Experience

WheelPower - British Wheelchair Sport

• Non-profit Organizations
• 1 - 100 Employee

• Events & Community Fundraiser

  • Jan 2023 - Present



The Fox Inn

• Oxfordshire, England, United Kingdom

• Restaurant Manager

  • Oct 2020 - Jan 2023

  • Managing business operations day to day • Ensuring a high level of customer service from myself and all other staff member • Responding to all customers queries promptly and effectively • Liaise with external steak holders regarding building management, stock control and health and safety • Resource organisation including staff management, weekly rota and training • Planning and managing onsite events e.g. annual beer festival, live music evenings, monthly quiz night • Working closely with the owner on improvements to the building, staff training, menu options, product sales and marketing • Heading up staff training • Running social media accounts • Working with and setting monthly budgets and targets • Money handling on a day to day including the final cash up Show less



The Grandison Country Pub & Dining

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Restaurant Manager

  • Jul 2020 - Sep 2020

  Creating dining experiences in a cosy village pub as the country moves back into a new way of living and socialising. Managing daily opening and closing procedures whilst upholding an exceptional level of service and customer satisfaction and ensuring all government guidelines are followed to allow for safe dining and living. Creating dining experiences in a cosy village pub as the country moves back into a new way of living and socialising. Managing daily opening and closing procedures whilst upholding an exceptional level of service and customer satisfaction and ensuring all government guidelines are followed to allow for safe dining and living.



IQPC Exchange UK

• United Kingdom
• Events Services
• 1 - 100 Employee

• Operations Assistant

  • Jan 2019 - Mar 2020

  • Heading the operations of the Digital Workplace Exchange, Berlin and Customer Experience Travel & Hospitality Exchange, London, managing budgets of up to £100k on each portfolio • Secured international venues, whilst constantly negotiating discounts to maximise sales revenue • Managing three different portfolios at any one time whilst communicating constantly with C level clients • Directing the onsite team to meet the expectations of all event attendees • Agile and versatile to deal with constant amendments throughout the campaigns and onsite • Continuously working closely with all departments to determine best possible outcomes for all attendees • Building websites and event apps using Events Air, a specialist event planner software Show less



InVenue Catering

• Oxfordshire/Hertfordshire

• Event Coordinator

  • Jun 2013 - Aug 2019

  • Coordinating food and beverage delivery between catering and external guests • Responsible for up to 500 attendees at individual events, whilst managing teams of over 10 staff • Conducting tasting sessions, working with client briefs and budgets to create vibrant and meaningful menus for their special occasion • Coordinating food and beverage delivery between catering and external guests • Responsible for up to 500 attendees at individual events, whilst managing teams of over 10 staff • Conducting tasting sessions, working with client briefs and budgets to create vibrant and meaningful menus for their special occasion



The Venue

• Bushey, Hertforshire

• Event Coordinator

  • Sep 2012 - Aug 2019

  • Managing events of up to 200 attendees and teams of 5 staff • Regularly conducting venue site visits, encouraging sales and enhancing customer experiences • Working with the team on business development , including venue architecture and updates, new menu options and package deals • Managing events of up to 200 attendees and teams of 5 staff • Regularly conducting venue site visits, encouraging sales and enhancing customer experiences • Working with the team on business development , including venue architecture and updates, new menu options and package deals



RESTAURANT BAR AND GRILL LIMITED

• United Kingdom
• Restaurants
• 1 - 100 Employee

• Restaurant Supervisor

  • Jun 2018 - Oct 2018

  • Overseeing the training of new and existing staff with the Head Waiter to maintain the highest standard of customer service• Encouraging sales throughout the team whilst monitoring weekly and daily targets• Setting targets and incentives for staff• Responsible for opening and closing the building, including money handling, managing up to 40 staff on shift• Managing customer complaints, ensuring strong communication is maintained throughout the team, alongside monthly auditing action plans Show less

• Front of House

  • Sep 2016 - Jun 2018

  Part time work whilst finishing my time at university. Keeping up to date with hospitality and events within Leeds and continuing to gain more experience in customer service, care and hospitality. Efficient and motivated front of house member, with self-drive and charisma. Always ensured all guests were comfortable and enjoyed their experience demonstrating a professional and approachable service. Controlled and managed table service proving strong communication skills with all staff members and guests. Demonstrated excellent menu knowledge through regular food and beverage training, certifying guest satisfaction and allergy safety. Show less



Shine [Leeds]

• Conference and Events Assistant

  • Dec 2015 - Aug 2016

  • Handling general enquiries, encouraging sales and creating bespoke packages• Meeting sales targets and creating marketing campaigns• Managing social media accounts• Creating a welcoming environment and acting as a point of contact for the venue• Collating and analysing client feedback monthly

• Customer Experience Lead

  • Aug 2015 - Nov 2015

  • Handling general enquiries, encouraging sales and creating bespoke packages• Meeting sales targets and creating marketing campaigns• Managing social media accounts• Creating a welcoming environment and acting as a point of contact for the venue• Collating and analysing client feedback monthly



Trio Bar and Grill

• Headingley, Leeds

• Front of House - Waitress

  • Feb 2015 - Aug 2015



The Fox Inn

• Souldern, Oxfordshire

• Assistant Manager

  • Feb 2014 - Jan 2015

  • Controlling business operations day to day • Account Management of external suppliers • Writing rotas for up to 10 staff • Planning and managing regular events e.g. annual beer festival, live music evenings, monthly quiz • Controlling business operations day to day • Account Management of external suppliers • Writing rotas for up to 10 staff • Planning and managing regular events e.g. annual beer festival, live music evenings, monthly quiz