Evan Miller
Field CTO at OneIQ- Claim this Profile
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Bio
John "Ricky" Martin
I've worked with Evan numerous times over the years and was immediately impressed by his talent, drive, and customer focus. Even though his ability to lead and drive change in a broad cross-functional team is something I continue to admire, it is when he works with his customers in a consultative selling context that his passion and talent for helping them succeed genuinely shines. I would not hesitate to recommend Evan for any role which requires customer focus, drive, talent, and perseverance.
Ken Hillier
Recommendation for Evan Miller Evan is a person who understands how technology can benefit customer outcomes. Understanding the details of the technology enables him to understand how it can be used. Hie long experience working within and supporting enterprise customers enables him to understand how things are used to meeting business demands. Coupled with his understanding of business requirements and drivers, the need for business outcomes, he has a unique ability to assess current infrastructures or assist with the desire of new to help ensure required business outcomes are met. I personally learned a whole new approach to enterprise architecture support working with Evan. He is the one that taught me that infrastructure is just a tool without an understanding of the service being delivered or the operation readiness understanding necessary to support in production. Evan has an unparalleled ability to work collaborative with customers and peers alike to understand how to achieve the goals of the business. He is also one of the best enablers I’ve worked with. As a team player and leader, he brings out the best of those working with him which results in greater outcomes for all.
Tony Paolucci
Rarely does one encounter someone who can readily tie together the skills of deep analysis, business & finance, process creation, and leadership in the way that Evan does. Not only does he accomplish this rare feat, but he merges these practices into a fluent and cohesive whole. Just as impressive is his ability to deeply consider and process feedback in an objective way, adding it to the strength of his effort rather than rejecting or diminishing that feedback as incompatible from his own ideas and work - as too many others do. Evan has most recently applied these skills toward helping organizations of all size build technically and financially efficient modern IT infrastructures and operations. When leading teams, Evan provides true mentor-ship, always taking the time to share his knowledge with is team and answer their questions. He will push others to expand and refine their own ideas, provide constructive feedback as they progress, and ensure that they get credit for their efforts. Sometimes this push can feel uncomfortable (as I can attest first hand) but Evan somehow new how to push the right amount, challenging comfort zones to release potential without pressing beyond limits. In a nutshell, Evan helps both organizations and teams maximize their true potential in ways that they may never have considered possible.
John "Ricky" Martin
I've worked with Evan numerous times over the years and was immediately impressed by his talent, drive, and customer focus. Even though his ability to lead and drive change in a broad cross-functional team is something I continue to admire, it is when he works with his customers in a consultative selling context that his passion and talent for helping them succeed genuinely shines. I would not hesitate to recommend Evan for any role which requires customer focus, drive, talent, and perseverance.
Ken Hillier
Recommendation for Evan Miller Evan is a person who understands how technology can benefit customer outcomes. Understanding the details of the technology enables him to understand how it can be used. Hie long experience working within and supporting enterprise customers enables him to understand how things are used to meeting business demands. Coupled with his understanding of business requirements and drivers, the need for business outcomes, he has a unique ability to assess current infrastructures or assist with the desire of new to help ensure required business outcomes are met. I personally learned a whole new approach to enterprise architecture support working with Evan. He is the one that taught me that infrastructure is just a tool without an understanding of the service being delivered or the operation readiness understanding necessary to support in production. Evan has an unparalleled ability to work collaborative with customers and peers alike to understand how to achieve the goals of the business. He is also one of the best enablers I’ve worked with. As a team player and leader, he brings out the best of those working with him which results in greater outcomes for all.
Tony Paolucci
Rarely does one encounter someone who can readily tie together the skills of deep analysis, business & finance, process creation, and leadership in the way that Evan does. Not only does he accomplish this rare feat, but he merges these practices into a fluent and cohesive whole. Just as impressive is his ability to deeply consider and process feedback in an objective way, adding it to the strength of his effort rather than rejecting or diminishing that feedback as incompatible from his own ideas and work - as too many others do. Evan has most recently applied these skills toward helping organizations of all size build technically and financially efficient modern IT infrastructures and operations. When leading teams, Evan provides true mentor-ship, always taking the time to share his knowledge with is team and answer their questions. He will push others to expand and refine their own ideas, provide constructive feedback as they progress, and ensure that they get credit for their efforts. Sometimes this push can feel uncomfortable (as I can attest first hand) but Evan somehow new how to push the right amount, challenging comfort zones to release potential without pressing beyond limits. In a nutshell, Evan helps both organizations and teams maximize their true potential in ways that they may never have considered possible.
