SOC - Control Tower Team Leader

• Oct 2019 - Present

•Training of processes and CRM to all new European security operations centers (SOCs) to offer cross-border (supply chain) services in the group.•Secure Operations Center personnel management.•Responsible for the creation and management of safety procedures in order to provide better customer reporting and internal management.•Customer service across Europe.•Managing CRM of the organization.•Creating and editing manuals for internal staff.•Training of new employees.•Reports for the internal management team.•Coordinator for the European network of partners of G4S.

Telematics operator

• May 2015 - Oct 2019

•Supervision and management of safety signals for vehicles of the supply chain across Europe.•Management of security incidents and coordination actions for European G4S central stations.•Customer service on a 24/7 base schedule.•Lease and coordinate incidents management with local authorities for all types of cases.

Security Professional

• Nov 2012 - Mar 2015

•Protection of V.I.P and residential areas to prevent and avoid security issues.•Receipt and safety check for mail service.•Management and surveillance of the surrounding area of ​​houses through closed-circuit television (CCTV).•Visitors and vehicles check based on the security procedures of the customer.•Cooperation with greek Authorities for suspects (vehicles, people, behaviors).•Risk management and recording incidents.•Editing the monthly staff program. •Protection of V.I.P and residential areas to prevent and avoid security issues.•Receipt and safety check for mail service.•Management and surveillance of the surrounding area of ​​houses through closed-circuit television (CCTV).•Visitors and vehicles check based on the security procedures of the customer.•Cooperation with greek Authorities for suspects (vehicles, people, behaviors).•Risk management and recording incidents.•Editing the monthly staff program.

Financial Services Advisor

• Mar 2011 - Nov 2011

Financial analysis Financial analysis

Fast Food Restaurant Manager - Owner

• Oct 2009 - Feb 2011

•Personnel management for the smooth operation of the business.•Excellent customer service.•Supplies and equipment management for the right ratio of goods in the warehouse and the profitable operation of the store.•Create reports for the most efficient operation of the business and better cash flow management. •Personnel management for the smooth operation of the business.•Excellent customer service.•Supplies and equipment management for the right ratio of goods in the warehouse and the profitable operation of the store.•Create reports for the most efficient operation of the business and better cash flow management.

Customer Service Sales Manager - Fleet Manager

• Sep 2007 - Sep 2009

•Coordination of actions with high customer satisfaction for company benefits.•Analysis and projection of the Greek courier market and competition.•Administrative support to the sales department which included proposals, contracts, invoices.•Contracts management.•Ran email marketing campaign.•Created schedules and tracked data of the sales department.•Undertaking special tasks and checking all departments of the company for proper processing.•Reporting of department's APIs to the General Manager.•Sales, customer care team management (14 people).•Drivers Personnel management (30 people).•Fleet Control (mileage, fuel, cleaning, etc.).

Transportation Supervisor

• Feb 2005 - Aug 2006

Cargo Agent

• Sep 2004 - Feb 2005