Evan Wright
Business Intelligence Manager at Darwin by Lionbridge- Claim this Profile
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Bio
Reem Saffouri
Evan has been a stand-out member of and valued contributor to the Support team, from both a technical and a leadership perspective. Evan has a unique ability to communicate in simple terms even the most complex technical challenges, which lends him very well to being a natural go-to person for many of us internally and for our clients. Evan's dedication to our clients and to helping them solve problems is self-evident in his tireless efforts to resolving Support cases not just close them. I worked closely with Evan on many a challenging Support case and could always count on him to have the client's best interest at the forefront of all his work and to communicate effectively and readily with clients.
Nick Monkman
As Evan's supervisor at FTI Consulting, I was consistently impressed with his passion for problem solving and his ability to get to the bottom of complex technical issues. His dynamic personality and sense of humor enables him to work with a wide variety of people, be it development, QA, or tech support. He's a valuable addition to any organization that values customer service.
Reem Saffouri
Evan has been a stand-out member of and valued contributor to the Support team, from both a technical and a leadership perspective. Evan has a unique ability to communicate in simple terms even the most complex technical challenges, which lends him very well to being a natural go-to person for many of us internally and for our clients. Evan's dedication to our clients and to helping them solve problems is self-evident in his tireless efforts to resolving Support cases not just close them. I worked closely with Evan on many a challenging Support case and could always count on him to have the client's best interest at the forefront of all his work and to communicate effectively and readily with clients.
Nick Monkman
As Evan's supervisor at FTI Consulting, I was consistently impressed with his passion for problem solving and his ability to get to the bottom of complex technical issues. His dynamic personality and sense of humor enables him to work with a wide variety of people, be it development, QA, or tech support. He's a valuable addition to any organization that values customer service.
Reem Saffouri
Evan has been a stand-out member of and valued contributor to the Support team, from both a technical and a leadership perspective. Evan has a unique ability to communicate in simple terms even the most complex technical challenges, which lends him very well to being a natural go-to person for many of us internally and for our clients. Evan's dedication to our clients and to helping them solve problems is self-evident in his tireless efforts to resolving Support cases not just close them. I worked closely with Evan on many a challenging Support case and could always count on him to have the client's best interest at the forefront of all his work and to communicate effectively and readily with clients.
Nick Monkman
As Evan's supervisor at FTI Consulting, I was consistently impressed with his passion for problem solving and his ability to get to the bottom of complex technical issues. His dynamic personality and sense of humor enables him to work with a wide variety of people, be it development, QA, or tech support. He's a valuable addition to any organization that values customer service.
Reem Saffouri
Evan has been a stand-out member of and valued contributor to the Support team, from both a technical and a leadership perspective. Evan has a unique ability to communicate in simple terms even the most complex technical challenges, which lends him very well to being a natural go-to person for many of us internally and for our clients. Evan's dedication to our clients and to helping them solve problems is self-evident in his tireless efforts to resolving Support cases not just close them. I worked closely with Evan on many a challenging Support case and could always count on him to have the client's best interest at the forefront of all his work and to communicate effectively and readily with clients.
Nick Monkman
As Evan's supervisor at FTI Consulting, I was consistently impressed with his passion for problem solving and his ability to get to the bottom of complex technical issues. His dynamic personality and sense of humor enables him to work with a wide variety of people, be it development, QA, or tech support. He's a valuable addition to any organization that values customer service.
Experience
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Lionbridge CAM
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Costa Rica
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Advertising Services
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1 - 100 Employee
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Business Intelligence Manager
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Jan 2018 - Present
I am a working manager, managing a growing team of data analysts that specializes in all aspects of Business Intelligence, from identifying key business questions, to discovering and automating the collection, and culling of data, and presenting that data on useful consumable dashboards, that provide the key insights necessary to build a business. We work across several industries including; games testing and localization, content localization, marketing, web traffic, and social media.
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Data Analyst (BI)
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Mar 2013 - Jan 2018
Manage, maintain, and automate data collection on site traffic across 6 web portals, email campaigns, Customer Care interactions, 10 games testing teams, and 5 localization programs.Build dashboards using PowerBI that pull many types of data from a very diverse set of software.Provide in-depth analysis in all the above areas, as well as develop new performance indicators.Provide ad-hoc reports and deep dive analysis on focused areas of the business.Find and implement process improvements through automation or solution creation.
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Data Services Engineering Manager
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Apr 2012 - Mar 2013
• Manage a team of 5 Database Developers.• Hire new developers.• Develop key metrics to understand capacity for proper utilization.• Meet with other teams members to understand potential process improvement opportunities, including efficiency and automation.• Prioritize and Triage incoming requests.• Act as Product Owner for all process improvement projects outside of major development projects.• Be a single point of contact for other teams to inquire about status of solutions or submissions of new opportunities.• Join in on business rule discussions, including billing, processing, and special situations.• Perform database developer tasks such as o Support current process and procedure for other teams. o Develop scripts to automate tasks. o Improve performance of existing scripts and solutions. o Investigate data related issues within databases and e-data(files of many different types) o Write complex queries to report on structured data. o Develop solutions in an effort to remove the need to escalate. o Act as a subject matter expert for all service related applications and processes.
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FTI Consulting
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United States
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Business Consulting and Services
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700 & Above Employee
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Sr. Software Support Engineer
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Sep 2008 - Apr 2012
• Provide Tier 3 Level support of all FTI Technologies applications, including Ringtail Legal, Ringtail 8, and the Attenex Patterns Suite, to corporate clients and service partners.• Work closely with the developers to debug code and develop patches.• Create custom solutions, SQL stored procedures, SQL report queries, custom workflows, and utility asp pages.• Provide technical customer feed back to Product Managers for future releases.• Write detailed application bug reports, and enhancement requests.• Travel to remote offices and client sites to perform installs, upgrades and training.• Write detailed knowledge base articles.• Manage an Electronic File Transfer site for application and patch downloads.• Manage a VMware ESX server hosting 4 enterprise level environment, which I installed for testing and reproduction purposes.• Write Process and Procedure documentation for internal and external use.• Work on teams with System Engineers, Developers, Technical Consultants, and DBAs to troubleshoot and resolve highly critical issues.• Preform Technical Role Playing Interviews for new support engineer positions.• Work as a Product Stakeholder for new projects.• Participate in application bug triage.• Participate in Agile Sprint planning and Scrumms.• Be a key contributor in the Release and Stability testing for new releases.
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Software Support
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Mar 2005 - Sep 2008
• Provided Support of check imaging software.• Provided Support of MICR encoding machines.• Wrote Bug reports, and enhancement request.• Worked with developers to resolve bugs and create new features.• Wrote SQL queries for reporting purposes, for clients.• Provided workflow solutions to clients.• Created new product concepts for the product development team.• Perform QA testing for new releases.• Wrote users guides for install and use.
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Magnum Energy | A Product Brand of Sensata Technologies
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United States
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Appliances, Electrical, and Electronics Manufacturing
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1 - 100 Employee
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Lead Electronic Assembly
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Nov 2003 - Mar 2005
• Building DC-AC inverters• Supervising three employees• Preparing all circuit boards and wire assemblies • Building DC-AC inverters• Supervising three employees• Preparing all circuit boards and wire assemblies
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Education
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2001 - 2003
BCTI
Comptia A+ Certification, Computer Science
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