80 people including staff, riders, officials, sponsors, and contractors and organising visas where required. • Collating all Health and Safety documentation from Promoters and other external parties, ensuring the safe working, coordination, and cooperation of those working at the event. • Assisting in managing operations and sponsorship budgets, liaising closely with the Operations Director and Finance Manager, and negotiating with suppliers where necessary to ensure all supplies are ordered within budget allowances. • Designing, managing, and implementing the comprehensive accreditation and ticketing system across the series, including developing the online system and controlling all accreditation onsite. • Creating and updating all event documentation, including the series work manual, postponement manual, running orders, security briefing notes and accreditation access signage. Show less



Metro Bank

• Financial Services
• 1 - 100 Employee

• Customer Service Representative

  • Oct 2018 - Apr 2019

  - Opening personal accounts for customers whilst also providing savings, loan and credit card services. - Providing unparalleled levels of service and convenience when dealing with complex customer enquiries whilst balancing the ability to build relationships with the clients. - Development of flexibility and multi-tasking abilities given the fast paced, dynamic nature of the stores, whilst retaining a strong eye for detail within the banking environment. - As a Customer Service Representative, I am heavily involved in resolving customer complaints and supporting both business and personal banking customer queries Metro Bank is Britain’s first new High Street bank in over 100 years, focused on providing amazing service and convenience to customers. It is a full service, fully authorised bank, offering retail and commercial banking services to customers, direct and through brokers. The bank is based in London and the South East and plans to have 200 stores by 2020. Metro Bank is a community bank, with each store run by a local bank manager. It strongly believes in its motto of ‘Local Bankers Making Local Loans’, and works closely with SMEs to understand their needs. The bank takes a common sense, business-like approach to all customers, making lending decisions on an individual basis and providing business customers with a personal relationship manager, innovative banking products and amazing technology. Our model is simple: We take deposits, lend money, provide a full range of banking services and channels, and offer amazing service to our customers. For more information please go to www.metrobankonline.co.uk Show less



Wimbledon - The All England Lawn Tennis Club (Championships) Limited

• Assistant BallBoy/Girl Supervisor

  • Jun 2016 - Jul 2018

  - Involved in the continuous management and assessment of all the ballboys and ballgirls at Wimbledon during the 2 week Championship period across a variety of settings. - Developed multi-tasking and managerial abilities by being the first point of contact for the ballkids and resolving unexpected situations such as on-court medical emergencies. - Demonstrating effective and flexible communication with other team members, as well the ballkids themselves, within situations requiring diplomacy whilst maintaining the highest standards of professionalism. Show less



Lawn Tennis Association

• United Kingdom
• Spectator Sports
• 1 - 100 Employee

• AEGON Steward (Queen's Tennis Championships)

  • Jun 2017 - Jun 2018

  - Demanding, yet rewarding, hospitality experience being responsible for the safety and enjoyment of all visitors and spectators. - First point of contact for all, providing information and general assistance to spectators and VIPs in a friendly and professional manner. - Developed my time-management skills as a member of the Response Team having to deal with unexpected and emergency situations daily, constantly adapting and changing various priorities at short notice. - Communicated in a clear and firm manner with visitors and staff alike, especially during the management of large crowd movement or when issues arose with problematic spectators. Show less



Wimbledon Guild

• United Kingdom
• Non-profit Organization Management
• 1 - 100 Employee

• Counselling Receptionist

  • Jun 2016 - Sep 2017

  - Provided excellent customer service, managing all incoming calls and emails whilst maintaining the utmost professionalism with all clients.- Provided a welcoming and sensitive environment for all clients and counsellors.- Professional interpersonal and communication skills developed within the sensitive nature of the department.- Managed and resolved issues flexibly, taking into consideration the highly delicate nature of the cases involved.

• Front of House Receptionist

  • Dec 2015 - Apr 2017

  - Managed and redirected all incoming telephone calls and mail.- Welcomed all clients and presented a professional and friendly first impression of the company.- Professionally communicated with and managed a variety of clients, including the elderly and mentally impaired.- Liaised with all departments, managed bookings and helped to resolve issues swiftly and competently.



University of Exeter

• United Kingdom
• Higher Education
• 700 & Above Employee

• Publicity Secretary (Tennis)

  • Aug 2016 - Jul 2017

  - Actively publicised the tennis club and its events across various social media platforms, including Facebook, Twitter, Instagram and Snapchat. - Incorporated my links with the student radio to plug upcoming fixtures and events on the sports shows, expanding the amount of students who would be exposed to the tennis club and developing my flexibility of communicating messages across a variety of platforms. - Developed my organisation and planning abilities within a highly dynamic tennis environment which required me to post information daily, keeping up to date with the men's and women's team scores and positions. Show less

• Wimbledon Ballgirl

  • Jun 2012 - Jul 2013

  - Ballgirled in the top teams for both years, including on Centre Court and Court 1. - Ballgirled the Men's Final in 2013 (highest possible achievement of a Ballgirl/Ballboy). - Ballgirled in the top teams for both years, including on Centre Court and Court 1. - Ballgirled the Men's Final in 2013 (highest possible achievement of a Ballgirl/Ballboy).



ATP Tour, Inc.

• United States
• Hospitals and Health Care

• Barclays Ballgirl

  • Nov 2010 - Nov 2010

  Ballgirled for the top 8 tennis players in the world at the ATP World Tour Finals, with the likes of Roger Federer, Rafael Nadal, Andy Murray and Novak Djokovic Ballgirled for the top 8 tennis players in the world at the ATP World Tour Finals, with the likes of Roger Federer, Rafael Nadal, Andy Murray and Novak Djokovic