Eva Nunez

Customer Success Specialist at Gumroad
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Contact Information
us****@****om
(386) 825-5501
Location
Prague, Czechia, CZ
Languages
  • Czech -
  • English -
  • Spanish -
  • Portuguese -

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Bio

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Credentials

  • Duolingo Proficiency Exam in English: Expert in English - 96%
    Duolingo

Experience

  • Gumroad
    • United States
    • Consumer Services
    • 1 - 100 Employee
    • Customer Success Specialist
      • May 2021 - Present

      Supporting online Creators to sell directly to their audience.I work on the Customer Support team, we make sure our Creators are set up for success and their customers have the best possible user experience. I collaborate with Product and Engineering teams on scoping, design and communication of new releases - the launch of a new pricing structure, introduction of trials on membership and dynamic content editor to name a few.Working in a unique environment where all employees are part time & remote & incredibly diverse - just like our customers!

  • Flytographer
    • Canada
    • Photography
    • 1 - 100 Employee
    • European Customer Experience Specialist
      • Sep 2019 - May 2020

      Focused on European business and relationship building with European partners.

    • Customer Experience Specialist
      • Sep 2018 - May 2020

      Flytographer helps travellers capture the magic of travel!I ensured Flytorapher's customers get a five star customer service experience by coordinating with local photographers, travel planners and partners. I did this through direct communication but also our CRM design, optimization of UX design, product design and delivery.

  • mamacoffee
    • Czechia
    • Food and Beverage Services
    • 1 - 100 Employee
    • Bakery & Catering Business Manager
      • Jul 2016 - Feb 2018

      Increased profitability of the business within the first six months.Expanded the catering business and initiated new partnerships.Led a team of 8 people.

    • Project Manager – Pop up at Karlovy Vary Film Festival
      • Jun 2017 - Jul 2017

      Initiated a project to have a company Pop Up at the Karlovy Vary film festival - the biggest marketing event of the year. I was in charge of production, staffing, menu, logistic and leading a team of 30.

  • Molson Coors Beverage Company
    • United States
    • Food & Beverages
    • 700 & Above Employee
    • Procurement Specialist - Logistics
      • Sep 2014 - Jun 2016

  • Pivovary Staropramen s.r.o.
    • Czechia
    • Food & Beverages
    • 200 - 300 Employee
    • Management Trainee
      • Sep 2013 - Aug 2014

  • UCL
    • United Kingdom
    • Research Services
    • 700 & Above Employee
    • Marketing Assistant
      • Jan 2013 - Jun 2013

  • Naviga 4
    • Project Assistant
      • Jul 2012 - Sep 2012

  • Czech Embassy in Argentina
    • Economics Department Intern
      • Mar 2012 - Jun 2012

Education

  • Charles University
    Master's degree, Social Anthropology
    2019 - 2022
  • UCL
    Bachelor's degree, Latin American Studies
    2009 - 2013
  • University College London, U. of London
    Bachelor's degree, Latin American Studies
    2009 - 2013
  • Universidad de 'San Andrés'
    Business, Management, Marketing, and Related Support Services, top 10%
    2011 - 2012
  • Gymnazium Budejovicka
    Bi-lingual Czech - Spanish high school, AAAB
    2002 - 2009

Community

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