Eve W.
Vice President, Business Analysis, UX & SWD PMO at USAN, Inc.- Claim this Profile
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English Native or bilingual proficiency
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Spanish Native or bilingual proficiency
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French Elementary proficiency
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Technology Full professional proficiency
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Bio
Experience
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USAN, Inc.
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United States
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Telecommunications
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100 - 200 Employee
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Vice President, Business Analysis, UX & SWD PMO
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Jan 2022 - Present
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Senior Director, Business Analysis
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Apr 2016 - Dec 2021
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Director, Business Analysis
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Jun 2005 - Apr 2016
Chiefly responsible for driving clients to discover, ideate and make choices about their customer engagement requirements and ROI goals. Then, craft those ideas into coherent software design and development protocols used by our engineering team to execute those solutions.My role includes technical and best practices adviser to our Fortune 100 clients for the following cloud-based inbound and outbound customer engagement verticals: Banking, Utilities, Healthcare, Financial Services, Telecommunications
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Director, Product Development
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May 1999 - Jun 2005
Led cross-functional teams, liaised with IT and clients on strategic product/project deployments, from the RFI through implementation phases. Identified and nurtured product development opportunities for added client ROI and company profitability.
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USAN, Inc.
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United States
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Telecommunications
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100 - 200 Employee
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Senior Product Manager
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Apr 1997 - May 1999
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Project Manager
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Jun 1996 - Apr 1997
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Education
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1987 - 1990
The University of Texas at Austin
Journalism -
1990 - 1991
The University of Texas at Pan American
Bachelor's degree, Communication and Media Studies
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