Experience

Americansoftwareresources, Inc

• Head of Business Development

  • Feb 2021 - Present

• Operations Manager

  • Sep 2019 - Feb 2021


Deliver # 3
• United Kingdom
• E-Learning Providers
• 1 - 100 Employee
• Business Development Manager

  • Nov 2017 - Apr 2019

Sysminds IT Solutions P Ltd
• India
• Information Technology & Services
• 1 - 100 Employee
• Manager Operations

  • Dec 2016 - Nov 2017


Virtusol ITES

• Operations Manager

  • Jan 2012 - Aug 2014

   Experience in developing & implementing service standards & agreements with a profit perspective  Professional "Operations Manager" with wide intensive cross-functional experience in local/international operations. Possess multiple experiences, combining high public relations, communication, negotiation and leadership skills.  Proven track history in improving operations by increasing profitability/productivity through Training work shops, Mentoring, Motivating and Building teams for maximum performance.  Excellent leader with track record of success taking initiative to solve critical problems and to achieve strategic corporate goals and SLA’s.  Broad, up-to-date knowledge of industry trends coupled with expertise in all facets of value-based, solution-focused customer management.  Devised creative strategies and orchestrated the implementation of successful initiatives targeted towards enhancing customer satisfaction.  Proven experience of combining strong leadership skills, expert process knowledge, communication skills and multitasking capabilities to positively contribute to organizational growth.  Handling the entire operations of Brokerage Firm.  Operations of Out Door Media Works.  Operations of Sagevue Energy.  To assure that section performance goals as defined in the Operational/financial plans are successfully achieved.  Provides Status Reporting to the Client.  Plan, outline and implement an effective and efficient workload distribution encompassing all units in the team { Live Help, E-mail support,Customer Support}. Show less


Aegis Communications
• Malaysia
• Financial Services
• 1 - 100 Employee
• Team Leader

  • Jan 2004 - Mar 2009

Swift Response
• Canada
• Professional Training and Coaching
• 1 - 100 Employee
• Technical Support Specialist

  • Jul 2003 - Mar 2004