John "Ricky" Martin
I've worked with Evan numerous times over the years and was immediately impressed by his talent, drive, and customer focus. Even though his ability to lead and drive change in a broad cross-functional team is something I continue to admire, it is when he works with his customers in a consultative selling context that his passion and talent for helping them succeed genuinely shines. I would not hesitate to recommend Evan for any role which requires customer focus, drive, talent, and perseverance.
Ken Hillier
Recommendation for Evan Miller Evan is a person who understands how technology can benefit customer outcomes. Understanding the details of the technology enables him to understand how it can be used. Hie long experience working within and supporting enterprise customers enables him to understand how things are used to meeting business demands. Coupled with his understanding of business requirements and drivers, the need for business outcomes, he has a unique ability to assess current infrastructures or assist with the desire of new to help ensure required business outcomes are met. I personally learned a whole new approach to enterprise architecture support working with Evan. He is the one that taught me that infrastructure is just a tool without an understanding of the service being delivered or the operation readiness understanding necessary to support in production. Evan has an unparalleled ability to work collaborative with customers and peers alike to understand how to achieve the goals of the business. He is also one of the best enablers I’ve worked with. As a team player and leader, he brings out the best of those working with him which results in greater outcomes for all.
Tony Paolucci
Rarely does one encounter someone who can readily tie together the skills of deep analysis, business & finance, process creation, and leadership in the way that Evan does. Not only does he accomplish this rare feat, but he merges these practices into a fluent and cohesive whole. Just as impressive is his ability to deeply consider and process feedback in an objective way, adding it to the strength of his effort rather than rejecting or diminishing that feedback as incompatible from his own ideas and work - as too many others do. Evan has most recently applied these skills toward helping organizations of all size build technically and financially efficient modern IT infrastructures and operations. When leading teams, Evan provides true mentor-ship, always taking the time to share his knowledge with is team and answer their questions. He will push others to expand and refine their own ideas, provide constructive feedback as they progress, and ensure that they get credit for their efforts. Sometimes this push can feel uncomfortable (as I can attest first hand) but Evan somehow new how to push the right amount, challenging comfort zones to release potential without pressing beyond limits. In a nutshell, Evan helps both organizations and teams maximize their true potential in ways that they may never have considered possible.
John "Ricky" Martin
I've worked with Evan numerous times over the years and was immediately impressed by his talent, drive, and customer focus. Even though his ability to lead and drive change in a broad cross-functional team is something I continue to admire, it is when he works with his customers in a consultative selling context that his passion and talent for helping them succeed genuinely shines. I would not hesitate to recommend Evan for any role which requires customer focus, drive, talent, and perseverance.
Ken Hillier
Recommendation for Evan Miller Evan is a person who understands how technology can benefit customer outcomes. Understanding the details of the technology enables him to understand how it can be used. Hie long experience working within and supporting enterprise customers enables him to understand how things are used to meeting business demands. Coupled with his understanding of business requirements and drivers, the need for business outcomes, he has a unique ability to assess current infrastructures or assist with the desire of new to help ensure required business outcomes are met. I personally learned a whole new approach to enterprise architecture support working with Evan. He is the one that taught me that infrastructure is just a tool without an understanding of the service being delivered or the operation readiness understanding necessary to support in production. Evan has an unparalleled ability to work collaborative with customers and peers alike to understand how to achieve the goals of the business. He is also one of the best enablers I’ve worked with. As a team player and leader, he brings out the best of those working with him which results in greater outcomes for all.
Tony Paolucci
Rarely does one encounter someone who can readily tie together the skills of deep analysis, business & finance, process creation, and leadership in the way that Evan does. Not only does he accomplish this rare feat, but he merges these practices into a fluent and cohesive whole. Just as impressive is his ability to deeply consider and process feedback in an objective way, adding it to the strength of his effort rather than rejecting or diminishing that feedback as incompatible from his own ideas and work - as too many others do. Evan has most recently applied these skills toward helping organizations of all size build technically and financially efficient modern IT infrastructures and operations. When leading teams, Evan provides true mentor-ship, always taking the time to share his knowledge with is team and answer their questions. He will push others to expand and refine their own ideas, provide constructive feedback as they progress, and ensure that they get credit for their efforts. Sometimes this push can feel uncomfortable (as I can attest first hand) but Evan somehow new how to push the right amount, challenging comfort zones to release potential without pressing beyond limits. In a nutshell, Evan helps both organizations and teams maximize their true potential in ways that they may never have considered possible.
