Experience

Molloy University

• United States
• Higher Education
• 700 & Above Employee

• Information Technology Support Specialist

  • Jun 2022 - Present

  ● Deployed over 100 workstations and devices including laptops, computers, printers, scanners, and Cisco IP Phones to classrooms, labs, and offices in 2 out of 3 of our company locations.to the main campus and off-site company locations.● Created an Excel spreadsheet database to document over 2,000 campus deployed devices with their corresponding serial number, model number, manufacturer, IT issued barcodes, location of device & name of user. The data entries collected were then uploaded to our KACE Database where our technicians can monitor the device's activity, track inventory, and deploy remote script execution/imaging.● Provide remote support via telephone and/or screen sharing software to assist students and faculties with troubleshooting their computer/technology related issues. ● Completed daily incoming & ongoing tickets with priorities ranging from low to high.● Demonstrate professional and polite customer service and support to incoming emails and phone calls from students, employees, alumni, and others. Show less

• Junior IT Technician

  • Nov 2020 - Present



Girls Who Code

• United States
• Civic and Social Organizations
• 500 - 600 Employee

• Tutor

  • Jan 2019 - Present

  Instructed female students age 12 - 15 about the introductory concepts of programming. The curriculum included the following: ● Explaining syntax ● Troubleshooting & reviewing other colleagues code ● Logic using Booleans & mathematical operators ● Deconstruction a large idea into smaller parts Instructed female students age 12 - 15 about the introductory concepts of programming. The curriculum included the following: ● Explaining syntax ● Troubleshooting & reviewing other colleagues code ● Logic using Booleans & mathematical operators ● Deconstruction a large idea into smaller parts