Experience

Fort Pierce Utilities Authority

• United States
• Utilities
• 1 - 100 Employee

• Director of Shared Services

  • 2010 年 4 月 - - 目前

  Professionally led and continuously improved the reliability, cost-effectiveness, and efficiency of 65 person business operations support services and facilities, providing vision, streamlining processes/procedures, automating functions, replacing aging infrastructure and information technology, and developing the workforce; Managed shared support services’ costs and increased revenues to help maintain reasonable and affordable rates within a $32 million dollar budget; Planned and directed the design, implementation, operations, and maintenance of the shared services’ departments to include: Information Technology, Human Resources, Customer Service Solutions, Facilities, Warehouse, Centralized Fleet Services, dedicated broadband internet sales, and non-profit ecology education center; Directed the development training programs designed to enhance employees’ skills, knowledge and abilities• Spearheaded the development, implementation and integration of telecommunication systems, wired & wireless infrastructures for internal & external customers, builds/upgrades/enhancements to core business system and applications, redesign to customer bills, electronic insurance enrollment process and applicant tracking system, OMS, & enhanced virtual server environment.• Managed capital and O&M projects ranging in size from $50,000 to $500,000+. Projects were completed meeting\exceeding customer needs• Directed the management of 28,300 customer residential & commercial billings and account management • Spearheaded, negotiated, & managed employee insurance programs & agreements to ensure regulatory compliance & cost-efficiency, resulting in zero rate increases for six years, when market trend was 10% per year• Directed the management, maintenance, sustainable initiatives of an utilities-wide infrastructure worth approximately $66,611,000• Spearheaded the management of a utility-wide warehouse operation housing approximately $5,000,000 worth of utility & operations inventory

• Information Technology Services Manager

  • 2005 年 9 月 - 2010 年 4 月

  Excellently led and efficiently managed the planning, transformation, development of processes/procedures, needs assessments, initiatives, project management, procurement, contracts, and direct/indirect supervision for a 17 person business unit with an annual budget of $3.4 million; Established and maintained a working environment conducive to positive morale, individual style, quality, creativity, and teamwork; Provided strong ethical, professional, and service-oriented leadership and interpersonal skills• Spearheaded the priorities, work program, people and resource allocation within information technology, records management, and fiber optic/wireless communications services• Managed the enhancements and support of a state of the art Customer Information and Financial System (CIS/FIS)• Led a customer focused business unit providing programming, application, data, voice and communication services, user support, productivity tools, and timely responses to customers’ requests

• Network Manager

  • 2001 年 10 月 - 2005 年 9 月

  Successfully led and effectively managed the full range of planning, system design, recommendation, development, purchasing, implementation, and maintenance activities related to wired and wireless network/telephone data/voice network systems to include: network servers, wireless routers, hubs, switches, uninterruptable power supplies, telecommunication devices, management/inventory/troubleshooting solutions, enterprise backup systems, and phone voice switches and related software; Provided technical advice and support to users and management in the appropriate use of technology; Projects were completed within or below budget and meeting/exceeding expectations; Supervised an eight person Network group within the Information Technology Services’ business unit• Implemented technical advancements to include but not limited to: SQL RDBMS solution, automated backup process, terminal services, equipment standardization, Customer Information, Dynamics GP (Great Plains), and equipment cascade/replacement plan