Credentials
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Service Design Methodology
NetAppDec, 2013- Sep, 2024
Experience
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OneIQ
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Canada
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Software Development
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1 - 100 Employee
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Field CTO
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May 2023 - Present
Responsible for customer discovery, strategy and design, partner enablement, and Service Design Workshops Responsible for customer discovery, strategy and design, partner enablement, and Service Design Workshops
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croit
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Mexico
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Construction
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North America BDM
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May 2023 - Present
North American Business Development Manager to expand partnerships, marketing, and sales North American Business Development Manager to expand partnerships, marketing, and sales
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President, Executive Architects, LLC
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May 2023 - Present
Executive Architects, LLC, is a consulting firm that specializes in providing the rare skill mix in the intersection of technology strategy, business strategy, and workshop facilitation to provide rapid leaps forward in technology design and business decision making. The founder, Evan Miller, is the creator of the Service Design Workshop methodology used in over 2,000 enterprises, government agencies, and service providers. Executive Architects, LLC, is a consulting firm that specializes in providing the rare skill mix in the intersection of technology strategy, business strategy, and workshop facilitation to provide rapid leaps forward in technology design and business decision making. The founder, Evan Miller, is the creator of the Service Design Workshop methodology used in over 2,000 enterprises, government agencies, and service providers.
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NetApp
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Director, Digital Transformation Office
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Sep 2021 - Apr 2023
We help build clouds. The NetApp Digital Transformation Office offers experience with over 2,000 large/strategic enterprises, agencies, and cloud service providers who are seeking to transform their business and their technology services to achieve their desired business outcomes. A key tenet of this transformation is for IT to become a cloud service provider for the business. Storage, data management, and hybrid multicloud management are foundational areas of focus for reducing cost, time, and risk to increase margin, revenue, and reputation. Show less
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Sr Manager and Executive Architect, Globals Digital Transformation Team
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Oct 2018 - Sep 2021
Our goal is to help our customers leap forward in their digital transformation through deeper discovery, deeper partnership around their strategy, and designing solutions for business outcomes, guiding customers towards successful business results.We are a global team of Executive Architects who consultatively help our customer executives through their Public, Private and Hybrid Cloud and Digital Transformation initiatives, including Edge IoT, AI/ML/DL, and DevOps, using NetApp technology as a foundation. Using consultative methodologies, each Executive Architect will be responsible for creating the Trusted Advisor and strategic technology relationship between NetApp and our global customers. The expected result is high impact successful outcomes that will yield sizeable growth, wide solution footprint, and increase wallet share in each global account that receives the focused attention of this team. Show less
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Sr Manager and Principal Executive Architect, Service Design Consulting
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May 2015 - Sep 2018
Lead the global executive-level presales consulting team that builds strategy and design for private, public, and hybrid cloud services for both for the IT organizations that seek to run as a service provider for their business or mission, and for-profit cloud service providers.This high performing team has performed hundreds of workshops all over the world for nearly every vertical and region in many of NetApp's largest and most strategic customers, helping them to transform IT service delivery into a cloud service provider model. The result for the customer is predictable service level delivery, lower cost and risk, and higher agility synonymous with "cloud".This unique methodology rapidly assesses the IT footprint, design service levels at all IT layers that are aligned to the requirements of the footprint, plan the performance of the infrastructure, identify cloud use cases for optimum cost and agility, manage storage QoS policy, and enable the roadmap to API-managed infrastructure with cloud automation. Also developed the patent-pending Adaptive QoS algorithm to manage storage QoS policies at scale across an enterprise to deliver storage service levels.The methodology compresses months of meetings and analysis into a one or two day workshop. It describes the future state such that follow-on planning and implementation can be performed to rapidly transition IT services into a cloud service provider model in as little as 30-90 days. NetApp built products using the principles of the NetApp Service Design methodology including the WFA SLO Pack, NetApp Service Level Manager, and Adaptive QoS in ONTAP 9. As the data authority, NetApp helps customers become data service providers for their business with executive level consulting to leverage the most cloud-enabled data management product and services portfolio in the world. Show less
