Information Technology Infrastructure Manager

• Aug 2022 - Present

IT Infrastructure and Systems Admin

• Nov 2021 - Mar 2022

Technical Management & Support: • EUS and Business - 2nd Level Support • Network Infrastructure • Network Security (Firewalls, VPN, Mail Gateway, Access Controls, Surveillance Systems, Updating and Solving Vulnerability points, etc) • Servers’ management (Domain Controllers, Antivirus, File services, Portfolio Storages, Dialer, Network Storages, Access Controls, Backup services, etc) • Backup process Mapping and Maintenance • Network traffic Mapping • Security Mapping • Scripting Automation Projects Management: • Business Certifications • Network assessments • Improving Business experience and IT Support • Add-ins to Portfolio Management process • Infrastructure Changes • Relocation projects • Public Authorities Recent Projects supported/Accomplished : o Certifications in Quality Assurance – ISO 9001 o Certification in Information Security – ISO 27001 o Vulnerability Assessment o Risk Assessment and Risk Treatment o Monitoring Business needs, Gathering and proposing new Solutions o Building new systems for Portfolio Management Area o Infrastructure Projects – DataRoom, Networking, Users’ & Business’ area o Activating Network Infrastructure Services - Fiber Optic circuits, P2P ethernet with public authorities (DIAS, Tiresias) Administration: • Coordinating and Supporting Portfolio needs (DowJones, Webservices, MQSeries, network circuits, End User Services) • Supporting 2nd level incidents/requests (related to Servers, Network Infrastructure and Network Security) • Monitoring and Solving Information Security requests • Updating/Creating digital Archive (certifications, procedures, manuals) Show less

Information Technology Coordinator

• Aug 2020 - Oct 2021

Technical Management & Support: • Local Equipment Management • MFP Administration • Cloud Storage Administration • Cloud PBX Administration • Supporting Daily Incidents • Supporting Areas: Greece, SpainProjects Management: • Improving/Changing Business experience • CRM Migration/Integration • Certifications • Public Authorities • Inventory Management Projects Accomplishments: i. Cloud Storage – MS SharePoint ii. Mailbox features – SharedMailboxes exchange iii. PBX migration to Cloud– Alcatel Lucent with all features (IP Desktop Softphones, IP desk phones, iv. Online managements, IVR, etc ) v. Upgrading Infrastructure – DataRoom area, Users’ area, Business area vi. Activating / Upgrading Security Systems – Alarm (Paradox), CCTV (Dahua) vii. Upgrading Network - Fiber Optic and VDSL circuits, P2P ethernet with public authorities viii. Website upgrade ix. Property CRM x. ISO27001 xi. Penetration and Vulnerabilities test xii. WebServicesAdministration: • Updating/Analyzing/Supporting DBs of public authorities collaborations (SEPA, DIAS, Tiresias, WebServices) • Supporting Portfolios Management DBs and Systems • Supporting and Troubleshooting internal systems linked with Bank files • Updating/Creating digital Archive (procedures, manuals) • Supporting business with IT-related financial parts (contracts, invoices) Show less

Information Technology Officer

• Apr 2020 - Aug 2020

Projects Accomplishments:i. Improvement of Working areasii. BCP Equipmentiii. MFP Devices – Ricoh printers/scannersiv. Portfolio Management - AroTRON, Internal CRMv. DataBase Administration – AS400vi. Recycling old devices and cabling rearrangements.

