Experience

Mozaik

• Design Services
• 1 - 100 Employee

• Account Manager

  • Jan 2019 - Present

  Currently operating as the lead point of contact, by combining creativity with intelligent science to provide a 360-experience of Mozaik's services. -Leading communications with 40 Active Customers - 50% Hospitality, 50% other sectors (manufacturing, corporate etc.); Keeping contracts updated, up-selling new features, tracking customer issues/needs and checking monthly reports. -Scheduling tasks effectively within budgeted time-frames, based on agile methodology and deliver projects on time. -Supporting customers on CMS needs; new projects, system bugs and edits on current sitemaps. -Analyzing customer needs using data / Creating Business cases Show less



demetriou engineering ltd

• Greece
• Civil Engineering
• 1 - 100 Employee

• Environmental Project Manager

  • Jan 2018 - Dec 2018

  Project: Monitoring of the energy efficiency program of Piraeus Bank Group through the BEMS (Building Energy Management System) devices that have been installed in 340 buildings. Developed extensive spreadsheets to analyze the energy profiles of the buildings, by observing and investigating data related to energy consumption, as well as other significant parameters like building surface, technical equipment, and location. Collected and analyzed energy consumption data through a tailor-made IoT platform and interpreted results that indicate strengths and weaknesses of the software to be re-evaluated. Identified problematic system automations per building and suggested new building operation specifications aiming to optimize the energy consumption pattern of each building. Conducted analytical reports with visualized data and suggestions for energy saving techniques. Show less



e-FOOD.gr

• China
• Restaurants

• Customer Care Specialist

  • Feb 2017 - Jun 2017

  Monitored and evaluated orders added through the e-food app, in order to provide proactive support to users and customers. Achievement: Improved user and customer satisfaction by trouble-shooting and efficiently handling requests. Monitored and evaluated orders added through the e-food app, in order to provide proactive support to users and customers. Achievement: Improved user and customer satisfaction by trouble-shooting and efficiently handling requests.



AnyRoad

• United States
• Software Development
• 1 - 100 Employee

• • Apr 2016 - Dec 2016

  -Collaborated with 200 AnyRoad partners worldwide and increased customer loyalty by developing and implementing interaction improvements (up-selling new features, executing tailor made requests and match existing features with partner’s business type).-Resolved delicate issues and prioritized requests. -Organized and moderated Salesforce CRM.

• • Mar 2015 - Apr 2016

  -Established new customer relations in Greece by increasing sales over 20% within one month.-Onboarded new partners and provided detailed training on AnyRoad’s features through video and phone calls, as well as in-person meetings. -Customized and presented mockups of the AnyRoad app in the partner's website. -Run A/B tests and evaluated open/response rates in order to identify the optimal email marketing solution.-Analyzing Salesforce reports based on Customer Satisfaction Data.