Experience

Martin Bionics

• United States
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Patient Advocate

  • Nov 2022 - Present

  Greeting patients upon arriving at the clinic, Answering and returning phone calls in regard to handling patient care, Obtaining medical records and all other required documentation, Scheduling and ensuring creation of new patient charts as well as maintaining existing patient records in accordance with compliance policies, Review clinical documentation to ensure that patient charts are complete, Perform pre-delivery check and insurance authorizations, Manage Work In Progress "WIP" process, coordinate with designated Practitioner, Assist and screen calls for practitioners and communicate as deemed necessary, Coordinate efforts with Billing/AR team to ensure front office processes support timely and accurate claim submission, Working with the patients and insurance companies to ensure coverage, Manage patients visits by providing financial counseling for patients, handling payments, and scheduling appointments as needed Managing mail and document research tasks on an electronic health/medical record system, Coordinate communication between medical professionals, patients, family members and staff, Communicate any pertinent information to other team members pertaining to the patient care,Training staff as needed,Ensure the privacy and security of protected health information per HIPAA requirements


Hanger Clinic
• Hospitals and Health Care
• 700 & Above Employee
• Office Administrator

  • Feb 2019 - Nov 2022


Concentra

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Front Office Specialist I

  • Apr 2016 - Feb 2019

  • Greeting Patients, performed proper checking in procedures and minimized check in time, communicate wait times/delays with patients. • Multi-task by answering phones and ensuring employers received their requests while attending in-office patients. • Ensured patients are satisfied with their visit by providing a summary of their visit and answering any questions the patient had. • Prepared medical records for other offices/state designated doctors/WC coordinators case managers through requests received through fax/mail and returned records in a timely matter through fax, email or mail. • Prepared all the necessary state forms for workers comp and ensured they were completed by EOM. • Worked alongside specialist doctors on specific days by prepping charts, checking in/out patients, inputting ICD 10 codes in system and providing all necessary paperwork for work, WC insurance company, physical therapy, and any surgery details if requested by doctor. • Performed administrative duties which included preparing schedules for front office staff, daily deposits, creating ordering lists, and assigning staff duties.



JPMorgan Chase & Co.

• United States
• Financial Services
• 700 & Above Employee

• Specialist I

  • May 2015 - Apr 2016

  • Maintained adherence to schedule, quality, and customer satisfaction. • Ability to work independently and multi task in a fast paced and changing environment. • Efficiently developed customer rapport, problem solved, and responded to customers’ needs. • Handled computers and telephone software daily with ease. • Properly authenticated customers by following all policies and procedures • Maintained adherence to schedule, quality, and customer satisfaction. • Ability to work independently and multi task in a fast paced and changing environment. • Efficiently developed customer rapport, problem solved, and responded to customers’ needs. • Handled computers and telephone software daily with ease. • Properly authenticated customers by following all policies and procedures



Kaplan College

• Photography
• 1 - 100 Employee

• Student

  • Jul 2012 - Apr 2013

  Dental Assistant Degree, Kaplan Ambassador Dental Assistant Degree, Kaplan Ambassador



US Army

• United States
• Law Enforcement
• 1 - 100 Employee

• Financial Management Technician

  • 2008 - 2012

  Finance for Military personnel. Managed US and Foreign Currency. Organized, maintained and reviewed over 100 personnel records including pay related documents. Entered and retrieved personnel information using various automated information systems daily. Prepared organizational power points and maintained reports. Assisted assigned personnel and their families with pay and benefit issues. Worked closely with supervisors and independently to provide efficient, prompt, and accurate transactions on a daily basis.