Information Technology Support Officer

• Jan 2020 - Apr 2020

• Work closely with key company employees to perform timely and successful portfolio onboarding projects• Install and configure computer hardware, operating systems ( Windows/Linux) and applications on the Company’s Personal Computers (PCs), Notebooks and other desktop devices• Study IT Legal Frameworks and Collaborate with the Company’s Legal and Compliance teams to proceed in accordance to the relevant Laws and Regulations• Analyze and develop the IT infrastructure necessary for the company’s new business schemes• Work closely with external Key providers of Software platforms and manage the development, maintenance and administration of the platforms (eg. AroTron by Relational)• Maintain and configure network printers• Monitor and maintain computer systems effectiveness and efficiency• Provide support to staff, including procedural documentation where needed• Be able to troubleshoot network problems• Diagnose and solve hardware/software issue• Replace faulty parts or systems as required• Make supervised adjustments to desktop systems software and systems configurations• Review diagrams and written instructions to repair a fault or set up a system• Update such documentation as required• Prioritize and manage many open cases at one time• Rapidly establish and maintain a good working relationship with staff• Perform routine inventory audits of systems, software and Hardware• Responsible for the proper and efficient filling of all documents relating to the above procedures• Ensure that all Stations’ Operating Systems are fully updated/patched and secured• Administer Company’s physical access system• Carries out any further duties assigned by their line manager• Contributes to a positive and dynamic working environment Show less

IT Support Specialist

• Sep 2019 - Jan 2020

With more than 10 years of experience in IT solutions, I am supporting Network infrastructures, Server systems, Data Storages, Business Continuity Plans, Disaster Recovery methods, Security and Compliance systems, Websites, Smart monitoring solutions and more... Supporting different areas and environments - HR, Law departments, Accounting departments, Sales Divisions - that working on different topologies, tools and business needs. Business Advisory Business Solutions Systems Management Show less

Client Services Analyst - EU team South

• Jul 2018 - Aug 2019

EUS EMEA – GREECE LEAD, END USER SERVICE SOUTH & NORDICS

• Nov 2010 - Aug 2019

Technical Management :• Central Management and Control of Network, Network Applications, and Computing Systems.• Building applications for secure monitoring of the network and smooth operations of the Computer devices• Managing File, Print, DNS Servers in environments Win2003/Win2008/Win2012 and VM Ware.• Active Directory Administration• Symantec-WDRT Administration• MFP Administration (Develop/Konica Minolta/Canon/Richo)• O365 Administration• Cisco Desk Phone Administration• Servers' Migration Projects (BlueCat systems, NFS, DFS, print services)• Install and Control Systems (EcoAnywhere/Juniper Networks) and Applications (RSA, FiberLink-extend360, JunosPulse) for Remote and secured access to VPN.• SAP > User and Printer AdministrationProjects Management:• Projects of analysis and cost minimization• Projects of simplification and centralization in order to increase the operations and efficiency of the business• Supporting Global Projects Recent Projects supported: - Globally > Windows 10, O365, Azure, Security (encryption and GDPR) - Locally > Nasuni, YSoft, PrinterLogic, Network upgrades on PRI, Fiber circuits and ZScaler.Technical Support :• Educate users on the proper use of HelpDesk • Supporting Areas Greece. Italy, Spain, Portugal, Malta, and wider EuropeSupporting methods: Onsite, Offsite, and Remote.• Main Contact Between Greece, Europe, and America for the proper functioning of the network and IT systems.Extra knowledge:- Security, Erasing, Recovering, Encryption, and Decryption: Symantec-WDRT, Tabernus, PGP, BitLocker, GDPR Show less

IT Manager - Network Administration

• May 2010 - Nov 2010

Administration : • Central Management, Installation and Configuration of Network, Net Applications and Computing Systems. • Installation, Configuration and Administration of Servers (Win2003, Mail Server CentOS 5 on Zimbra system, Firewall Smoothwall). • Responsible for Data Security and Customization of automated processes for Systems’ secured Backup. Security : • Installation and Configuration of Remote assistance Tools. • Continuous monitoring of the entire network for possible vulnerabilities. Updating : • Continuous maintenance/updating of Operating Systems & Software • WEB : • Website Administration • Maintaining of Internet Sites/Business Links Show less

IT Support Engineer

• Oct 2009 - Apr 2010

• Monitoring & Supporting of Computers and Technical Equipment. • Development of programming applications in parallel computing (MPI) in terms of research • End USER Services / Support (HelpDesk) • Monitoring & Supporting of Computers and Technical Equipment. • Development of programming applications in parallel computing (MPI) in terms of research • End USER Services / Support (HelpDesk)