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Executive Enterprise Architect
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Jan 2011 - Apr 2015
Consultant to the Telecom/Service Provider market focused on enabling partnerships that build growing and profitable cloud/hosted services for service providers:- Co-developed NetApp's Enterprise Transformation Workshop and co-delivered for executive management of a large case law information services provider, contributing to $60M cost avoidance and performance improvement, now used globally by NetApp PS.- Primary developer of NetApp's Cloud Operations Review methodology, co-delivered to executives in service providers 2011-2012 including multi-billion dollar service providers, identifying 100s of millions of dollars in market opportunity and cost avoidance through alignment of service design, development and operations to business objectives, and the recommendations to achieve those objectives.- Leading developer of NetApp's current service design process, part of NetApp's service design entitlement for Service Provider Partners, used and delivered by the NetApp Telco/Service Provider organization with over a hundred partners.- In collaboration with NetApp's business development and solution architecture teams, consulted in the definition and design of ten services with six partners in 2012. Includes service definition through launch and operations. Services launched or still in development include primary storage, data protection, virtual desktop, backup, Hadoop, and Email services. Currently developing service check-up methodology to measure achievement of original business goals.- Developer of the Critical Four Process review for service providers, identifying cloud operations maturity gaps and improvement recommendations for storage operations management.- Co-Developer of the Cloud Workshop series for customers of service providers. Show less
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Research In Motion
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Telecommunications
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Dallas IT Operations Manager
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Mar 2009 - Jan 2011
Responsible for Dallas area corporate IT operations service delivery, data center management, systems administration, lab support, and project management for the world's fastest growing company and dominant smart-phone manufacturer at the time. • Led the project to plan and implement the US corporate IT data center on time and on budget, including managing over 130 people and $16M budget. • Supported rapid hiring and onboarding. • Completed the IT integrations of two corporate acquisitions • Completed 50,000 sq feet of campus IT infrastructure for RIM’s Irving Campus Show less
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Texas Instruments Incorporated
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China
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Accounting
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IT Operations Strategy Director
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Aug 2006 - Feb 2009
Pioneered cross-organizational strategy and process improvement office across global IT Operations organization. • Developed and facilitated process for nine teams to create three-year service strategies to guide project planning through 2010, involved over 40 people.• Led Unified Communications strategy team with recommendation to VP of Operations & CIO, championed WebEx IM/Connect for secure IM/UC, acquired budget for global deployment.• Influenced development of PMO strategy and portfolio management process.• Co-developed TI Open Source Strategy with Strategic Marketing.• Developed IT relationship with Medical Business Unit and consulted on initiatives• Developed IT governance and funding best practices benchmark for VP of Operations to move from flat allocation model to service pricing model. Show less
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Enterprise Voice and Mobile Solutions Manager
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May 2001 - Jul 2006
Internationally recognized expert (Ziff-Davis, Gartner, CTIA) in enterprise mobility management. Increased sales revenue and employee productivity by moving the business boundary from buildings to people through mobile/wireless technology. Built organization of 22 people with $8M budget.• Deployed global RIM BES and Goodlink globally, enabled 10% increase in sales productivity, $250M/yr revenue, plus $100M/yr ROI for over 3,000 users• Negotiated $6M in contracts with three MNOs, saved $2M/yr, ROI $40M/yr for to 7,000 employees• Deployed iPass + Cisco VPN global broadband access solution to 10,000 employees, $50M/yr ROI• Wrote RFP, negotiated contract, and led deployment of in-building cellular coverage for over 1 million sq ft with three Mobile Network Operators, $40M/yr ROI for 7,000 employees• Accelerated transition to VoIP/IP Telephony/Voicemail/Teleconferencing, saved $1.4M/yr• Managed development of self-serve web-based (.Net) ordering & provisioning, avoiding 18 headcount Show less
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Electronic Messaging Services Architect and Manager
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Oct 1995 - Apr 2001
