Experience

D'Youville University

• United States
• Higher Education
• 400 - 500 Employee

• Network Administrator

  • Oct 2020 - Present

• IT Support Specialist

  • May 2019 - Oct 2020



Ingram Micro

• Williamsville, New York

• Pre-Sales Technical Solutions

  • May 2017 - May 2019

  -Pre-Sales Technical Solutions Specialist for a leading global Information Technology distributor. -Design, coordinate and provide technical solutions to end-user resellers based upon customer needs; including but not limited to: servers, software, storage solutions, workstation components and vendor specific equipment. -Educate, guide and mentor new-hires for vendor specific solutions and sales procedures. -Provide a high level of customer service and professionalism ensuring accuracy, consistency and efficiency.



Pep Boys

• Hamburg, New York

• Commercial Sales Associate & Driver

  • Jun 2014 - May 2017

  • Commercial Sales Associate for a high-volume auto parts retailer servicing surrounding auto repair facilities and retailers. • Generate estimates and sales invoices for commercial customers. • Fulfill orders by delivering auto parts, chemicals and fluids to commercial customers. • Provide a high level of customer service with courtesy and professionalism to ensure utmost customer satisfaction and retention. • Commercial Sales Associate for a high-volume auto parts retailer servicing surrounding auto repair facilities and retailers. • Generate estimates and sales invoices for commercial customers. • Fulfill orders by delivering auto parts, chemicals and fluids to commercial customers. • Provide a high level of customer service with courtesy and professionalism to ensure utmost customer satisfaction and retention.



LaserShip

• Cheektowaga, New York

• Independent Delivery Contractor

  • Apr 2012 - May 2016

  • Delivered medical supplies, office supplies, payroll and pharmaceuticals to customers in the Western New York Southern-Tier Area. • Sorted and loaded all deliverable goods by destination in a farthest to nearest numerical structure. • Utilized electronic parcel tracking system ensuring prompt and correct delivery meeting strict delivery timelines. • Delivered medical supplies, office supplies, payroll and pharmaceuticals to customers in the Western New York Southern-Tier Area. • Sorted and loaded all deliverable goods by destination in a farthest to nearest numerical structure. • Utilized electronic parcel tracking system ensuring prompt and correct delivery meeting strict delivery timelines.



Niagara Scenic Tours

• Hamburg, New York

• Tour Bus Detailer

  • Jun 2010 - Mar 2014

  • Detailed high-end tour busses upon return from trips. • Inspected and filled engine and related system capacities as per vehicle manufacturer specifications. • Detailed high-end tour busses upon return from trips. • Inspected and filled engine and related system capacities as per vehicle manufacturer specifications.



INSTALLS inc

• Buffalo, New York

• Market Analyst

  • Apr 2009 - May 2011

  • Analyzed and investigated repair technician schedules to provide the most optimized work day based upon market needs. • Operated support help desk for Geek Squad representatives fulfilling scheduling requests and resolving critical scheduling errors. • Dispatched Home Theater and Personal Computer technicians to customers of a same-day or future-day repair market. • Trained new and existing Installs, Inc. Agents on current policies and procedures. • Delivered a high level of customer service, professionalism and satisfaction to customers and clients within our outside of the organization.



The Now Pizzeria

• Hamburg, New York

• Pizzeria Worker

  • Apr 2007 - Feb 2009

  • Prepared delicious and appetizing entrees for dine-in and take-out customers. • Recorded customer orders from telephone or in-person. • Kept building and grounds neat and presentable at all times. • Supervised and educated other staff members on current processes and protocols following Safe Food Handling guidelines. • Prepared delicious and appetizing entrees for dine-in and take-out customers. • Recorded customer orders from telephone or in-person. • Kept building and grounds neat and presentable at all times. • Supervised and educated other staff members on current processes and protocols following Safe Food Handling guidelines.