MacMillan Cancer Care Support Co-ordinator

• Mar 2021 - Present

Customer Relations Advisor

• Feb 2020 - Nov 2020

Handled all customers queries regarding post rental issues with rental vehicles and liaised with car hire companies to achieve a resolution of the complaint for both the customer as the car hire company. Assisted customers utilizing listening and problem solving skills. Ensured first time resolution with each handled case. Handled all customers queries regarding post rental issues with rental vehicles and liaised with car hire companies to achieve a resolution of the complaint for both the customer as the car hire company. Assisted customers utilizing listening and problem solving skills. Ensured first time resolution with each handled case.

Nurse infectious diseases at GGD Amsterdam

• Mar 2019 - Jan 2020

Detection of the source of an infectious disease that has to be reported to the Public Health Department. Detection of contacts of the patient with the infectious disease to make sure the disease will not spread any further.  Managing the detection of the sources and contacts with confidentiality and eye for detail to prevent outbreaks of the diseases. Contacting the contacts of the patient and healthcare professionals with excellent communication skills to make sure the treatment is clear for both the patient as the healthcare professional. Reported the findings in a professional and precise manner.

Registered Nurse, Cardiology ward

• Sep 2015 - Mar 2019

 Coordinated the whole care process of the Cardiology patient in clinical setting, elective interventions and on the Acute Cardiology Unit. Worked in stressful situations and made the right, evidence based, decisions in the treatment of the patient. Worked as a member of a team as well as working on own initiative to manage the best treatment for the patient Supervised Nursing students on the Cardiology ward to grade internship, together with training and assessing nurses on the wards to improve nursing skills and maintain knowledge  Reported the patients journey in a precise and professional manner

Registered Nurse Geriatric Rehabilitation

• Sep 2014 - Sep 2015

Coordinated the whole care process of geriatric rehabilitation patients in clinical setting. Communicated in a professional and detailed manner with other healthcare professionals such as physical therapists to ensure the rehabilitation program of the patient was followed and to provide the patient with the best healthcare. Coordinated the whole care process of geriatric rehabilitation patients in clinical setting. Communicated in a professional and detailed manner with other healthcare professionals such as physical therapists to ensure the rehabilitation program of the patient was followed and to provide the patient with the best healthcare.