Increased “clock rate” by increasing the speed of communication. TI was using a home-grown mainframe message system limited to 250 X 79 text, no attachments, internal only. Expensive corporate LAN-based email system was failing. Started with no staff & no budget, ended managing six people & $2M providing service to over 30,000. • Wrote 100k lines of C & Perl, integrated 1M lines open source Sendmail, Cyrus, & Apache, creating Internet email solution integrated with TI’s mainframe gateway. Deployed on 20 servers in 9 countries. Saved $2M/yr over alternatives• Designed HA failover on Sun Solaris, Hitachi RAID array storage, & end-to-end monitoring providing 99.999% availability, 1GB storage/user, global delivery in seconds• Moved 30,000 users off mainframe message system with modern SMTP/POP3/IMAP4 email readers. Productivity $100M/yr• Migrated factories off mainframe mail to web-based mail, saving $250K/yr• Developed TI’s first web-based self-service that avoided $1M/yr Show less
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President
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Sep 1996 - Jul 1999
Led this start-up Internet Services Provider offering dial-up Internet connectivity in North Texas. Held strategic planning, operating and P&L management responsibility. Authored the business plan, built the initial operating structure, spearheaded all marketing efforts and provided consulting and customized email and web site hosting to small businesses which grew to 30% of the total customer base. Accountable for identifying and closing sales agreements, preparing operating budgets, soliciting investors, recruiting staff and implementing technology. Grew the company from start-up to profitability within 1 year, simultaneously working full-time for Texas Instruments and being rated in the top 14% of 1,000 IT staff globally. Selected as consultant for Waymark Communications, Inc to design of next generation technical architecture. Negotiated terms and sold the company to Waymark Communications for annual revenue minus debts just before the collapse of dial-up ISP margins. Show less
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Convex Computer Corporation
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United States
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Computer Hardware Manufacturing
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Pre-Sales Systems Engineer
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Aug 1992 - Sep 1995
Pre-sales engineering, consulting and marketing in support of sales for vector supercomputers, parallel supercomputers and storage systems. 30 accounts in 9 states in oil, automotive, university, aerospace, defense and retail industries. Managed the competitive strategy against Cray Supercomputer and Thinking Machines. Managed top Midwest accounts including Amoco, Western Geophysical, HP, GM, University of Kentucky, Purdue and Goodyear, cumulatively generated more than $7 million in sales. Developed marketing strategy for positioning storage as a major competency in the face of declining demand for vector supercomputers. Acknowledged as the Systems Engineer most in demand in the Midwest region. Received Convex Hero Award in 1993 for achieving top performance within global sales. Selected as the most qualified systems engineer to teach an in-depth advanced parallel programming class to Kansas State University professors and graduate students. Show less
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Project Manager
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Jun 1990 - Jul 1992
Pioneered Unix, supercomputing, and the Internet at Texas Instruments in the Defense Systems and Electronics Group. Managed cross-functional teams comprised of networking, systems administration, central IT and business IT personnel. Created and implemented Unix, Internet and supercomputing strategies for TI's $2B defense business. Deployed the first multi-CPU Unix open system servers and created the first production supercomputing center, leading to the replacement of legacy VAX systems. Effort cut operating costs by $1+ million annually and increased contract win competitiveness. Led projects to design and implement the first Internet connection and Domain Name Service, creating the foundation for the Internet at TI which revolutionized TIs business processes Show less
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Productivity Software Development Manager & Minicomputer Support Manager
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Jul 1984 - Jul 1990
Helped enable the minicomputer and PC revolution at TI through leadership of PC and minicomputer productivity tools software development, TI990 minicomputer operations and support for TI's defense business. Managed a $1 million annual operating budget with a staff of 5 direct reports. Secret clearance.• Deployed PC productivity tools, including file manager and VT100 emulator.• Supported minicomputer productivity tools, including DFM file manager which generated $2M annual revenue• Migrated TI990 minicomputer users to Unix servers, saving $500,000 annually.• Received TI’s Outstanding Supervisor Award in 1987 among 2,000 IT employees worldwide. Show less
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Systems Software Analyst
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Jul 1982 - Jun 1984
Wrote and maintained software sub-system modules in the embedded missile target acquisition and guidance control for the HARM anti-radar missile successfully used by the United States military in the Middle East conflicts. Secret clearance.
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Education
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1978 - 1982
Graceland University
Bachelor of Science, Computer Science, Math, Operating Systems, Digital Design
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